The Sweet Store offers great value and a wide assortment of products, which was perfect for a gift to a group. I received exceptional Customer service from Chris, who went out of his way to make sure... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The process of ordering was very easy, the constant updates on delivery was very good. Although they have not been opened yet, as they are a 60th birthday gift, I am sure they will be delicious! The p... See more
Company replied
This was my second order from The Sweet Store and both times have been an exceptional experience. Lovely selection of sweets and reasonably priced compared to elsewhere. Both times my order was sorted... See more
Company replied
What an absolutely superb product and service! The wicker basket is beautiful and we'll use it for picnics regularly. I couldn't quite believe how generous the supplier is with the vast number of sw... See more
Company replied
Company details
- #8 of 37 best companies in Sweet shop
- #11 of 55 best companies in Confectionery
Written by the company
U.K Based Online Sweet Shop Specialising in Pick & Mix, American Candy, Treats, Gifts and Much More!
Contact info
Viking Business Centre, 5 Turnpike Close, Sweet Briar Park, NR6 5BD, Norwich, United Kingdom
- 01603 974400
- info@thesweetstore.co.uk
- www.thesweetstore.co.uk
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Kids loved their surprise sweets
Kids loved their surprise sweets . Easy and quick service
23 June 2026
0/10 sweaty sweets
I ordered two custom pick and miss bags 1kg
I specifically did one bag fizzy and one not fizzy because that’s how I order from every sweet shop I have used in the past the sweets were perfectly separated
Issue I have is both bags came and the sweets were sweating and not great all foam sweets were no longer soft and foamy a few sweets eaten from each bag then the whole order binned some of the sweets tasted very old and some of the sweats were so sweaty and wet they were inedible really quite a shame when paying so much
1 July 2026
Will use again
Great price. Great products. Arrived very quickly in time for my little one's birthday party!
29 June 2026
Old school pick and mix way better than…
Old school pick and mix way better than bradleys who have ripped me off for about £60 when they unexpectedly dumped all my past orders in one email and I have never received half of them yet with this vendor I am extremely happy and I will be ordering from them soon as possible
1 July 2026
I loved the selection of sweets on…
I loved the selection of sweets on offer. I ordered the 1kg pick your own bag for me and my family, they were gone in 2 days! Thinking about making my next order already.
1 July 2026
Good
Arrived in good time. Had a lot of variety to choose from and what I did choose all tasted good.
2 September 2025
Great selection
Great selection of sweets, the pick your own jars are easy to do and the price is good, fast delivery too.
10 November 2025
Always fresh and taste good being an…
Always fresh and taste good being an ongoing customer you know what you’re getting.
23 June 2026
Reply from The Sweet Store
Thank you Phil, Kind regards, Molly
Lovely sweets delivery was prompt.
22 June 2026
Reply from The Sweet Store
Thank you John for the 5 star review! Kind regards, Molly
Excellent product and excellent service…
Excellent product and excellent service as usual thank you so much
22 June 2026
Reply from The Sweet Store
Thank you so much Jackie for the positive review, Enjoy! Kind regards, Molly
Generally great
Generally great, although in the summer, it would be helpful to pack chocolate orders with ice packs to stop them from melting.
22 June 2026
Reply from The Sweet Store
Thank you for the feedback, and great idea. I hope you enjoyed the Sunshine and stayed cool! Kind regards, Molly
Sweets were great. Weather melted the chocolate
Sweets were great. Very yummy. Unfortunately due to the heat, the chocolate mix I ordered actually melted into one puddle mix haha noones faults as weather was ridiculously hot just disappointed as it was a gift for my partner.
22 June 2026
Reply from The Sweet Store
Thank you for the feedback and I'm sorry to hear about how they arrived, Please email the team and we can look into this for you. kind regards, Molly
Exceptional customer service
The Sweet Store offers great value and a wide assortment of products, which was perfect for a gift to a group. I received exceptional Customer service from Chris, who went out of his way to make sure that everything went smoothly and that a thank you poem I'd written was printed and attached to the inside of the box. This involved several back-and-forth contacts, and Chris was consistently efficient, reliable and incredibly kind. I am now a loyal customer, thanks to his above-and-beyond assistance.
22 June 2026
Reply from The Sweet Store
Thank you so much Barbara for the wonderful feedback for Chris, I shall let him know. I'm glad he was able to help you with your order. Kind regards, Molly
I love these sweets since 90s
I absolutely love these sweets... could not find them anywhere and vegan so I searched online and came across the sweet store...now I purchase all my vegan sweets from there...
22 June 2026
Reply from The Sweet Store
Thank you so much for the positive review, we aim to cater for everyone and glad you found what you were after. Kind regards, Molly
Would order again
Sweets arrived on time and undamaged, delivery was by Royal Mail rather than a dodgy courier which was good.
18 June 2026
Reply from The Sweet Store
Thank you for the positive review, I hope you enjoy your sweets! Kind regards, Molly
Reply from The Sweet Store
Thank you Rachel for the 5 star review, Enjoy! Kind regards, Molly
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