Booked 24 hours city tourist bus tickets in Barcelona. It’s good in general as give ability to leave bus at any interesting to you bus stop. Walk around and sit down on next bus which coming each 10-1... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was able to compare a number of options. Prices stayed the same while I was making up my mind. When I finally made my chice, the booking process wa straightforward.
Company replied
Booking tickets is incredibly easy with this app. I love that I can set price alerts and get notified when fares drop, which helps me save money. There are often discounts available, and the rewards p... See more
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Junyan Chen has been a HUGE help for me this morning, listening patiently to my problem with a delayed flight and trying his best to get a reply from the airline. When the answer didn't arrive, they... See more
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Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
187k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very convenience
23 June 2026
Reply from Trip.com
Hi THEPNARIN PUCKSOMPORN,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Riley
Trip.com
flight booking is terrible
Cancelled a flight on me just as I was about to book it, saying no more flights at that price, then showed the flight I wanted as full when it turns out it wasn't -forcing me to book a non-refundable alternative flight. I won't be using the app to book flights in the future.
22 June 2026
Reply from Trip.com
Dear John Hartley,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Good deal comparing with others and very swift response and confirmed booking and no strangling as happened from others booking
Good deal comparing with others and very swift response and confirmed booking and no strangling as happened from others booking.
19 June 2026
Reply from Trip.com
Hi MOHAMED SABRY/WEDAD,
Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Morgan
Trip.com
Very nice app
I started to use trip.com since the last 3 months, the flights are normally cheaper here. Some hotels are different from other portals. Moreover I’m very satisfied with trip)
24 June 2026
Reply from Trip.com
Hi Mariia Brueva,
We appreciate you taking the time to offer your valuable feedback to Trip.com. It is our utmost priority to offer our customers the finest deals and offers available in the market, and we are delighted to know that you find them interesting and affordable.
Rest assured, we will persistently work towards enhancing our services and presenting even more competitive deals that cater to our customer's satisfaction.
Once again, thank you for choosing us, and have a great day.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi customer,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Elizabeth
Trip.com
Reply from Trip.com
Hi KIWHAN HAN,
We sincerely appreciate the time you've taken to share this amazing review. It brings us great joy to hear about your positive experience with our customer support team. We fully understand the importance of providing exceptional customer service, and we strive to deliver an unparalleled experience to all our customers. Your feedback motivates us to continue our dedication to providing the best services and going above and beyond in exceeding the expectations of our valued customers.
Thank you once again for choosing us, and we wish you a fantastic day filled with happiness and satisfaction.
Best regards,
Layla
Trip.com
Very goed choice!
24 June 2026
Reply from Trip.com
Hi HUYGHE/KANNIKA,
Thank you for the time to leave this lovely review. We are grateful that you shared your experience with our customer support. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customer's expectations. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day.
Best regards,
Riley
Trip.com
Perfect in everything
23 June 2026
Reply from Trip.com
Hi Waranya Champaree,
Thank you for your positive review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction drives us to continuously improve our services. Your ongoing support is greatly appreciated, and we are excited to have the opportunity to serve you on your future journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Evelyn
Trip.com
Reply from Trip.com
Hi ALLAN ORTELANO,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Avery
Trip.com
Excellent Service and Highly Recommended
I had an excellent experience! The process was smooth, fast, and hassle-free from start to finish. The team was professional, responsive, and very helpful in answering all my questions. Everything was delivered as promised and on time. I highly recommend their service to anyone looking for reliability and quality. Will definitely use them again
24 June 2026
Reply from Trip.com
Hi JOHN MICHAEL TADENA,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Layla
Trip.com
Difficult to pay with American or…
Difficult to pay with American or Mexican credit cards
22 June 2026
Reply from Trip.com
Dear J A Nieto,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
very very good
23 June 2026
Reply from Trip.com
Hi brandon bilugan,
We appreciate your kind feedback. It brings us joy to hear that you are pleased with our service. At Trip.com, we are committed to ensuring the best possible customer service experience, and your feedback is truly valuable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you again for choosing us.
Best regards,
Kaylee
Trip.com
Easy to use application and lots of…
Easy to use application and lots of travel information on the application
24 June 2026
Reply from Trip.com
Hi TEWASIRICHOKCHAI RATTAPONG,
Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Layla
Trip.com
Reply from Trip.com
Hi AL,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Layla
Trip.com
clear and easy
Procedures of flight booking is clear and easy. Can choose baggage addon and even travel insurance. It's convenient.
22 June 2026
Reply from Trip.com
Hi YIP,
Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future.
Best regards,
Natalie
Trip.com
Givencode is not accepted by airline
I still have no confirming email - close to 24 h later and the airline does not accept the code given by trip
23 June 2026
Reply from Trip.com
Dear CLAUDIA BEUKMANN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
Reply from Trip.com
Hi JACOB BARZSNELL,
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day.
At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs.
We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com.
Best regards,
Natalie
Trip.com
Xian amazing place to visit
Very interesting Trip with Xian city diferent places to visit, full of life, and The terracota warriors they are unique land mark very well preserverd and presented
20 June 2026
Reply from Trip.com
Hi cliente,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Emilia
Trip.com
Fast and convenient and easy to…
Fast and convenient and easy to navigate also Reliable. Even though I’m first time user
23 June 2026
Reply from Trip.com
Hi MA/CAT HAO,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Kaitlyn
Trip.com
Reply from Trip.com
Hi RICARDO,
Thank you for sharing your feedback with us. We appreciate the effort and time you took to write a review for us.
Please rest assured that we are fully committed to consistently providing our customers with captivating yet affordable offers found in the market. We encourage you to continue using our app/website, as there may be a deal that perfectly caters to your preferences.
Again, thank you for your valuable feedback, and we hope you have a wonderful day.
Best regards,
Kaitlyn
Trip.com
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