Padel Shack Reviews 

1,003
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and professional staff who promptly resolve issues and provide great assistance. Many people appreciate the fast delivery, often receiving their orders quickly, sometimes even the next day, and note the products are well-packaged. Reviewers are also satisfied with the wide selection of products, competitive pricing, and the overall ease of using the website. However, some customers also noted issues with delivery, mentioning delays or orders not arriving as expected, even when paying for expedited shipping. A few other people also felt that product availability was an issue, with items being out of stock or advertised as in stock but actually on back order.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick dispatch and fast... See more

Product

People report positive experiences with product, often highlighting the great value, quality, and competitive... See more

Price

Reviewers highlight positive aspects of price, with many customers finding great deals and competitive... See more

Order

Users describe positive interactions with order, frequently praising the quick delivery and good prices, with... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as great, fast, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complicated return, partially my fault which was done without realising. Someone called Chris (I think, terrible memory) rung me to explain the return procedure. His customer service was excep... See more

Company replied

Rated 5 out of 5 stars

I bought some Padel racquets quite some time ago. I noticed a small issue with the racquet I was not using. Despite the it being over a year, Padel Shack offered me vouchers in compensation of the pro... See more

Company replied

Rated 5 out of 5 stars

prompt delivery. Excellent price inc postage. Ai help wasn't so good. it gave a false impression of what was possible but this only had an effect on a future purchase rather than this one

Company replied

Rated 5 out of 5 stars

Apologies for the late review but I have to say that the Padel Shack really did pull it out of the bag when my original order did not arrive in time for my son's Birthday. When I rang I got through to... See more

Company replied


Company details

  1. #76 of 135 best companies in Sporting Goods Shop
  2. #50 of 126 best companies in Activewear shop
  3. #50 of 89 best companies in Outdoor sports shop
  4. #49 of 149 best companies in Sportswear Shop
  5. #7 of 16 best companies in Tennis shop

Written by the company

Padel Shack stock a range of padel equipment & accessories, from rackets to grips, with great prices & world wide shipping.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,003)

265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product at a competitive price!

I bought the adidas courtquick padel shoes in white and gold as a gift for the padel player in my life. Padel Shack was one of the few places that had so many colour options for these (four, whereas the main adidas website only had two available at the time). They were also discounted which was greatly appreciated, and there were so many size options, unavailable elsewhere.
Not actually a padel player myself but going off research, I was very grateful for the clear and succinct description explaining the stability, speed and durability of the shoes. All of the photos of the shoes allowed me to see the full design and also the sole of the shoe which is very important for grip on the court.
Free, fast delivery in just 3 days was much appreciated. The padel player I got these for loved the gift! Looking forward to purchasing from here in future.

23 June 2026
Padel Shack logo

Reply from Padel Shack

Thank you for purchasing from us. I am happy to hear that we could offer you the best price.

Warm Regards,
Toby

Rated 5 out of 5 stars

Great Service

Great Service

30 June 2026
Padel Shack logo

Reply from Padel Shack

Thank you for the 5-star review. I am happy that you loved our service.

Kind Regards,
Toby

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery

22 June 2026
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Reply from Padel Shack

Thank you for your good review. I am pleased to hear that your delivery arrived promptly.

Kind Regards,
Toby

Rated 5 out of 5 stars

Great racket

Great racket , great service

28 June 2026
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Reply from Padel Shack

Thank you for purchasing from Padelshack. I am happy to hear that your racket is exceeding your expectations.

Warm Regards,
Toby

Rated 5 out of 5 stars

I ordered a racket for my grandchild's…

I ordered a racket for my grandchild's 21st. Birthday which was dealt with most efficiently. Kept informed of expected delivery date. Duly delivered on time by Royal Mail.

28 June 2026
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Reply from Padel Shack

Thank you for taking the time to leave us a review. I am very happy to hear that Royal Mail delivered the parcel on time. I hope your grandchild is happy with their new racket and they have had a great birthday.

Best Regards,
Toby

Rated 5 out of 5 stars

Great prices

Great prices, super quick delivery and a nice little note to go along side the order. Will definitely use again

17 June 2026
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Reply from Padel Shack

We're glad you had an excellent experience. Thank you.

Rated 5 out of 5 stars

Cheapest around

Easy to book, easy to access and very well priced

10 June 2026
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Reply from Padel Shack

Thank you for your positive feedback. We are pleased you had a positive experience and look forward to hearing from you in the future.

Rated 1 out of 5 stars

Everything always out of stock

Everything always out of stock. This is the second time that I have been bought a gift voucher (6b months apart) and every single item of clothing that I liked was out of stock in my size. So this will be the second time that I've had to spend £50 on balls and sweat bands that I don't really need.! Useless.

24 June 2026
Unprompted review
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Reply from Padel Shack

Good afternoon Dan,

Thank you for your review.

I am very sorry to learn that all the items of interest were showing as out of stock. Could you please call us on 01206 808014 or email us at info@padelshack.com, listing all the products you were considering purchasing, including their colours and sizes? We are more than happy to check with our suppliers on availability. There are many possible reasons for an item or items being unavailable for extended periods, but we always recommend contacting us so we can look into this.

Our apologies for the inconvenience caused.

Best regards,
Chris

Rated 4 out of 5 stars

Simple straightforward and reliable

Simple straightforward and reliable! Ordered a gift voucher on line- delivered by email exactly when I requested! Also kept me informed of progress. Would use again.

16 June 2026
Padel Shack logo

Reply from Padel Shack

Thank you for your feedback.

We are pleased you had a positive experience using the E-Voucher system. Those vouchers can be redeemed both online and in store.

Best regards,
Chris

Rated 5 out of 5 stars

I bought some Padel racquets quite some…

I bought some Padel racquets quite some time ago. I noticed a small issue with the racquet I was not using. Despite the it being over a year, Padel Shack offered me vouchers in compensation of the problem. They called me up personally and made sure that I was happy with the outcome, I was really impressed with the service.

9 June 2026
Unprompted review
Padel Shack logo

Reply from Padel Shack

Hi Marc,

Thank you for your excellent review. It was good speaking with you. I am glad we could address the issues.

Don't hesitate to get back in touch if you ever need anything else.

Best regards,
Chris

Rated 5 out of 5 stars

Service that Delivered a Proper Birthday Smile!

Apologies for the late review but I have to say that the Padel Shack really did pull it out of the bag when my original order did not arrive in time for my son's Birthday. When I rang I got through to someone straight away, and once it was confirm that my padel delivery had indeed gone astray, they were very quick to offer a replacement and not only that, but ship it 'next-day' delivery to ensure it arrived in time. Can't thank you enough as the sight of his face when he opened it was wonderful!!

18 May 2026
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Reply from Padel Shack

Hi Mike,

Thank you for leaving such a positive review. We are so happy our team could help turn things around, and even happier to hear that your replacement arrived in time for your son's birthday.

Best regards,
Chris

Rated 5 out of 5 stars

I had a complicated return

I had a complicated return, partially my fault which was done without realising. Someone called Chris (I think, terrible memory) rung me to explain the return procedure. His customer service was exceptional. This company care about their customers and Chris was extremely helpful. I will be returning to their website when it’s my turn to choose a padel racket. I would totally recommend this company!!! Excellent customer service at its highest!!!

17 June 2026
Unprompted review
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Reply from Padel Shack

Hi Gemma,

Thank you for your lovely review. I am pleased to hear that I was able to assist with your return and delighted that you had a positive experience.

Get back in touch if you ever need anything else.

Best regards,
Chris

Rated 5 out of 5 stars

Excellent Service

Excellent service. Very quick delivery. Highly-responsive customer service. Highly recommend!

16 June 2026
Unprompted review
Padel Shack logo

Reply from Padel Shack

Thank you for the positive feedback. Glad to hear everything was to your satisfaction and wonderful to know you had an excellent overall experience.

I hope you have a lovely weekend.

Best regards,
Chris

Rated 5 out of 5 stars

Lovely set up

1 June 2026
Padel Shack logo

Reply from Padel Shack

Caroline, thank you for your positive review. Pleased to see you ordered one of our Padel rackets.

I hope you have a lovely weekend.

Best regards,
Chris

Rated 5 out of 5 stars

Great Company.

Purchased a racket to give as a gift. Very fast dispatch and delivery. The racket was well packaged to protect it from damage during transit. Good communications from Padel Shack.

5 June 2026
Padel Shack logo

Reply from Padel Shack

Thank you for your positive feedback. We're really glad to hear the item arrived safely and was protected from damage.

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