Grove Shop Reviews 

1,468
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, noting that items arrive promptly and are well-packaged. Many also highlight the excellent quality of the products and the competitive pricing, making them ideal for various projects. The company's service is frequently described as outstanding, with staff being helpful, communicative, and proactive in managing orders. Some people were dissatisfied with issues related to backordered items, though the company generally offered choices and communicated expected delivery times. A few other people also felt that the free postage threshold was too high and that a specific paint match was not accurately provided.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality, often describing items as excellent... See more

Order

Reviewers mention positive feedback about their orders, highlighting the ease of the ordering process and the... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Price

Clients share positive opinions on price, consistently finding items to be reasonably priced and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After ordering, we very quickly received an email explaining that it was on back order. We were told we could cancel the order if wanted, but we were given a new delivery date which was fine. The item... See more

Company replied

Rated 5 out of 5 stars

Fast turnaround of my order for cans of colour matching car paint and other items. Very efficient. Many thanks. As a point of interest Royal Mail Parcel Force who are normally very good delivering on... See more

Company replied

Rated 5 out of 5 stars

When somebody at Grove noticed that I had ordered 3 similar items but one was of a larger (more expensive) size, they phoned to ask if I had really wanted to order the smaller size for all 3. They swa... See more

Company replied

Rated 5 out of 5 stars

The website is really easy to navigate and delivery is super quick. I tried them out because our regular supplier couldn't offer a particular product and I now only deal with Grove. They supply a grea... See more

Company replied


Company details

  1. #4 of 48 best companies in Paint shop
  2. #1 of 4 best companies in Abrasives supplier
  3. #1 of 15 best companies in Automotive Repair Equipment Wholesaler
  4. #7 of 34 best companies in Car Equipment Accessories Store
  5. #12 of 62 best companies in Vehicle Repair

About Grove Shop

Written by the company

The official Grove Group online shop.
Supplying the trade and public with real trade prices and no minimum order value.
Over 100 years supplying the UK automotive, finishing and refinishing trades with abrasives, tools, paint, protective gear and test equipment.
Dozens of major brands stocked for immediate dispatch, including:
 
  • Sika
  • Mirka
  • Meguiar's
  • Festool
  • Concept
  • 3M
  • Indasa
  • Upol
  • Farecla
  • J-Tape
 
We have over 10,000 products in stock including:
 
  • Valeting
  • Adhesives
  • Aerosols
  • Abrasives
  • Paint Mixes
  • Sealants
  • Tapes
  • PPE
  • Tools
  • Fillers
 
So next time you need something for your car, caravan, motorhome or boat, remember us at Grove Shop.
We also offer a click and collect service from our store in Burgess Hill if you need something urgently. Click for directions.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,468)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely good company to deal with.

Price for the protection tape was the cheapest I could find on google and delivery was incredibly fast.

2 July 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the wonderful review, Bruce! Your satisfaction is our priority, so we're pleased to know our services exceeded your expectations.

Thanks for choosing us.😊

Rated 5 out of 5 stars

Quick and user friendly from start to…

Quick and user friendly from start to finish, will definitely use Grove again.

23 June 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the wonderful review, Anthony! We're glad your shopping experience was seamless. That is exactly what we aim for! Thank you for choosing us and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Very fast service with great…

Very fast service with great communication
The product purchased is excellent 👍

22 June 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the fantastic review, Mark! Your review put a smile on our faces 😊. Customer satisfaction is our priority, so it's great to see that our efforts are appreciated!

Thanks for choosing us!

Rated 5 out of 5 stars

Happy customer

All good. Very helpful after missing parcel had been sent back to them, was located and resent to us

23 June 2026
Grove Shop logo

Reply from Grove Shop

Hi, thank you for taking the time to share your wonderful feedback.

We're pleased to know the issues with your parcel were resolved, and you have received your package. If you ever need anything else in the future, feel free to reach out to us.

Thank you for choosing us! 😊

Rated 5 out of 5 stars

Great customer service

Great customer service. Very considerate. Thanks

17 June 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the wonderful feedback! We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

The sales person who dealt with our…

The sales person who dealt with our enquiry / order was understanding and helpful at all times. Delivery was fast, efficient and on time.

17 June 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the fantastic review. Customer satisfaction is our priority, so we're pleased we could help you with your enquiry and got your items delivered promptly.

If you ever need help with anything else, feel free to reach out!

Thank you for your support!

Rated 5 out of 5 stars

Excellent service

Excellent service, updated communications and very fast delivery.

17 June 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for the 5-star review! We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Great company

Very easy to order on the website and arrived the next day.

8 June 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the fantastic review! Our goal is to give our customers a seamless shopping experience from start to finish, so we're pleased to know this was exactly your experience.

Thanks for choosing us, and we hope to serve you again soon!

Rated 5 out of 5 stars

Great service

2 June 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for sharing your feedback, Stephen. We appreciate it and look forward to serving you again soon

Rated 5 out of 5 stars

Excellent service

First class service from initial inquiry to receiving the order.

1 June 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for the fantastic review, Mark! We're thrilled to know you loved your experience with us. If you ever need anything else, do not hesitate to contact us.

Thanks for choosing us!

Rated 5 out of 5 stars

Supplied as ordered, good quality

Supplied as ordered, a very good product, and colour match, especially as the vehicle is 30 years old.

7 May 2026
Grove Shop logo

Reply from Grove Shop

Thank you for taking the time to share this amazing feedback, David. We're glad we could help you get the perfect colour match for your vehicle. If you need anything else in the future, do not hesitate to reach out.

We appreciate your support and hope to serve you again soon! 😊

Rated 5 out of 5 stars

Good quality product and repeat order

Good quality product and repeat purchase, same great service and excellent packaging. Will happily buy again.

26 May 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the wonderful review, Paul! We appreciate your continuous patronage and support!

We look forward to serving you again soon.

Rated 5 out of 5 stars

Great team

Great team, quick response to any query, prompt delivery, great company to do business with

20 May 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for the amazing feedback, Jen! Your satisfaction is our priority, so we're delighted to hear you loved your experience shopping with us.

Thanks for choosing us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

good price for item ,delivered really…

good price for item ,delivered really fast .
Will definitely reorder in the future.

11 May 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for the amazing review, Thomas! We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great customised products

I only purchase small amounts from Grove but it is a bespoke product which they have been brilliant in customising for me. Reasonably priced, easy to order from and always deliver on time.

1 July 2025
Grove Shop logo

Reply from Grove Shop

Thank you so much for the wonderful review, Mike! We strive to ensure maximum customer satisfaction, so we're thrilled to be able to assist you with your bespoke products.

Thank you for choosing us, and we hope to serve you again soon!

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