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Motor Source Group Reviews 1,323

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and the helpful, patient, and professional staff. Customers consistently found the ordering process seamless, easy, and hassle-free, often noting the significant savings and competitive pricing on products. Many appreciated the clear guidance and quick responses from the team, making the car buying experience trouble-free and enjoyable. However, some reviewers were not happy with unexpected changes to their financing options after a long wait for their vehicle, leading to disappointment with the service. A few other people also felt that the trade-in value offered was less than what a high street garage would provide, and one customer noted issues with the car's fuel level and mileage upon delivery.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often describing it as fast, efficient, helpful, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the process seamless, easy, and... See more

Product

Customers consistently note positive experiences with product, often praising the ease and enjoyment of... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices very competitive and unable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just bought a Cupra Tavascan from motor source group. Dealt with Dave Flaherty who was brilliant. Very knowledgeable and keen to put a Fantastic deal in place. Having never used this type of service I... See more

Company replied

Rated 5 out of 5 stars

The first time I phoned it was answered very quickly in a friendly professional manner and I was promptly put through to Stephen a sales advisor. Thereafter I cannot fault the service. A seamless proc... See more

Company replied

Rated 5 out of 5 stars

Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more

Company replied

Rated 5 out of 5 stars

This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more

Company replied


Company details

  1. #13 of 99 best companies in Car dealer
  2. #1 of 7 best companies in Audi dealer
  3. #1 of 4 best companies in BMW dealer
  4. #1 of 2 best companies in Ford dealer
  5. #1 of 2 best companies in Toyota dealer
  6. #1 of 8 best companies in Volkswagen dealer

Written by the company

Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.


Contact info

Promotion box for Motor Source Group

Save thousands off your new car

New car discounts if you work in the Blue Light community!

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super company to do business with

Super company to do business with.
Used Stephen to purchase 2 cars over recent years, always helpful. Excellent service and unbeatable discounts.

22 June 2026
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Reply from Motor Source Group

Thank you so much Keith! This is lovely to hear and we're always so grateful to welcome returning customers, it really does mean a lot to us.

Rated 5 out of 5 stars

Great experience and customer focused

My experience with Motor Source Group through the car selection and ordering process has been excellent. I spoke to Lewis as my adviser and he was extremely helpful and customer focused. This has given me great confidence in buying a car through the (retired) police scheme and I have already had contact from Jess the delivery coordinator. I am looking forward to the delivery of my new EV in about four months and if the high level of service from Motor Source Group experienced so far continues through to the delivery I will be very pleased and happy to recommend them to eligible customers .

19 June 2026
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Reply from Motor Source Group

Thank you for sharing your experience so far Kevin; it's great to hear our team are looking after you and given you confidence in ordering your new car. Jess and our delivery team will continue to keep you updatd and we look forward to the delivery of your new EV too. Any questions in the meantime, please don't hesitate to ask.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Great service

Great service, professional and efficient from David and Claire - highly recommended

15 June 2026
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Reply from Motor Source Group

Thank you for your review Gregory. It's great to hear that Dave and Claire provided a great service for your new car.

Thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

No car yet but service so far great

Easy to contact and clear English speakers on the phone who respond quickly to on line queries

15 June 2026
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Reply from Motor Source Group

Thank you for sharing your experience so far; we're so pleased to help with your new car.

Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Easy to speak with

Easy to speak with, and all questions answered. Would recommend

10 June 2026
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Reply from Motor Source Group

Thank you for leaving your thoughts Mrs Page. It's great to hear your experience was easy and all your questions were answered. Thank you for your recommendation and for choosing Motor Source Group.

Rated 5 out of 5 stars

The first time I phoned it was answered…

The first time I phoned it was answered very quickly in a friendly professional manner and I was promptly put through to Stephen a sales advisor. Thereafter I cannot fault the service. A seamless process with patient advice up to placing the order. I had been unable to find a better price anywhere. I would highly recommend the company.

12 June 2026
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Reply from Motor Source Group

Thank you for your great review, Adrian. Stephen will be happy to hear you found his service prompt and had a professional manner. It's great the process was seamless and you been able to have access to the incredible discounts. Thank you for choosing Motor Source Group and for your recommendation!

Rated 5 out of 5 stars

Great savings on showroom prices

Great savings on showroom prices, good service from Stephen.

5 June 2026
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Reply from Motor Source Group

Thank you Nicholas! We're so pleased to help with your new car.

From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Polite and professional

Easy to contact and staff member Lewis very helpful in answering my questions and helping me get the Qashqai with the spec I wanted . Price really good. Not received car yet but so far so good.

2 June 2026
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Reply from Motor Source Group

Thank you for sharing your review and feedback for Lewis especially; this is lovely to hear. Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful staff, spoke to both Sam and Lewis who were both great.
Very easy , quick process.

2 June 2026
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Reply from Motor Source Group

Thank you for sharing your review Donna and with lovely feedback for Sam and Lewis too!

We're so pleased to be able to help with your new car, and from all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Friendly professional service

Friendly professional service. No pressure and everything clearly explained.

1 June 2026
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Reply from Motor Source Group

Thank you for sharing your review Peter. This is great to hear and is exactly how we want you to feel throughout your enquiries and order too.

Thank you for choosing Motor Source Group for your new car.

Rated 5 out of 5 stars

Purchase of new vehicle

Up to now Lewis has been dealing to source the vehicle and has been very attentive and helpful.
Not received the car yet so fingers crossed it will go as well.

22 May 2026
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Reply from Motor Source Group

Thank you for sharing your review so far Christopher, it's great to hear this feedback for Lewis. Our delivery team will continue to keep you updated as your order progresses and we look forward to the handover of your new car too, any questions in the meantime please don't hesitate to ask.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent customer service

Lewis showed great patience working with us on the order of our new car, securing exactly what we wanted.

22 May 2026
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Reply from Motor Source Group

Thank you for sharing your review Ian and with such lovely feedback for Lewis in particular. We're so pleased to be able to help with your new car and thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

A 5 * service by Motor Source

I expressed interest in a new Audi via Motor Source and was contacted via email and phone call by Lewis Chapman.
Lewis fully explained the procedure and explained what was available.
I received a link from Lewis to build my vehicle on the Audi website which generated a code which I forwarded to Lewis.
He immediately confirmed the details and provided me with an on the road price plus a service charge.
I attended the local Audi dealers for a test drive and to see all the specifications and colours available.
The sales assistant could not get anywhere near matching the on the road price provided by Motor Source even after the manager dropped their price by £3k.
The saving compared to the Audi garage was astonishing saving me thousands.
I telephoned Lewis who was very helpful and explained the ordering procedure clearly and processed the paperwork which I received via email.
I was later contacted by Jessica Giles to confirm and sign my order and provided contact details before returning the completed forms.
The full procedure in respect of payment and delivery was fully explained by Jessica.
Both Jessica and Lewis were very efficient and I look forward to receiving my new car in about 5 months time, which will be delivered to my home address.
I highly recommend Motor Source for all who qualify as the procedure is very easy and will save you money.

15 May 2026
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Reply from Motor Source Group

Thank you for taking time to share your review Paul; it's lovely to hear how Lewis helped throughout your enquiries and Jessica with your order details too. Jessica will continue to keep you updated and we look forwad to delivering your new car too. Any questions in the meantime, please don't hesitiate to ask.

Rated 5 out of 5 stars

We have just taken delivery of our…

We have just taken delivery of our Lexus NX. This is our 4th car from Adrian and Amy. Fantastic deals and very good pre and after delivery contact. Take the time to find your new car with motorsource….its worth it!!

22 April 2026
Unprompted review
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Reply from Motor Source Group

Thank you Mr Curran; it's always our pleasure to speak with you and help with your cars - thank you so much for continuing to choose Motor Source Group.

Rated 5 out of 5 stars

Top notch

Superb experience

12 May 2026
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Reply from Motor Source Group

Thank you Allen!. It's our pleasure to help and we thank you for choosing Motor Source Group.

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