Excellent instructions and assistance to help pick the right sized unit. Good introductory pricing, as only need the unit short term. Access and security seem good, with plenty of trolleys to help m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Kingston team have made my storage needs to move home and business easy. They have been more than helpful in every way. From my first conversation on the phone with Bunce, to discussing my requi... See more
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A smooth and easy process, from enquiring to booking, the staff at Basingstoke were very informative and helpful. The only down side are the corners to get to the storage unit which are quite tight t... See more
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Very uncomplicated straight forward and transparent handling. Modern, dry well maintained storage premises and secure. Helpful and friendly staff. For long term renters… the rent increase after a the... See more
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Company details
- #20 of 29 best companies in Self storage facility
- #1 of 3 best companies in Corporate office
- #36 of 56 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
93 Park Lane, W1K 7TB, London, United Kingdom
- 0800 122 5220
- customerservices@accessstorage.com
- www.accessstorage.com
4.7
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Great Storage Facility
The staff are all very helpful and friendly and took extra care to make sure I understood the various procedures via the Company's App, which for a non-techy person was very much appreciated!
The storage facility is very clean and tidy and easy to access.
1 July 2026
Very accommodating
They were very helpful at short notice and being able to find a unit and then even on the day having to find a larger one
9 July 2026
Amazing price, great location, 0 complaints
Easy check in. Great price. Helpful team on site and all instructions very clear!
30 June 2026
Extremely efficient and friendly
Extremely efficient and friendly. Adam and the team were so helpful even when the boxes didn’t fit the space they sorted us out with a solution pronto. Highly recommended!
3 July 2026
Excellent Service
What can I say, access storage have been great when we were in a predicament with our elderly mothers house move, very kind knowledgeable staff and I’d particularly like to give a shout out to Karen who has been amazing, supportive and so kind and helpful. A big thank you Karen 🌟
29 June 2026
Good customer service,nice and tidy…
Good customer service,nice and tidy self storage.keep the good work
4 July 2026
Reply from Access Self Storage
Hi Masego,
Thank you for your kind feedback. We’re delighted to hear you found our customer service helpful and the facility clean and tidy.
We really appreciate your support and encouragement, we’ll be sure to keep up the good work!
from order to move-in it was a…
from order to move-in it was a professional and painless process
6 July 2026
Right from the start all members of…
Right from the start all members of staff were happy to help & went above and beyond to help make the right decision & was honest. Even down to moving in, helpful when showing me around and moving in. friendly and polite. Very happy with the service provided so far.
6 July 2026
Reply from Access Self Storage
Hi Leah,
Thank you for your wonderful feedback. We’re delighted to hear that from your very first interaction, the team was able to help you make the right decision and provide honest, supportive advice throughout.
It’s great to know the support continued on move-in day, with the team helping to show you around and get everything settled smoothly. We'll be sure to share your kind words with the team.
Thank you for choosing us, we’re thrilled to hear you’re happy with the service provided so far!
Access Hornsey N8
The facility staff gave me a fixed quote. However, as I was about to pay...the price jumped up. When I showed the staff the emailed quote from the previous day...I was told from 'That was a mistake'.
Having already booked a van, there was little I could do but agree to the contract. The facilty is a maze with low ceilings and narrow corridors. The very few rusty broken trollies are of little use and the staff not at all helpful. The faciity seemed hot and humid with intermittent lighting. The front doors were open all day, which raised security concerns with myself and the other people using it.
After I had given 14 days notice...I still received demands for the following month. Despite four follow up reminder calls..I am stiil awaiting some refund. Avoid this company. There is no policy. There are better facilities around.
1 May 2026
Unprompted review
Reply from Access Self Storage
Hi,
Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations.
Prior to moving in, our team spent time with you across several visits, showing different unit options and discussing sizes, pricing, and available discounts to help you find the most suitable solution. Unfortunately, there was some confusion caused by an automated quote not updating correctly when unit sizes were changed, but the correct pricing was explained before your agreement commenced.
We do recognise your comments regarding the trolleys and agree there's room for improvement. New replacement trolleys have already been ordered and will be arriving shortly.
In relation to your refund, we advised that refunds can take up to two weeks to reach customers' accounts. However, after you vacated on 29th June, the refund was processed and reached your account on 3rd July, well within the advised timeframe and has now been with you for several days.
We're pleased that our team was able to assist you throughout your tenancy and regret that your overall impression was not more positive. We appreciate your feedback and wish you all the best for the future.
Great staff, efficient service.
Super customer service here at the front desk, friendly and extremely helpful when we came in on the day with difficulties with how much space we had left in our unit. The staff efficiently solved the problem giving options of different unit changes and with good prices, all sorted easily that morning. Really recommend.
1 July 2026
Unprompted review
Reply from Access Self Storage
Hi Stella,
Thank you for your wonderful feedback. We’re delighted to hear the team was able to help when you needed a little extra space and that they quickly found a solution that worked for you.
It’s great to know you found the service friendly, efficient, and helpful, and that everything was sorted smoothly on the day. We truly appreciate your recommendation and kind words!
The process was seamless
The process was seamless! Lewis was very helpful in finding the right unit size for my needs and I’m very happy with the service and price.
4 July 2026
Unprompted review
Reply from Access Self Storage
Hi James,
Thank you for your great feedback. We’re delighted to hear the process was seamless and that Lewis was able to help you find the right unit for your needs.
It’s fantastic to know you’re happy with both the service and the price. We truly appreciate your support!
helpful staff,nice surroundings great…
helpful staff,nice surroundings great parking whats not to like OH the price is right to
4 July 2026
Reply from Access Self Storage
Hi Reggie,
Thank you for your fantastic feedback. We’re delighted to hear you found the team helpful, enjoyed the surroundings, and appreciated the convenient parking.
And we're especially pleased to hear you think the price is right too! We truly appreciate your support and kind words.
Istanbul time user
From the moment i stepped into the reception the staff were friendly and very helpful talking me thru what happens and how it all works....
I got all paperwork sorted in no time
Then when I made my first trip with alot of my stuff there they were on hand to help me through it all as im not very good with technology
I found the experience stress free
3 July 2026
Reply from Access Self Storage
Hi Denise,
Thank you for your lovely feedback. We’re delighted to hear that, as a first-time storage user, you found the process straightforward and stress-free.
It’s great to know the team took the time to explain everything clearly, helped you get set up quickly, and were on hand to support you during move-in. We understand that technology isn’t everyone’s favourite thing, so we’re especially pleased we could make things easy for you.
Thank you again for your kind words and support!
Really lovely and helpful service
Really lovely and helpful service. So friendly and provided a great service. We’ve found ourselves in a stressful situation and our minds have been put at ease with how straightforward and simple everything was made for us so thank you.
4 July 2026
Unprompted review
Reply from Access Self Storage
Hi Faith,
Thank you for your lovely feedback. We’re so pleased to hear the team was able to make things straightforward and put your mind at ease during what sounds like a stressful time.
Providing friendly, helpful service is exactly what we strive for, so it’s wonderful to know this was reflected in your experience. Thank you for choosing us, and we truly appreciate your kind words.
Really helpful and lovely staff
Really helpful and lovely staff, Marc went above and beyond to help me get set up and make changes on the day.
28 June 2026
Reply from Access Self Storage
Hi Clare,
Thank you for your wonderful feedback. We’re delighted to hear you found the team so helpful and welcoming, and that Marc went above and beyond to assist you and accommodate changes on the day.
We’ll be sure to pass on your kind words to him. Thank you for choosing us, we truly appreciate your support!
Reply from Access Self Storage
Hi T,
Thank you for your great feedback. We’re delighted to hear you found our team polite, friendly, and helpful, and that you were pleased with our competitive pricing and clean environment.
We truly appreciate your support and kind words!
Bought it for a month and the staff was…
Bought it for a month and the staff was very helpful and the price was fair
3 July 2026
Unprompted review
Reply from Access Self Storage
Hi Clara,
Thank you for your kind feedback. We’re really pleased to hear you found the team helpful and felt the pricing was fair.
We appreciate you choosing us and are glad we could make your storage experience a positive one!
Was a bit worried when saw a sign on…
Was a bit worried when saw a sign on the reception door saying back in 5 mins but didn’t wait long before sole worker came to help he was very friendly and put us at our ease
27 June 2026
Reply from Access Self Storage
Hi Mev,
Thank you for your feedback. We’re pleased to hear you didn’t have to wait long and that our team member was friendly and welcoming once they returned.
As a small team, there are occasionally times when staff need to briefly step away from the reception desk to assist customers elsewhere in the building, but we always aim to return as quickly as possible.
Thank you for your understanding, and we’re glad we could put you at ease and make your visit a positive one.
It all went smoothly except when I had…
It all went smoothly except when I had to call them and whoever I was speaking to was extremely rude, laughing at me and patronising.
2 July 2026
Reply from Access Self Storage
Hi Mev,
Thank you for your feedback. We’re pleased to hear you didn’t have to wait long and that our team member was friendly and welcoming once they returned.
As a small team, there are occasionally times when staff need to briefly step away from the reception desk to assist customers elsewhere in the building, but we always aim to return as quickly as possible.
Thank you for your understanding, and we’re glad we could put you at ease and make your visit a positive one.
Excellent service
We have used them before and the staff are always so helpful, giving us a generous discount being returning customers
26 June 2026
Reply from Access Self Storage
Hi Wyn,
Thank you for your lovely feedback and for choosing us again. We’re delighted to hear the team has consistently been helpful and that we could recognise your loyalty as a returning customer.
We truly appreciate your continued support and look forward to helping you again in the future!
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