CIPD HR-inform Reviews 455

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant and informative. The customer service is frequently highlighted as exceptional, with many people appreciating the quick, friendly, and effective support they receive. The service provided is often described as brilliant and invaluable, with consumers noting the efficiency and ease of their overall experience, especially valuing the telephone support. Reviewers also find the platform and website excellent, easy to navigate, and full of useful resources, making them confident in using the service. However, some people were dissatisfied with contract terms, specifically mentioning issues with auto-renewal and a lack of understanding when difficult situations arose, such as a hacked laptop or expired links.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Service

Users describe positive interactions with service, highlighting it as fantastic, brilliant, and an absolute... See more

User experience

Clients share positive opinions on user experience, highlighting the helpful content and the opportunity to... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and very informative, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amelia explained everything, she was really informative, helpful and professional. Throughout our calls, she asked if we understood everything and if we had any further questions. We didn't feel at a... See more

Company replied

Rated 5 out of 5 stars

a great experience from start to finish. No pushy sales people just good honest information on what was of interest to us as a company. Everything explained in full willing to go over anything again t... See more

Company replied

Rated 5 out of 5 stars

Absolutely zero complaints when using the CIPD Inform advice line. I can always get through really quickly and always makes my job in HR feel less alien when I speak to an actual human on the other en... See more

Company replied

Rated 5 out of 5 stars

I've been working with HR Inform for a long time, although I hadn’t been in touch for a while. Today, I spoke with Mobola Imafidon about a complex situation that had even escalated to legal advice p... See more

Company replied


Company details

  1. Human Resource Consulting
  2. Business management consultant
  3. Employment consultant
  4. Information Services
  5. Library

Written by the company

HR‐inform is your one‐stop shop for employment law guidance, HR best practice, industry news and useful tools at every point in the employee journey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

455 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

An Absolute Rip-Off

I am a CIPD member and I was quoted £150 a month as an Individual to join CIPD-Inform Pro.

I believe this is absolutely disgraceful to charge an HR Professional a £150 a month (after 50% off) just to be able to access the HR related content after already paying CIPD Subscription.

9 June 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hello Rosita,

I hope you are very well.

Upon review I can see that you do not currently have a live agreement with us.

We are happy to provide our HR services which does come at a cost, it is unfortunate that you believe the fee is not agreeable but I can assure you we are priced competitively for the high level of support we provide to our clients.

If you would like I can arrange for a member of our team to contact you so you can see the wealth of support available to you for the monthly fee.

Best regards, David.

Rated 1 out of 5 stars

Content helpful but cancellation process undermines any value from this service

Have found the content helpful overall but agree with other reviews that their cancellation process is completely off-putting. The fact that so many of us in the profession change roles and yet when you are paying out of your own pocket, not on a business account, they do not allow early termination and leave you to be tied in to pay for several years is simply unaffordable and lack of flexibility wouldn't recommend to anyone to have a personal account

8 June 2026
Unprompted review
Rated 3 out of 5 stars

Automatic renewal

The platform is easy to find your way around and very informative.

Ensure when you sign up for a two year contract that you note that this contract automatically renews so you have to give thirty days notice.

27 April 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hello Rose-Marie,

Thank you for your review, it is great to hear that you found the platform easy to navigate and very informative.

Thanks, David.

Rated 5 out of 5 stars

A solid onboarding to HR Inform

I’d already had an initial overview of HR Inform during a demo a few weeks ago. The onboarding session with Ellie Sawrey was extremely helpful, not only in showing me how to navigate the key areas of the platform, but also in giving me the opportunity to explore the more detailed and essential features. Ellie took the time to clearly explain and demonstrate the platform’s capabilities, which I really appreciated.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Ellie Sawrey was professional

Ellie Sawrey was friendly, knowledgeable and professional when she delivered my onboarding session. She was patient when I asked questions and took time to make sure that I understood each section. She followed up with an email after the session had finished, with all the information she said she would send. Really helpful.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic start

Ashleigh has been very helpful in the set up process and has assisted with our onboarding process.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

I've found the Croner-I team to be friendly and helpful, no complaints so far.

24 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Guy, thank you for your 5-star feedback.

It is great to hear that the team have been friendly and helpful during your recent your recent calls.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Introduction call with Ellie Sawrey

We had an introduction call with Ellie Sawrey and she was super helpful. She showed us exactly what we were looking for and has made us feel confident in searching around the HR Inform site.
Thanks Ellie!

24 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Chloe, thank you for your 5-star feedback.

It is great to hear that Ellie was super helpful during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Continued Support and Guidance

A huge thank you to Adam Nutting for his continued assistance with an ongoing issue. He was extremely knowledgeable, supportive and I really don’t know what I would have done without him.
He was always there to listen and discuss different options whilst highlighting and addressing any issues/concerns. He was very empathetic and helped to give me the confidence I needed. I am truly grateful for his support and guidance.
He is an asset to the HR-inform Team.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Onboarding Review

I had an online onboarding meeting with Ellie Sawrey and she was excellent at demonstrating the features of the HR Inform and Health and Safety platform. She was able to answer all the questions I had and had some great top tips to help use it. Thank you Ellie for your time and knowledge.

17 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi, thank you for your 5-star feedback.

It is great to hear that Ellie was excellent and knowledgeable, during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

CIPD HR-Inform

CIPD HR-Inform platform demo with Amelia Goode. Amelia was efficient, her communication style was friendly and easy to understand. Amelia was able to answer all of my questions and offered continuous support.

13 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Maria, thank you for your 5-star feedback.

It is great to hear that Amelia was efficient and friendly during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Ellie Sawrey delivers great customer service

Ellie Sawrey showed me around the CIPD HR-inform Pro version and explained all of the features. Ellie is very knowledgeable about the platform and answered all of my questions. Great customer service and a friendly approach. Thanks Ellie!

3 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Helen, thank you for your 5-star feedback.

It is great to hear that Ellie was knowledgeable, ensuring to provide great customer service during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Startup with Ben & Ashleigh on CIPD…

Startup with Ben & Ashleigh on CIPD HR-Inform so far has been flawless, informative with great friendly communication. Looking forward to using the many tools they demonstrated and having easy access to so much information.

2 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Sharon, thank you for taking the time to leave us a review.

It is great to hear that Ben and Ashleigh have provided you with a helpful and thorough service during your onboarding. Please do not hesitate to reach out if you require any further support.

Thanks, CIPDHR-Inform

Rated 5 out of 5 stars

Ellie was excellent

Ellie was excellent, very patient and knowledgeable

22 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Caroline, thank you for your 5-star feedback.

It is great to hear that Ellie was excellent, very patient and knowledgeable, during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

superb experience to buy this product.

a great experience from start to finish. No pushy sales people just good honest information on what was of interest to us as a company. Everything explained in full willing to go over anything again that may not have been clear. Contract and pricing structure very smooth to deal with and setting up was equally as good and very professional.

23 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Shaun, thank you for your 5-star review.

We are thrilled to learn we have provided you with a superb service. Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Ellie was super helpful!

Ellie was super helpful! She took the time to give a detailed demonstration and also tailored it to be as useful and specific to me as possible.

21 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Bebee, thank you for your 5-star feedback.

It is great to hear that Ellie was super helpful, during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

I had a great conversation this…

I had a great conversation this afternoon with Emma. Extremely clear, concise, informative and supportive advice. She couldn't do more to help and no question was too tricky for her to answer. Fantastic service, as always!

19 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi thank you for your 5-star review. We are thrilled that Emma provided you with a clear, concise and informative service. Please do not hesitate to reach out if you require any further support.

Thanks, CIPDHR-Inform

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