Amala Health Reviews 598

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 562 reviews, reviewers had a great experience with this company. Many customers praise the staff for their helpfulness, positive attitude, and exceptional customer service, making interactions pleasant and productive. Reviewers frequently highlight the efficiency and ease of their overall experience, with many appreciating the personalized and understanding approach from the support team. The company is often commended for its quick response times and smooth user experience, with several people noting that the products are effective and provide desired benefits. However, some people were dissatisfied with issues related to unwanted subscriptions and difficulties in canceling them, with some mentioning unexpected charges and receiving products they did not order. A few other people also felt that customer service was poor, citing slow replies, conflicting information from different agents, and unaddressed requests.

What people talk about most

Product

Customers had ambiguous experiences with the product, with some reviewers reporting positive outcomes such as... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and quick... See more

Order

Users describe ambiguous interactions with order processes, with many reporting issues like unexpected... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many customers reporting difficulties canceling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

ALOHA, I just wanted to say how quickly Jessa & Shair responded and worked on making things right when my order never arrived, that was so helpful. Everything was explained, my order was paused and... See more

Company replied

Rated 4 out of 5 stars

NO!! I have now had two charges made to my cc account supposedly by Prime Cell. They have reviewed these charges and determined that they did not have anything to do with them!! I really appreciate... See more

Company replied

Rated 5 out of 5 stars

These folks truly know how to give a quality customer experience. They noticed I had called their support line after hours and returned my call. Raffy was very user-friendly and knowledgeable. I r... See more

Company replied

Rated 5 out of 5 stars

Somehow I entered into an unwanted subscription with the Amala product. I do not allow anyone free rein to charge my account at will. I asked two customer service people for help in cancelling the sub... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

598 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent communication with my customer service representative!

The product I ordered was problematic for me and can possibly be because of other medications I take. Angelica that I messaged and messaged me back was extremely helpful and understanding about why I was canceling my recurring shipments due to my wanting to review with my Dr. She first offered me a 15 day hold then when I cancelled after 15 days she was going to give me 2 mo hold. I explained as for as right now I wanted to completely cancel the subscription since I wasn't due to see my Dr again for a few months and she totally understood and wanted to know if I was interested in her sending me 2 different studies regarding the research that had been done with trials they had conducted. I have not gotten back with her on that yet but want to write this review now about how pleased I was with all her help and being so understanding about my issues. If my Dr gives me an answer that it probably wasn't a medication reaction I may try it again and I know Angelica will be able to assist me.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Gohar helped make it a smooth…

Gohar helped make it a smooth transaction. The product was not something that my husband was interested in so cancelling my membership and stopping the product was my goal. Gohar walked me through the steps with ease. Thank you for help Gohar

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Resolution achieved

While I was disappointed with the performance of the products that I purchased over the Net my issue was addressed in a very professional and caring attitude by Jan. This lady was sympathetic to my plight and assisted me in arriving to a satisfactory solution to my concerns. I am grateful for her high standard of genuine customer service

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service rocks

I had an minor issue with my order. Customer service rep, Jan, handled it with great care, efficiency, and understanding. I was very impressed

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Aimee truly helped!

Aimee closed my membership and cancelled the shipment as I requested. If the dispute through PayPal does not go in my favor, she promised me a full refund from the company.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Finally I got help!

After having ZERO response by 3 ppl. by trying to cancel a membership that I NONEWILLING was forced to accept, a person called JAN finally straightened it out to my satisfaction!!!! All I can say is....THANK YOU JAN!!!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Amala Health - Amazing Customer Service

Jan worked amazingly hard to make sure my situation was taken care of. I thought I had ordered a product only one time. Apparently I had ordered it as a repeat mail out. Jane took the time to make sure my order was canceled and was very quick to respond to my concern and correct my mistake. I have no problem with the product. I just did not use it as much as I needed to to make a decision to order it more. Amala Health is a great company to work with and truly exceeded my expectations.

23 June 2026
Unprompted review
Amala Health logo

Reply from Amala Health

Hi there,

Thank you for such a generous review :)

We're really glad Jan was quick to catch the repeat order and get it canceled for you, and that the whole thing was handled smoothly.

There's no pressure at all on timing or whether to reorder, and we completely understand wanting to decide on your own terms. It was a pleasure working with you, and you're always welcome back!

Sincerely,
Joy from Amala Health

Rated 1 out of 5 stars

I have tried 3 times to cancel this…

I have tried 3 times to cancel this subscription. It was not apparent when I first bought the product that I was signing up for a subscription. I was unimpressed with the product and when my second shipment was announced just days after I received my original order, I emailed them to cancel the subscription. I have received no communication from them except to say they are shipping again - on the same day I received another unwanted shipment. I have emailed their customer service, visited the website and telephoned and despite promises to handle the situation, they are not only still charging me for a product I don't want, they are increasing the frequency of shipment.

23 June 2026
Unprompted review
Amala Health logo

Reply from Amala Health

Hi Diana,

I hear you, and I am sorry that getting this sorted out has felt like such an uphill effort. Reaching out three times and still not feeling taken care of is genuinely frustrating, and your concerns about the cancellation, the shipment timing, and the product itself all matter to us.

Since the product did not live up to what you were hoping for, I want you to know we stand behind a money-back guarantee, and I will personally walk you through that process step by step.

I was able to locate your order and I am taking direct action right now rather than just reviewing the notes. Please watch your email inbox shortly, where I will follow up with you personally to bring this to a close.

Sincerely,
Joy from Amala Health

Rated 5 out of 5 stars

Annaliza was such a pleasure to…

Annaliza was such a pleasure to interact with. She was kind and supportive and most helpful! Excellent Customer Service!!

23 June 2026
Unprompted review
Amala Health logo

Reply from Amala Health

Hi Karen,

Thank you for the wonderful feedback. Annaliza truly is as kind and dedicated as you describe, and we're so glad that came through in your experience. Compliments like yours genuinely make her day, and ours too :)

Sincerely,
Joy from Amala Health

Rated 5 out of 5 stars

Great customer support!

Annaliza was great in customer support! She helped me to locate my order. I just started using the product, MCT Wellness dietart supplement, so I have no comment now but I'm seeing results such as reduction in bloating.

18 June 2026
Unprompted review
Amala Health logo

Reply from Amala Health

Hi Barbara,

Thank you for the thoughtful review. Annaliza will be so pleased to hear she made tracking down your order easy, and we're happy she could help!

It's lovely that you're feeling good about your early days, and we hope you continue to enjoy it. Wishing you well as you settle into your routine :)

Sincerely,
Joy from Amala Health

Rated 5 out of 5 stars

I was having an issue with my…

I was having an issue with my subscription. After going through several contacts, Jan helped me settle the issue. Many thanks. Ask for Jan!

22 June 2026
Unprompted review
Amala Health logo

Reply from Amala Health

Hi Cheryl,

Thank you for sticking with us and for the lovely shout-out :) We're delighted that Jan was the one to get your subscription settled, and we'll happily let people know to ask for her. Knowing it landed on a good note means a great deal to us!

Sincerely,
Joy from Amala Health

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