Rarewaves Reviews 

14,241
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection and competitive pricing, often finding items that are hard to locate elsewhere at unbeatable costs. Many people highlight the exceptional customer service, noting prompt and helpful responses that lead to satisfactory resolutions for any issues. However, some customers also noted that delivery times can be slow, with some orders lacking tracking information or arriving damaged due to poor packaging. A few other people also felt that orders were sometimes split into multiple shipments, causing confusion and delays.

What people talk about most

Product

Customers had positive experiences with product, often praising the wide selection, competitive prices, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the unbeatable and competitive... See more

Order

Users describe ambiguous interactions with order experiences, with many reviewers consistently receiving... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves are an excellent company who stock a good range at usually, unbeatable prices. Fortunately they also have an excellent Customer Service Dept as the big let down is their appalling postal se... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service. Unbelievably I had problems with 2 tarot decks I had ordered. The first never arrived, and the second had a duplicate card and so was missing another! The lovely Afrodi... See more

Company replied

Rated 5 out of 5 stars

The items were shipped separately so they did not come at the same time but everything came and was undamaged upon arrival. I am really glad to be able to shop at Rarewaves and find rare DVDs/Blu-rays... See more

Company replied

Rated 5 out of 5 stars

I have had delivery problems before and to avoid any drawn out issues, the moment I receive an order which is not complete I email Rarewaves to notify them of the missing items. In those instances... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #41 of 46 best companies in Book shop
  3. #13 of 18 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #55 of 61 best companies in Music shop
  6. #22 of 26 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(14,241)

3,850 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've ordered from Rarewaves about 10…

I've ordered from Rarewaves about 10 times now. Delivery to Australia typically takes 2-3 weeks, but that's OK. Prices are always good. Packaging is excellent (no cracked CD cases so far). Will continue to use them.

11 June 2026
Rated 5 out of 5 stars

Easy to order

Easy to order, items arrived well packaged. When delivery is by Royal Mail, multiple items arrive throughout the week even though they were dispatched together. Not Rarewaves fault at all, but a bit of patience might be needed.

10 June 2026
Rated 5 out of 5 stars

Great Shipping and prices

Shipping is for great price.(price of shipping was same like just delivery from my country or neighbor countries to home, even though this was ordered from more far away).Great prices of blu ray movies and lots of sales .I am really happy . today i got my first thing from this site and already i ordered another one :)

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Be careful ordering from this company - Package Didn't Arrive

Be careful ordering from this company. I ordered something over a month ago and it hasn't arrived despite being told I would receive it 15 business days from the date it was shipped. Well, that shipped date sailed weeks ago without receipt of the item. The company uses basic ground postal service for international packages. They have indicated that a replacement item will be sent but, to date, I have not received that either and I am not holding my breath. I could have bought this for a slightly higher price on Amazon with a free shipping option and I would have had the package delivered to my door weeks ago. I appreciate the apology and replacement (assuming I ever do receive it), but it took 4 email exchanges to get to the point where an apology and replacement were offered. :(

10 June 2026
Rated 1 out of 5 stars

Ordered a CD which didn’t arrive after…

Ordered a CD which didn’t arrive after 2 weeks, emailed customer services who said they’d organised a replacement which also never showed up. I’ve used Rarewaves a lot in the past and it’s never been the quickest but now I am fed up and would avoid using them again.

10 June 2026
Rated 1 out of 5 stars

Super slow delivery and none delivery of multi-order

I ordered a total of 9 movies and a box set of 5 movies of a movie saga.

I have so far received only 8 movies all coming in multiple deliveries. I have yet to receive the single movie and the box set of 5 movies. Tracking is awful and had to request the info as they do not give you the tracking.

I won’t ever buy from here again and if I don’t receive my other movies I will claim on PayPal. Customer service is fast at responding but no good in delivering items all at once. £160 on movies and I’m down over £60 with box set and single movie. 28th June i made the order and still waiting on items. Inpost left parcel of 2 x movies behind my wheelie bin that could have been posted through the letterbox.
I just can’t see the box set and other movie arriving.

28 June 2026
Unprompted review
Rated 4 out of 5 stars

Very wide choice of well-priced products

Had items in stock that I was unable to find elsewhere. Prices were very competitive. Delivery charges overseas (France) were reasonable and included customs charges. However, delivery took some time with no tracking information available. Excellent, very responsive, customer service.

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Mostly good

The prices are great, the customer service is great, only the lengthy delivery times are letting you down.

12 June 2026
Rated 4 out of 5 stars

Great company

Great company. Excellent prices and the potentially delicate item was packaged with real care. Would recommend.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent as always

Excellent as always. The best physical media supplier in the UK and my go to source for 4k blu rays.

Speedy delivery as well😀

9 July 2026
Unprompted review

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