Ordering on the website was confusing and ended up buying two units when I only wanted one. I immediately sent an email to their support and explained what happened and that I wanted a refund for one... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a product, didn't come with the user guide referred to in their advertisement of the product nor could they provide one. The company quickly returned our money in full and advised us to keep... See more
Company replied
Emailed them to inform them that even though the tracking service stated my package was delivered, it was not received. It must have been delivered to the wrong address. They responded the next day an... See more
Company replied
The customer service was great at responding to me. I ordered a product but when it arrived, it wasn't what I thought I ordered so the company refunded my price. It did take a month to get the pro... See more
Company replied
Company details
Written by the company
Founded in 2011, Sakerplus is dedicated to bringing innovative, cool, and fun gadgets to every household. Our mission is to provide professional and user-friendly tools at affordable prices, making home improvement accessible for both professionals and DIY enthusiasts. With a global reach and a passionate team, we strive to offer the latest and most exciting products. At Sakerplus, we believe the best things in life don't have to cost a fortune, ensuring every family can enjoy convenience and joy with our tools.
Contact info
1315 N Blue Gum St, 92806, Anaheim, United States
- (630) 733-1110
- cs@sakerplus.com
- sakerplus.com
4.1
Great
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredible customer service
I ordered the item for my husband for Father’s Day. Sadly, he passed away on June 12.
I contacted your company via customer service. I received an immediate response telling me the order was cancelled due to the issue.
I so appreciate the way it was handled so quickly and without lots of questions, or refusing to help me out. The agent is very helpful and kind. Thank you again.
15 June 2026
Unprompted review
The Dog Steps didn't fit the truck door.
The order I placed with the company came quickly. My husband complained of back pain while picking up our dogs to get them in the truck. I hoped these pet steps would take care of the problem. Unfortunately, we couldn't get the door to open wide enough to be able to use the pet steps. I asked for a refund. Kaus from customer support replied promptly, and we were refunded.
17 June 2026
Unprompted review
Reply from Sakerplus
Dear Terri,
Thank you very much for taking the time to share your experience with us.
We’re glad to hear that your order arrived quickly, and we’re sorry that the pet steps were not suitable for your vehicle setup. We understand how important it is to find a practical solution for your pet’s comfort and your husband’s needs.
We appreciate your understanding, and we’re pleased that Kaus from our customer support team was able to respond promptly and process your refund without delay.
Your feedback is very valuable to us, and we hope we can better meet your expectations in the future.
Best regards,
Sakerplus
Sakerplus
Do not order from sakerplus for dishrack , there is another company fixing the refunds , shouldnt be happening . These pieces of shit i wish them the worst karma ever. Dogs.
24 June 2026
Unprompted review
Reply from Sakerplus
Dear Daimien,
We sincerely apologize for the frustration and inconvenience this situation has caused you.
We would like to confirm that your refund has already been processed. The refund is currently being handled by your payment provider, and it is expected to arrive in your account within 3–5 business days, depending on your bank’s processing time.
We kindly ask for your patience during this final stage of the process. If the refund does not appear after this timeframe, please contact us again and we will assist you promptly.
We will also use the email address zqqcelia@gmail.com to contact you again regarding this case.
Thank you for your understanding and patience.
Saker Support Team
The response from the customer service…Customer sevice review.
The response from the customer service agent was professional and timely.
21 June 2026
Unprompted review
Reply from Sakerplus
Dear Kyriakis,
Thank you very much for your kind feedback.
We’re glad to hear that you were satisfied with the professionalism and timeliness of our customer service team. Providing prompt and helpful support is very important to us, and your words are truly appreciated.
If you need any further assistance in the future, please don’t hesitate to reach out. We are always here to help.
Best regards,
Sakerplus
I bought a product from them and it…
I bought a product from them and it didn’t work. I wrote them that it didn’t work they gave me my money back no questions asked. I was taken aback because you don’t see that kind of customer service much anymore.
23 June 2026
Unprompted review
Reply from Sakerplus
Dear Thelma,
Thank you very much for taking the time to share your experience with us.
We are truly sorry to hear that the product did not work as expected, but we are very glad that our team was able to resolve the issue quickly and provide you with a refund without any inconvenience.
Your kind words about our customer service mean a lot to us. We always strive to handle any issues fairly, efficiently, and with care, so it’s very encouraging to know that this was reflected in your experience.
We appreciate your understanding and your support, and we hope to have the opportunity to serve you again in the future.
Best regards,
Sakerplus
The service was outstanding. Very impressed.
I ordered an attractive product that did not work correctly upon delivery. That can happen given the millions of items that are shipped each day. I sent an email outlining the problems and soon received a reply offering an instant refund. There was no hassle. The service was outstanding. Very impressed.
17 June 2026
Unprompted review
Reply from Sakerplus
Dear Roger,
Thank you for taking the time to share your experience with us.
While we regret that the product did not function as expected upon arrival, we are pleased to hear that our team was able to respond promptly and resolve the issue to your satisfaction. We strive to make every customer interaction as smooth and hassle-free as possible, and it is rewarding to know that our efforts left a positive impression.
Your kind words regarding our service are greatly appreciated and will be shared with the team. Thank you for your understanding and support.
Best regards,
Sakerplus
I contacted SakerPlus right away…
I contacted SakerPlus right away requesting a refund and they responded immediately. I received a refund minus a small handling charge. Only about $1.50.
19 June 2026
Unprompted review
Reply from Sakerplus
Dear Marc,
Thank you for taking the time to share your experience.
We are pleased to hear that our team responded promptly to your refund request and that the process was handled quickly and efficiently. Providing timely customer support and resolving concerns in a fair manner are important to us.
We appreciate your feedback and thank you for giving us the opportunity to assist you. Should you need any further help in the future, please do not hesitate to contact us.
Best regards,
Sakerplus
Great customer service and addressed…
Great customer service and addressed all my concerns and questions in a timely manner. I will be ordering again!
17 June 2026
Unprompted review
Reply from Sakerplus
Dear Matilda,
Thank you for your wonderful feedback.
We are delighted to hear that our team was able to address all of your concerns and questions in a timely manner. Providing responsive and reliable customer service is a top priority for us, and it is always rewarding to know that our efforts have met our customers' expectations.
We truly appreciate your support and are especially pleased to hear that you plan to order from us again. Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
Sakerplus
wonderful customer service
15 June 2026
Unprompted review
Reply from Sakerplus
Dear Alicja,
Thank you for your kind feedback. We are delighted to hear that you were pleased with our customer service.
Providing professional and responsive support is very important to us, and it is always rewarding to know that our efforts have made a positive difference. Your comments are greatly appreciated and will be shared with our team.
Thank you again for taking the time to share your experience. We value your support and look forward to assisting you in the future.
Best regards,
Sakerplus
Great level of support.
22 June 2026
Unprompted review
Reply from Sakerplus
Dear customer,
Thank you very much for your positive feedback.
We are delighted to hear that you were satisfied with the level of support provided. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering excellent service.
Please do not hesitate to contact us if you need any further assistance.
Best regards,
Sakerplus
I purchased the item and only received half of it
I purchased the item and wait it quite some time to receive it. Problem is I only received the plug-in part of the item and I reported it to a customer service and they wouldn’t do anything about it. I would not recommend this outfit for anything! No Customer Service whatsoever in my opinion!!!
20 June 2026
Unprompted review
Reply from Sakerplus
Dear Wayne,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order.
We are very sorry to hear that you only received part of your item and that your concerns were not properly resolved when you contacted customer service.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Thank you for your patience while we sort this out.
Best regards,
Sakerplus
Return of Air Conditioner
It took awhile but Kaus was awesome when I wanted to return the air conditioner I had ordered.
21 June 2026
Unprompted review
Reply from Sakerplus
Dear Gardiner,
Thank you for taking the time to share your experience with us.
We’re glad to hear that Kaus was able to assist you with your return and that you were satisfied with the support provided. We also appreciate your patience during the process, as we understand that timing is important.
Your feedback is truly appreciated, and we’re always here to help whenever you need assistance in the future.
Best regards,
Sakerplus
The customer service was great
The customer service was great! When I contacted them to discuss the issue they responded very fast and were more than willing to make sure that I was satisfied! I recommend them and there products! You will be very pleased with them!
Sparkle
8 June 2026
Unprompted review
Reply from Sakerplus
Dear Sparkle,
Thank you for taking the time to share your experience with us.
We’re very pleased to hear that our customer service team responded quickly and was able to assist you effectively. Ensuring customer satisfaction is always our top priority, and it’s great to know that you had a positive experience with both our support and our products.
We truly appreciate your recommendation and your kind words.
If you ever need any further assistance, please don’t hesitate to reach out.
Best regards,
Sakerplus
I had a problem with the device…
I had a problem with the device charging and customer service refunded my money.
12 June 2026
Unprompted review
Reply from Sakerplus
Dear Fred,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that you encountered an issue with the device charging, but we’re glad our customer service team was able to resolve the matter for you with a refund. We always aim to handle any problems quickly and fairly to ensure a positive experience for our customers.
Your feedback is greatly appreciated, and we’re here if you need any further assistance in the future.
Best regards,
Sakerplus
I accidentally ordered 2 of an item
I accidentally ordered 2 of an item. They refunded the second item and didn’t ask for me to send it back. This is amazing customer service
17 June 2026
Unprompted review
Reply from Sakerplus
Dear Chris,
Thank you for taking the time to share your experience with us.
We’re glad to hear that the issue with your duplicate order was resolved quickly and that the refund process was handled smoothly for you. We always aim to make things as simple and hassle-free as possible for our customers whenever an issue arises.
Your kind words are truly appreciated, and we’re happy we could provide you with a positive experience.
If you need any further assistance in the future, please don’t hesitate to reach out.
Best regards,
Sakerplus
Even though the motor didn’t run the…
Even though the motor didn’t run the resolution was smooth and not difficult.
Always highly saturated with saker service
Thank you
B
17 June 2026
Unprompted review
Reply from Sakerplus
Dear Beth,
Thank you very much for taking the time to share your feedback with us.
We are sorry to hear that the motor did not function as expected, but we are pleased that the resolution process was smooth and that you were satisfied with our service. Your comments are very important to us and help us continuously improve both our products and customer experience.
We truly appreciate your support and trust in Sakerplus. If you need any further assistance in the future, please do not hesitate to contact us.
Best regards,
Sakerplus
Great communication!!!
16 June 2026
Unprompted review
Reply from Sakerplus
Dear Bill,
Thank you very much for your kind words. We are delighted to hear that you were satisfied with our communication.
Your feedback is greatly appreciated and encourages our team to continue providing clear and supportive service.
If you need any further assistance in the future, please feel free to contact us at any time.
Best regards,
Sakerplus
There was an error in my order but I…
There was an error on my order process ( probably my error)but I reached out to them in an email and Kaus got back to me right away and settled the situation very quickly and to my satisfaction I would recommend them
11 June 2026
Unprompted review
Reply from Sakerplus
Dear customer,
Thank you very much for taking the time to share your experience!
We’re glad to hear that Kaus was able to respond quickly and help resolve the issue to your satisfaction. Mistakes can happen during an order process, and we’re always happy to step in and make things right as smoothly as possible.
We truly appreciate your recommendation and your trust in us. If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help.
Best regards,
Sakerplus
Timely response
Timely response, courteous communication, and follow up
15 June 2026
Unprompted review
Reply from Sakerplus
Dear Donna,
Thank you very much for your kind feedback!
We’re glad to hear that you were satisfied with our timely response, courteous communication, and follow-up. Providing a smooth and supportive experience for our customers is always our priority, and your comments are greatly appreciated by our team.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always happy to help!
Best regards,
Sakerplus
Quick to help and very satisfactory
The customer service for this company provided assistance quickly and to my satisfaction. It was easy through a quick email.
15 June 2026
Unprompted review
Reply from Sakerplus
Dear Mo,
Thank you very much for your thoughtful review!
We’re delighted to hear that you were satisfied with the quick and easy email support you received from our customer service team. Providing fast and effective assistance is always our goal, and your feedback is truly appreciated.
If you need any further help in the future, please feel free to reach out anytime. We’re always here to assist you!
Best regards,
Sakerplus
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