Gambling Commission Reviews 316

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, most reviewers were let down by their experience overall. Many customers expressed strong dissatisfaction with the company's ethics and service, perceiving it as enabling problematic gambling websites. People frequently reported concerns that the websites were not fair, leading to a sense of dissatisfaction. Reviewers also found the customer service to be unresponsive and unhelpful, often ignoring complaints and issues with account closures for winning players. Conversely, a small portion of people felt guided and supported through a process, indicating some positive interactions despite the overall negative sentiment.

What people talk about most

Website

People report negative experiences with websites, with many reviewers expressing strong concerns about the... See more

Ethics

Reviewers express strong dissatisfaction with the ethics, frequently describing the industry and commission... See more

Service

Clients share negative opinions on service, with many reviewers expressing that the service is highly... See more

Customer service

Users describe negative interactions with customer service, often receiving standard, unhelpful responses... See more

Response time

Consumers express significant dissatisfaction with response times, with many reviewers noting a complete lack... See more

Reviews shaping this summary

Rated 1 out of 5 stars

You will not come across a more conrupt and criminal enterprise than this industry and especially this commission running it. So ridiculously obvious that games are fixed on your betting money and mai... See more

Rated 1 out of 5 stars

A highly criminal industry run by very dirty people. The commission are massively owed by criminal enterprises that pay them to keep quiet. How such obvious game fixing on these sites are not identifi... See more

Rated 1 out of 5 stars

Just look at the amount of bookmakers out there that are not paying out bonuses like they're promising or messing about with withdrawals (Highbet, 7bet Bet442) Even when you message the UKGC and... See more

Rated 1 out of 5 stars

Quite simply a mega criminal industry. This commission is a total nonsense and simply is there to give cheating and fraudlent gambling websites their licences to receive more money laundering transact... See more


Company details

  1. Casino
  2. Betting agency
  3. Gambling house
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Information provided by various external sources

We regulate commercial gambling and lotteries in Great Britain. If you have a query, please contact us via our website.


Contact info

1.1

Bad

TrustScore 1 out of 5

316 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Absolute scam

You will not come across a more conrupt and criminal enterprise than this industry and especially this commission running it. So ridiculously obvious that games are fixed on your betting money and mainly your winnings which is impossible to not see. If you want to be robbed join one of the sites so they can receive huge backhanders to keep quiet.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Complete waste of time you’ve got fobts…

Complete waste of time you’ve got fobts what are a complete contradiction to the safer gambling what keeps getting wheeled out there not random you got games losing on random gambles on a 50-50 gamble 0ver 10 times in a row so often it’s mathematical impossible to be random I’ve been told games taking over a thousand pound not even getting a bonus the public are being treated disgustingly by gambling commission what’s not fit for purpose literally organisation operating for itself totally pointless the corruption is untrue safer gambling starts with them doing a proper job any idiot could tell you what there passing off as regulated is a joke these scumbags should be reeled out before the public made to answer for there incompetence

20 June 2026
Unprompted review
Rated 1 out of 5 stars

WHAT IS THE POINT OF THE GAMBLING COMMISSION

I want to know why they exist. I discovered by phone that they are responsible for awarding the National Lottery to Allwyn. The new app is a disgrace and the complaints about Allwyn on Trust Pilot back up my anger. The online gambling commission site won't take responsibility and advise you to complain directly to Allwyn. Allwyn have a prepaid word salad response which refuses to admit the dissatisfaction that the public have since Allwyn took over. I've played for years and never had an issue with the Camelot app. I could sign in and purchase 2 tickets for Euromillions and the lottery easily and be signed out in 2 minutes or less. Not so now. I couldn't even find the Euromillions game to play. What is the point of the gambling commission if they won't acknowledge or act on complaints. Sack the lot.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

They tell the bookmakers they need to…

They tell the bookmakers they need to ask for affordability checks and fine the bookies if they don't follow the rules
But they don't make the rules clear to the bookies or punters.

It's a total shambles, I've had so many accounts limited I've lost count

Why should this lot sitting there with their lanyards on and no clue about gambling decide what people can do with their own money?

They are absolutely pathetic

And what a surprise they don't reply to reviews.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

According to the Gambling…

According to the Gambling commission,bookmakers are not supposed to ask for verification when you withdraw money if they could have done it earlier.

When you point this out to them they just say they don't get involved. Why have rules if they're not enforced? What a weak spineless bunch they are

All they care about are the affordability checks they're determined to push through

19 May 2026
Unprompted review
Rated 1 out of 5 stars

I will do something soon

I will do something soon . these frauded scammers UK Gambling Commission.they need blood probly ! I think then they will stop scams games in this country 👍 dirty scammers

28 May 2026
Unprompted review
Rated 1 out of 5 stars

DIVERSIFICATION!

DIVERSIFICATION!
it's obviously in your face,, why are you allowing asset relocation on lotteries?it's clearly blatant, this week's lotto , 4,5,6,7 11,33 ? Does that look random ? And the fact other lotteries coincidentally have eaten the other units ,,,,like the 20s40s etc because it happens so frequently especially the sharing of the same numbers over the different lotteries over the same periods,,,
I don't believe the majority of the anonymous winners are even real and the stats saying x amount won this prize all lies if anything there's a higher number of lucky dip and low threshold winners but they don't show that because it's assumed the single millionaire took it all ,,,,
I hope you know if you know this is going on it's espionage and treacherous against the UK citizens,,,, whatever the voice tells you in your heads to justify it ,,,, it's wrong

25 May 2026
Unprompted review
Rated 1 out of 5 stars

The ukgc are responsible for hundreds…

The ukgc are responsible for hundreds of deaths through suicides and many thousands of lives destroyed.
Because of the lies they tell people.
People had trust in the ukgc so when they say to people "we can assure you the games are completely random and no wayike fruit machines" we believed them and carried on playing the games thinking it was us that were just unlucky.
LIE AFTER LIE AFTER LIE.
the ukgc should be facing charges of fraud deception and man slaughter but instead they remain the ONLY regulator of one of the biggest industries in the country.
ABSOLUTE DISGRACE.
and funny how they don't answer a single bad review!!
Too busy Trying to find ways to protect the bookies to get there back handers!

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Five weeks to get a response and after…

Five weeks to get a response and after all that time it was copy and paste. How can it take so long to reply?

When i asked this they ignored me. Their attitude is truly awful

They have made their minds up about affordability checks. Why should non gamblers who use pronouns and wear lanyards decide what people do with their own money?

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Iresponsible gambling endorsed by gambling commision

As a reformed compulsive gambler i have managed to control my gambling using a weekly limit of disposable income online, then the bookies threw a huge spanner in the works and nothing was done about it! I have a weekly limit so when i win a reasonable ammount i will withdraw a large % of it as this goes to covering my losses of other weeks but the new you can top back up your winnings is against the grain of responsible gambling and just the bookies way of getting it back as they have realised somebody with lets say a £50 a week limit wins 5k then they know you have to lose constantly for 2 years for them to get it back and the old reverse your withdrawl doesnt help them anymore as withdrawls no longer take several days so they have come up with this in an attempt to lure you back in and get there money back

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Arrogant horrible run gambling commission

The don't listen to no one except their arrogant selves.
They are so out of touch with the corruption and fraud and cheating happening in online gambling that they need to be closed down and a new gambling commission formed that actually help and listen to customers and punish these gambling companies properly who constantly break laws and regulations.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

This lot are supposed to regulate but…

This lot are supposed to regulate but don't get involved in individual cases
They make you wait weeks for a reply and then email you to tell you this

They are the ones that give the licenses out but when things go wrong they bury their heads in the sand and don't want to know.

Not fit for purpose.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Andrew rhodes your a dirty scum bag…

Andrew rhodes your a dirty scum bag criminal, and should be thrown in jail, 200k salery and for what exactly? Commiting fraud and theft? Robbing the poor ay? I hope you rot in hell and all your so called butt licking friends! Bunch of scammers! You ain't helping us your pretending to help us with these restrictions but it only benefits yourselves for your own gains! Dirty, dirty freaks!

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to deal with

Impossible to deal with

Social media questions are ignored

Emailed, gave it a month and emailed again, this time got an automated reply saying they'd be in touch within 20 days, so it's 50 days before I'll hear from them regarding my initial query

How can you possibly deal with a firm that takes that long to reply each time?

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Corrup, unfit for purpose…

Reported Ladbrokes on basis of false statemeib slots. No response from gambling commission. The gambling firms are allowed by GC to state 95% average payouts. They don't clearly state this is based on one million spina which is utterly ridiculous. What would be better is to provide the public with more honest illustrations. I spent £100 at £1 a spin and won £0.20. From all the reviews this is exactly what every customer experiences. You can either spend more to try to win back some of what you have lost. Or learn from this bitter experience and loss that the Gambling commission is unfit for purpose and way out of touch with UK customers. I'm writing to my MP about this blatant corruption.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

As with many government regulatory…

As with many government regulatory bodies, Gambling Commission and the SIA being prime examples, they are in place to govern the "non-governance" of a private/non-public owned industry which the Government have a massive vested interest in controlling.

SIA - The security industry which has become a dumping ground for the unemployable which the SIA ensure that the high standards and requirements to be granted a licence are NOT IN ANY WAY REGULATED OR AUDITED. (I digress but another example)

The Gambling Commission are in place to allow the multi-multi-billion pound privately owned gaming industry to fleece as much money as is physically possible from the British/UK Public, it is also there to allow Europe's and the Worlds dirty/illegal money to be washed through the UK, generating billions and billions in taxes in to the treasury. The same as half the UK's high streets which would be boarded up if it was not for the hundreds of empty Barber Shops, Vape Shops, Phone Repair, Chick/Kebab, Coffee Bars and Basement Nightclubs with virtually no clientele despite its advertised events showing as sold out every week.

So the Gambling Commission regulate the industry for money laundering, this being the excuse that just about every online casino use to suddenly decide that they need ALL your personal and financial data as well as refuse it for the most ridiculous and irrelevant of reasons if and when you finally have a decent win which you try and withdraw. YOU CANT PAY CASH IN TO YOUR ONLINE ACCOUNT - YOU CAN ONLY TRANSFER MONEY FROM YOUR OWN OFFICIAL AND GAMBLING COMMISSION APPROVED BANKING/FINANCIAL ACCOUNT. THIS ACCOUNT ALREADY SUBJECT TO THE WORLDS MOST STRICTEST OF ANTI MONEY LAUNDERING CHECKS - SO MONEY THAT IS IN THERE HAS ALREADY GONE FROM EVERY ANTI MONEY LAUDERING CHECK AND CONTROL THE UK HAS!

The online user, gamble account holder has transfer money from their bank account, every penny of which has gone through the strictest of anti money laundering checks and the UK licensed online casino has happily accepted deposit, after deposit, after deposit, for weeks, months even years, in most cases thousands and tens of thousands of pounds without any issue, and why should there be, it is from a UK bank, it has already gone through all the checks. Does Aston Martin runs checks when you pay £150,000 by bank transfer for a car or Rolex London when you buy a watch by bank transfer, NO - Do the refuse to give you a refund until you provide them with your personal data and all your financial dealings, earnings, savings, copies of bank statements etc if the Car or Watch is faulty. NO BECAUSE YOU MADE PAYMENT FROM YOUR PERSONAL BANK ACCOUNT AND THEY ARE REFUNDING TO YOUR PERSONAL BANK ACCOUNT.

There is absolutely no reason, requirement or logical reason for anti money laundering legislation to be applied or form part of a UK licenced online casino which only allows its customers to make deposits from their own UK and Gambling Commission approved banks. And if there was, which there isn't it is not for the "supposed UK regulated" online casinos to decide as and when the make these checks and decide themselves as to what information and checks they make and whatever reason they choose to reject the documentation presented.

The Gambling Commission are not there to protect and safeguard the gambler, they have deliberately included a "self regulatory" condition in to the online casino's licenses which allows the casinos to allow a customer to make as many deposits for as long as they want and for as much as they want (just send a responsible gambling questionnaire if the client has a clear addiction and problem) BUT A FREE REIGN TO BLOCK A WITHDRAWEL WHILST THE CASINO DEMANDS WHATEVER INFORMATION THEY CHOOSE AND APPLY WHATEVER CONDITIONS THEY WISH all under the Gambling Commission inclusion of "anti money laundering"

It is not the customers of the Online Casino's which the Gambling Commission should be applying strict anti money laundering controls and checks to, it is the Casino's, do they check the source of all the money going in to the casino's account which is used to declare its annual profit each year for which it pays corporation tax to the treasury on? They know the UK customers money is legit, it come from personal UK bank accounts, but what about the rest, how much cash is pad in, how much is transferred from offshore and overseas accounts?

Have the UK Gambling Commission looked in to Merkur Slots, who have popped up all over the Country, 24 hour high street slot arcades/casino's a dozen or more popping up in every high street, city and town. They can afford to run the high street shops, 24 hours a day that UK bookies had to close, and some how make £196m gross profit in 2024. no one every goes in them?

15 March 2026
Unprompted review

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