G2 Reviews 

4,912
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website difficult to navigate and the overall user experience frustrating. Many people report significant issues with customer service, often receiving generic responses or no help at all. Reviewers frequently mention problems with product reviews not being approved or gift cards not being issued as promised. However, some customers also noted that the site can be useful for checking out software before purchasing. A few other people also felt that the process of submitting a review was quick and straightforward.

What people talk about most

Website

Reviewers mention negative feedback about the website, with many finding it difficult to navigate due to its... See more

Customer service

People report negative experiences with customer service, often citing unhelpful support, poor communication,... See more

Service

Reviewers highlight negative aspects of service, with many expressing extreme disappointment and frustration,... See more

Product

Consumers find product to be negative, with many reporting issues with gift cards and review approvals.... See more

User experience

Users describe ambiguous interactions with user experience, with some reviewers finding the process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had trouble at first because the identity check kept failing and support wasn't clear, So submitting a review was frustating. But after I raised the issue again, they finally fixed it properly and thi... See more

Rated 2 out of 5 stars

This company baits you into writing a review by offering gift cards. After spending time and effort submitting a review etc they will say no gift cards are available. Save your time and don't review.... See more

Company replied

Rated 2 out of 5 stars

I received an email from my account representative requesting I do a review on a program that I use daily at work. I spent my time doing a thorough review and have not been compensated like I was told... See more

Company replied

Rated 2 out of 5 stars

Trying to get hold of real person is next to impossible if you are a paying customer. Support cancels tickets without any response or assistance. They seem to care more about about billing then making... See more

Company replied


Company details

  1. Electronics & Technology

Written by the company

G2 is a peer-to-peer, business solutions review platform headquartered in Chicago, Illinois.


Contact info

  • 100 S Wacker Dr STE 600, 60606, Chicago, United States

  • www.g2.com

3.0

Average

TrustScore 3 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(4,912)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad and unprofessional site

Bad and unprofessional site
I write an review for one service that i use what i see next that my g2 account has been ban
The service owner has to tell me that's how they ban must of his buyer account that wish to drop review

15 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the Throttle Tube from the…

I ordered the Throttle Tube from the company and not through ebay, amazone, which resulted in me having to pay extra fees of $17 for shipping which was very high. and taxes were higher than the price of the Throttle Tube. so I warn you absolutely do not buy a Throttle Tube if you live outside the USA

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time

My experience with this company has been extremely disappointing and frustrating. I participated in their review program with the expectation that the promised compensation would be provided, but despite completing the requirements, I never received what was advertised. What makes the situation even worse is the complete lack of communication. Multiple attempts to contact support and request updates were met with either no response at all or long periods of silence. When a company promotes incentives to encourage participation, there should be a reasonable level of transparency and follow-through. Unfortunately, that has not been my experience. The most frustrating part is feeling ignored. It should not take repeated emails and follow-ups just to get a simple answer about the status of a reward or payment. Instead, I was left waiting with no clear explanation and no resolution. Based on my experience, the process feels disorganized, communication is poor, and customer support has been unhelpful. If you're participating with the expectation of receiving the compensation that was promised, be prepared for potential delays, unanswered inquiries, and significant frustration. I expected professionalism and accountability. Instead, I was left disappointed and still waiting for a resolution.

11 June 2026
Unprompted review
G2 logo

Reply from G2

Hi, Thanks for reaching out and for sharing this feedback. We strive to ensure all our reviews are from real users and in fact have an entire team dedicated to this task. If you ever have a concern about a review not being posted, or the validity of a review, or the eligibility of the gift card. please feel free to reach out to us by opening a ticket in our help center here:https://support.g2.com/s/

Rated 1 out of 5 stars

My reviewer profile was abruptly…

My reviewer profile was abruptly suspended under the claim of "anomalous activity history." When I attempted to reach out to clear up the matter, I was hit with an automated message stating the decision was final based on account history.The system's automated fraud filters triggered a false positive because I reviewed our complete corporate IT tech stack (15+ products) in a short window. As a technology professional, managing these applications is my direct responsibility. These were fully authentic, firsthand user reviews.I have tried to provide full-desktop uncropped screenshots of my logged-in user environments and my corporate LinkedIn credentials to prove my professional oversight, but standard support has blocked communication channels. I am completely willing to forfeit any promotional rewards or gift cards just to have a compliance manager manually verify my identity and restore my profile functionality.

10 June 2026
Unprompted review
G2 logo

Reply from G2

Hi, Thanks for sharing your concerns. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. We strive to ensure all our reviews are from real users and in fact have an entire team dedicated to this task. Feel free to reach out to us by opening a ticket in our help center here: https://support.g2.com/s/

Rated 1 out of 5 stars

Mostly fake incentivised reviews

Mostly fake incentivised reviews but without sending rewards to reviewers because they are not the first and not informing them about it before they review.

6 June 2026
Unprompted review
G2 logo

Reply from G2

Hi Alan, Thanks for reaching out and for sharing this concern. It looks like that was an error on our part. We have since sent the gift card and you should be able to find it in your email. Thanks for taking the time to leave a review!

Rated 1 out of 5 stars

DONT USE IT NOT EASY

This is the WORST website to use for review it took me 3 weeks to get one review in all my stuff were valid and it sends so many EMAILs its insane. I am a current user of G2 but is toped using it it SUCKS. DONT USE IT.

5 June 2026
Unprompted review
G2 logo

Reply from G2

Hi, Thanks for sharing your concerns on Trustpilot. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. Let us know if there’s anything specific we can help you with. Feel free to reach out to us by opening a ticket in our help center here:https://support.g2.com/s/

Rated 1 out of 5 stars

Terrible non-existent customer service

Terrible non-existent customer service. Businesses use G2 to get ratings and then pay people for giving ratings with vouchers. G2 itself curates ratings and has ridiculous requests. This wastes lots of people's time for inaccurate reviews. Any company using G2 is as guilty as being a scummy business as G2. Used them once, never will again.

3 June 2026
Unprompted review
G2 logo

Reply from G2

Hi, Thanks for sharing your concerns on Trustpilot. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. Let us know if there’s anything specific we can help you with. Feel free to reach out to us by opening a ticket in our help center here:https://support.g2.com/s/

Rated 1 out of 5 stars

G2 is an absolute scam

G2 is an absolute scam. Liars, crooks, thieves. I encourage nobody to ever do a review for them. No reviews - they have no service to sell. Let's put these frauds out of business.

27 May 2026
Unprompted review
G2 logo

Reply from G2

Hi, Thanks for sharing your concerns on Trustpilot. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. Let us know if there’s anything specific we can help you with. Feel free to reach out to us by opening a ticket in our help center here:https://support.g2.com/s/

Rated 1 out of 5 stars

Absolute scam artists

Absolute scam artists! Wrote a review on proviso of receving a $45 gift card. Then get told after posting the review that I'm not gonna get it - as I wasn't one of the first to post a review. Thre things here. 1 - They must've REALLY hidden this caveat regarding having to be one of the first to review in order to get a gift card. 2 - They waited until I'd posted my review to tell me there's no gift card for me. 3 - There's no way of now taking down my review - despite deactivating my account.

2 June 2026
Unprompted review
G2 logo

Reply from G2

Hi Dan,
Thanks for reaching out and for sharing this concern. It looks like that was an error on our part. We have since sent the gift card and you should be able to find it in your email. Thanks for taking the time to leave a review!

Rated 1 out of 5 stars

You can’t just hop on and write a…

You can’t just hop on and write a review about a product, you have to write a 5000 word essay and then have to wait days for it to be approved. I’ll stick to Trustpilot

1 June 2026
Unprompted review
G2 logo

Reply from G2

Hi Segovax, Thanks for sharing your concerns on Trustpilot. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. Let us know if there’s anything specific we can help you with.We strive to ensure all our reviews are from real users and in fact have an entire team dedicated to this task. Feel free to reach out to us by opening a ticket in our help center here:https://support.g2.com/s/

Rated 1 out of 5 stars

Filled out 2 separate reviews eith the…

Filled out 2 separate reviews eith the incentive of receiving gift cards.
Neither review gave me a gift card.
Don't waste your time.

23 May 2026
Unprompted review
G2 logo

Reply from G2

Hi, Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://support.g2.com/s/

Rated 1 out of 5 stars

Poor and deceitful marketing tactic of…

Poor and deceitful marketing tactic of a promised reward, only to be told I wasn’t one of the first to leave the review. Make this clear in your email.

Just had “Update your WP Engine review and earn $20 - it's only 4 quick questions”

There was never an asterisks or sub text below the heading. Just some small legal fine print at the very bottom.

5 May 2026
Unprompted review
G2 logo

Reply from G2

Hi Josh,
Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://support.g2.com/s/

Rated 1 out of 5 stars

G2 is a company that does reviews for…

G2 is a company that does reviews for B2B companies and tech tools, offering gift cards for Completing reviews, they advertise a 15$ gift card per Completed review but even once the review is published you don't receive anything. SCAM

3 May 2026
Unprompted review
G2 logo

Reply from G2

Hi Chris,Thanks for reaching out. I took a look and the gift card has already been sent for your approved reviews on our end. You can find it in your G2 profile. For further help, Feel free to reach out to us by opening a ticket in our help center here: https://support.g2.com/s/

Rated 1 out of 5 stars

Worst of the worst. Do not use G2 for your review system...

I’m not sure why some companies still insist on collecting their reviews on G2.

From my experience, G2 has one of the weakest customer service and review support processes I’ve seen.

Businesses should make it easy and convenient for their customers to share honest feedback. G2 does the opposite.

I tried publishing both an honest positive review and an honest negative review, and both kept getting rejected more than six or seven times with the same generic message.

No real explanation. No useful support. No clear direction.

It feels like the entire review moderation process is being handled by the same low-IQ AI that seems to power their chat support and other parts of their customer experience.

For any business that actually cares about making it easy for customers to leave reviews, G2 would not be my first choice.

12 May 2026
Unprompted review
G2 logo

Reply from G2

Hi Farhad,
Thanks for reaching out and for sharing this feedback. We strive to ensure all our reviews are from real users and in fact have an entire team dedicated to this task. You have been reimbursed for your approved reviews. For the reviews that has been rejected by our moderation team, you can always login to your G2 profile and update your review to be eligible for the promised reward. If you ever have a concern about a review not being posted, or the validity of a review, please feel free to reach out to us by opening a ticket in our help center here:https://support.g2.com/s/

Rated 1 out of 5 stars

Fool me twice, shame on me. There won't be a third time.

I spent time reviewing Adobe Illustrator and was approved for a gift card that never arrived. Then they emailed asking for an Adobe InDesign review with the same promise.

Fool me once, shame on you; fool me twice, shame on me. There won't be a third time.

Do NOT recommend!

26 April 2026
Unprompted review
G2 logo

Reply from G2

Hi Michael, Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://support.g2.com/s/

Rated 1 out of 5 stars

Deceptive marketing: $15 promised, $5 paid, case closed without resolution

G2 sent me a targeted email invite on April 21 offering a $15 gift card for an ElevenLabs review. After approval, they only paid $5 and tried to claim an old April 9th payment from a different campaign covered the rest. I provided proof of both separate invites in Case #00592031, but agent Aakanksha Pathak marked the case as 'Resolved' and closed it without ever responding or paying the promised balance. This is bait-and-switch marketing. I have all screenshots of the conflicting invites

7 May 2026
Unprompted review
G2 logo

Reply from G2

Hi Utkarsh,Thanks for sharing your concerns on Trustpilot. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. We have verified this and we can see that the promised gift card has been already sent. The wrong gift card issue is already addressed and the correct one has been sent. Moreover, the case is resolved on the note that each user is eligible for one gift card for each review submitted. With regards to closure of the case, all the concerns have been addressed.

Rated 1 out of 5 stars

Scam site - Waste of time

Scam site, sent me an email to review softwares for a gift card but after I had spent time reviewing products and had even provided screenshots of legitimate usage, my reviews were not approved and I didn't receive any gift cards. Pure waste of time

6 May 2026
Unprompted review
G2 logo

Reply from G2

Hi Ryan,
Thanks for reaching out and for sharing this feedback. We strive to ensure all our reviews are from real users and in fact have an entire team dedicated to this task. You have been reimbursed for your approved reviews. For the reviews that has been rejected by our moderation team, you can always login to your G2 profile and update your review to be eligible for the promised reward. If you ever have a concern about a review not being posted, or the validity of a review, please feel free to reach out to us by opening a ticket in our help center here:https://support.g2.com/s/

Rated 1 out of 5 stars

Thieves

Thieves. Low transparency. Gladly take money and don't show how they spent it. Customer support is non-existent. There is a useless chatbot which only creates email tickets.

2 May 2026
Unprompted review
G2 logo

Reply from G2

Hi Alex,
Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: ​​https://support.g2.com/s/

Rated 1 out of 5 stars

Biggest scammer plattform available out…

Biggest scammer plattform available out there. You buy more then 1 account and only 1 is working everything is fake.

29 April 2026
Unprompted review
G2 logo

Reply from G2

Hi Kevin,

Thanks for reaching out! You have concerns regarding a different Product. Based on the problem description you provided, I think you need to reach out to the support team of the correct product. You can find their contact information directly on their website. Let us know if you have any additional questions!
Thanks!

Rated 1 out of 5 stars

Crooks

Crooks, and shady business. They lure you in with gift cards to get the reviews. Then, my account was conveniently flagged, for something. After reading all these other reviews, I see I'm not the only one. I encourage anybody reading this, to file a complaint with the FTC if anything similar has happened to you. They know what they're doing. And here they are, collecting all the reviews for their clients, and not holding up to their end of the bargain. Awful business.

27 April 2026
Unprompted review
G2 logo

Reply from G2

Hi, Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: ​​https://support.g2.com/s/

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look