Topaz Detailing Reviews 63

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional workmanship, often noting a transformative effect on their vehicles. The service is frequently described as five-star, with many appreciating the friendly, knowledgeable, and helpful staff who keep them informed throughout the process. Reviewers also highlight the excellent quality of the detailing and cleaning products, recommending them for their effectiveness and superior finish. However, some customers also noted issues with product quality, specifically mentioning damaged decals that arrived crumpled or with hard seams, making them unusable. A few other people also felt that the quality of some items was not special, and there were instances of poorly fitted film or slashed lines on vehicle applications. Additionally, some reviewers experienced delays in product delivery, with one instance taking two months for an item to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the excellent... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the stunning finish and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fantastic and excellent,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our car coated in PPF, what a great experience. From start to finish Ben (in Bristol) looked after us, we were kept informed all the way. The car itself is fantastic, would 100% recomme... See more

Rated 5 out of 5 stars

Topaz Matte PPF has transformed the car, workmanship and finish is faultless. Ordered recommended Topaz cleaning products and after my first wash of the car today I can thoroughly recommend the Pre wa... See more

Rated 5 out of 5 stars

Wasn’t sure what to expect with my car being 12 years old, but wow, what a transformation. Car looks better than new, from initial enquiry to picking my car up they were so helpful. The quality is con... See more

Rated 5 out of 5 stars

Another 5 star service given to me on my Spyder RS by Topaz, North London. Full ppf and ceramic coating. The car looks absolutely stunning with exceptional workmanship, you cant see its been ppf'd. Ga... See more


Company details

  1. #49 of 55 best companies in Car service
  2. #17 of 17 best companies in Car Body Shop
  3. #9 of 10 best companies in Car Wash

Written by the company

Topaz Detailing is one of the world's premier Detailing, Paint Protection and Customisation Studios. We also offer our class-leading range of Car Care products, giving you the Topaz experience in the comfort of your own driveway or garage.


Contact info

4.2

Great

TrustScore 4 out of 5

63 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Service

The head guy was great very personable and polite. They did a great job and were spot on on time. They also look after us with price due to being ex defence. Definetely using these guys again.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Southampton team just fantastic.

The Southampton Team made my 4 year old Range Rover look brand new - I took it in to have existing PPF repaired (not done by them) but they really went to town to sort out even the smallest blemish. I've used them for PPF recently and the experience then was first rate to. Thanks to Chris and his team for their wonderful service.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb experience!

The gentleman dealing with my query was extremely efficient. He listened carefully, checked his understanding and offered resolution beyond my expectation. No hard sell, just giving useful information to help me. The best customer experience I have had in years. Thank you!!

8 May 2026
Rated 1 out of 5 stars

VERY poor!

VERY poor!
I had my Spyder RS PPF'd with Topaz Leeds and there were slashed lines in the wing mirrors and poorly fitted PPF in wheel arches.
I spoke with Swara (who clearly felt she was far too important to be dealing with me (and who took DAYS to get back to me)) who eventually suggested I take my vehicle on a TWO hour drive to allow them to rectify THEIR mistakes.
This, was after I had paid OVER SIX THOUSAND POUNDS for PPD and ceramic coating.
Kings new clothes me thinks along with a shocking attitude towards their customers.
AVOID at ALL cost if you love your vehicle!!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Good quality.

Been ordering many times the products from topaz, specifically glass cleaner for our cars ,very pleased with product.
Bit pricey ,fast delivery, good customer service.

8 April 2026
Rated 1 out of 5 stars

Topaz Bristol and Emilio were my…

Topaz Bristol and Emilio were my contacts.

Emilie failed to act as promised, he failed to quote price and date as agreed.

I found Emilio and Topaz transparently unprofessional, rude and arrogant.

My car is a 992.1 S/T so it was not a case of elitism which I have heard they are guilty of too.

Stay away and don’t let them let you down too.

8 April 2026
Unprompted review
Rated 3 out of 5 stars

Good morning Good product, but the color is wrong.

Good morning, I am very dissatisfied with the product I received. I ordered the Heritage finish in matte gray and received it in silver. I just installed it today and it's not what I ordered. I hope you will correct this error and send me the decal in matte gray (NARDO GREY OEM SATIN), as you can see the silver 911 (which looks white) looks awful on my matte gray car.

I want to mention that I have 250,000 followers on social media from business owners and car brands, and I know they will rectify this error by sending me the Heritage 911 sticker in the color I ordered, free of charge and without the exorbitant customs fees that DHL charged me.

Sincerely, José Bartomeu

18 March 2026
Rated 5 out of 5 stars

Recommended ... first-class customer service !

So very difficult to select a preferred vehicle detailer but Emilio at Topaz Detailing, Bristol, was incredibly helpful and reassuring, providing first-class customer service throughout. Their Level 2 detailing and ceramic coating carried out by Nicola returned my Mercedes-AMG C43 to almost new condition.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Topaz Matte PPF has transformed the…

Topaz Matte PPF has transformed the car, workmanship and finish is faultless. Ordered recommended Topaz cleaning products and after my first wash of the car today I can thoroughly recommend the Pre wash, snow foam, shampoo + and Hydro lite. All greatly enhanced the “touchless” bodywork techniques to achieve a superb finish.

13 February 2026

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