Remus Reviews 

The door to our communal bin room was reported as damaged 3 weeks ago and only this week has someone been sent to fix it- all they did was add a panel of wood at the bottom- how has this taken 3 weeks?!

As a result of the delay also , we now have a pest problem with rats and mice.

Very poor from Remus-they never reply to emails and no clarification when pest control are attending.

I still don’t understand what we pay them for!

If you're buying a property and Remus are the management company don't bother, find somewhere else.

Lived at a family owned property in Uxbridge from December 2023 to October 2025. I was lied to repeatedly by Claudiu who was responsible for the flats in the area.
First issue came after a few month when then noise from the people upstairs was getting loader due to them having wooden flooring. I sent several recordings to Claudiu who told me that he would send them to the owner of the above flat to see if we could get it resolved. I was told the owner couldn't hear anything in the recordings, so nothing was done. Several month later I met the the owner of the flat, who was renting it out, and they said they had never received any calls or emails from Remus/Claudiu with regards to this matter but was happy to remove the flooring. Within 3 weeks to owner had ripped up the wooden flooring and installed carpet. This was about 5 months after contacting Remus initially.

The next issue arose in May 2025 when out of nowhere there was a vibration coming from somewhere within the block that was literally shaking me in my bed. This went on for hours on end. I had to leave and stay with family for 6 weeks but the issue persisted until I left in October 2025. Claudiu again lied about coming to the block for an inspection on 2 occasions, reason I know is because every time he came for various visits he would sign in but the two dates he had given the was no sign in from on records, which I have a copy of. During this time contractors were in doing repair works and I had one of them come in to see if they could feel the vibrations as well as my neighbour below me and they both could feel it but this was totally ignored when I told Claudiu. A month before I was due to leave I found out that upstairs had bought a portable AC unit that was causing the vibrations.

There was no fire alarms in my block because I was told that someone had complained about them beeping constantly, so instead replacing the batteries them removed them altogether.

Back in April 2025 I did a review regarding new manager which gave me hope now gone my experience of remus managment beggers belief contacted fexco who remus are part of passed back to remus so I've since looked up both there websites what they claim and promote on there websites is complete opposite of the service you get and I mean complete all i can do now is say to anyone thinking of buying or renting a property associated with these companies walk away regardless of what owners or landlords say life is hard enough without dealing with the levels of incompetence that you will experience with this lot

Appalling property management. It took Remus over a year to resolve an issue caused by brambles on land they manage, which led to my fence collapsing. Despite repeated emails, formal complaints and clear evidence, communication was consistently awful. Emails were ignored for months, complaint deadlines were missed, contractors turned up without notice, and I was repeatedly given contradictory information. They even applied late payment charges and threatened debt collection while an active complaint was ongoing.

More broadly, the standard of estate maintenance is poor. Our service charge seems to go up every year for what feels like no clear reason, despite the estate being badly maintained. The playground is unsafe, posts have fallen down around the estate, and general upkeep is poor.

The most frustrating part is that if you live on a new-build estate managed by Remus, you are basically stuck with them, and they seem to know there is very little residents can do. Although they eventually repaired the fence, the entire process was exhausting and badly handled. I would not recommend.

Shocking service and terrible customer support. Every issue raised by residents in our apartment building has been met with hostility rather than a willingness to help. Trying to have a conversation is frustrating, as you're constantly interrupted before you can fully explain the problem. Instead of taking concerns seriously and working towards a resolution, the attitude has been dismissive and unprofessional.
Based on our experience, I would not recommend their services.

Polite, friendly and professional. Responds to questions and actions requests.
Management of Open Spaces .

The Property Manager for the Remus managed waterfront development in Barry has been very helpful, responsive and taken prompt action where needed.

Absolutely shocking service from Remus Management.

Our annual service charges have doubled over the last four years, yet there have been no site visits in the past 12 months. We have also had several Property Managers during that time, and the current one is arrogant, dismissive, and appears far more concerned with representing the developer, Croudace, than acting in the interests of residents.

Croudace is planning a second phase of the development and has therefore not handed over ownership of the road. As a result, residents have little or no influence over decisions affecting the estate, despite being expected to pay the associated costs.

I withheld a small portion of my service charge payment while waiting for responses to ongoing issues that had been repeatedly ignored. Remus then added a £65 late payment fee, despite holding approximately £90 of management fee overcharges from the previous two years that have yet to be properly addressed.

The lack of communication, accountability, and customer service has been extremely disappointing. Based on my experience, Remus has consistently failed to represent residents’ interests and has provided a very poor standard of service.

The reviews here speak for themselves.
Remus has failed in its obligation to respond to a formal complaint within its own published complaints timescale. Even now, there has been no meaningful response and no confidence that the concerns raised are being taken seriously.
Communication is poor, accountability is lacking, and there appears to be little interest in resolving issues once they have been raised. What is particularly frustrating is that residents continue to pay management fees year after.
The financial cost is one thing, but the ongoing effort, frustration and stress of constantly having to pursue matters that should be dealt with as part of routine estate management takes its toll. Residents should not have to fight for basic standards to be met. Believe me when I say no homeowner wants to have to spend their time complaining, it’s soul destroying but when we are living with this we have no choice.
As a RICS-regulated managing agent and member of The Property Ombudsman scheme, I expected a far higher standard of service. Unfortunately, Remus has fallen well short of those expectations. Please do better.

​This management company feels like a total money grab. We are paying them year after year for absolutely nothing, and to top it off, they’ve just increased their rates claiming they are "taking on responsibilities sooner than expected."

​Honestly, what do they actually do? I’ve never seen them on our estate once. Residents are literally out there cutting the grass themselves! They claim the playground takes up a huge chunk of the budget, which is a joke considering there’s hardly anything even there.

​The entrance to the estate is becoming a total eyesore—the verges still haven’t been grassed and the block paving is full of weeds. The worst part is we’re trapped into paying this scam because it’s tied into buying a new build. The council looks after the rest of the village, but our estate is just left to rot while this company takes our money. If anyone has any insight into how to challenge them, please let me know!

UPDATE
​This company just gets better, "Costs have exceeded the budgeted amounts"—what a shocking surprise! Let's definitely give you more money just because you can't budget properly. "Sorry guys, we've messed up, please dig deep into your pockets and hand over more of your hard-earned money."

My recent experience and ongoing issue has been a shining light for Remus. I'm a director of an RMC and have had many issues with communication with the multiple site managers over the years, whilst that is still an issue Alyx Chapple has been an absolute godsend. responsive and proactive Alyx is helping me deal with a very challenging issue with Persimmon and has restored my faith in the firm almost completely.

Are the CEO man enough to make contact? Fexco say they deal with your issues. Come on man up with the evidence we have or we will go to Wales online

A very prompt response. A telephone call quickly received after expressing my concerns about a particular matter via Customer Services. The member of staff involved (Anthony Eyles) was very pleasant, knowledgable and sympathetic. A resolution was quickly agreed and a timescale for this to happen. Very satisfied. So often people hide behind a Customer Services Team and it is Customer Services that then have to take the flak. This made a refreshing change. Some people at Remus have not been so helpful in the past.

I have dealt with Sophie Eldred over the last couple of years on several matters relating to our complex
She has always been helpful and positive in her attitude and I enjoy working with her as I know she will always do her best to sort any problems out

Dreadful company. Retaining money which has been overpaid despite many requests for refund (following previous experience when late payment fees charged despite not invoicing or making contact) can only be described as theft. Poor communication.

I spoke to Sophie from the Communications Team.
She was very courteous, friendly, patient and extremely helpful.
This is arguably the best customer experience I have had in years.

Thank you Sophie!! 😊👍

I wanted to say a massive thank you to Megan who was super helpful! The information required was provided quickly to enable the progression of the house sale to be finalized.

If I could give 0 stars I would.

As you can see from the outrageous amount of 1 star reviews. This organisation are absolutely corrupt. I have started legal proceedings against them after months of ignored emails, calls and complaints.

They increase service charge for things they literally don’t do. Gardening fees? Owned my home a year, never had a gardener in. Lifts always broken but charging 70k for lift repairs? Please. When I bought this place 10 months ago service charge was advertised as 2.6k, my bill yesterday was 3.7K. Make sense of THAT.

Apparent 10% insurance increase despite insurance premiums being the lowest they’ve been in nearly a decade due to being In a soft market. They think you are stupid and will go away if they ignore you enough. DONT.

Hound them every day if you have to. Legal action has been the only way to get a simple email response from them. Turns out they don’t like it when people push back on being treated horrifically.

If you live in a building with lots of home owners, get together, form a plan and don’t back down.

This company needs SHUT DOWN. Absolutely corrupt. Ruining people financially for what appears to be fun for them.

Incompetent or strategic decision to provide low quality service? Consistently failed to solve building issues over 2 yr period, accounting dept failed to provide accounts on time, proof of costs or return closing balance after contract cancelled and apparently (hearsay) a contractor stopped providing services after 30k invoices unpaid by Remus. DO NOT USE THIS COMPANY FOR YOUR BLOCK MANAGEMENT.
After posting this review, the Customer Experience dept, who have failed to follow their own 3 step Complaints procedure responses, now ask me to contact them!?!

Without doubt Remus are the most unprofessional and incompetent managing agent I have ever had the misfortune to deal with. They have never kept their word, find excuses not to do things, do not provide any documentation when requested and do not provide evidence for amounts charged. Truly awful.

Reply from Remus

"Hi there,

Thank you for taking the time to share your feedback.

I’m very sorry to hear about your experience and the concerns you’ve raised regarding communication, documentation, and service delivery.

This is not the standard of service we aim to provide, and we take feedback like this seriously.

We would really welcome the opportunity to look into these matters in more detail.

Please could you contact us directly at XXXXXXXXXXXX, providing your details so we can investigate this as a priority and work towards resolving your concerns.

Thank you again for bringing this to our attention.

Kind regards,
Customer Experience Team
Fexco Property Services"

Reply to Remus
Thank you for your reply. If only I believed that it was sincere or that you would take any action. The issues have been ongoing for nigh on 2 years, during which you have done nothing at all and made no effort whatsoever to resolve the issues. These are issues that you are fully aware of. Frankly, you do not deserve to be in business.