Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... See more
Company replied
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Had a minor problem with my rug and immediately was offered a replacement. Even included a plastic bag in the replacement in which to send it back to them. Hussan couldn't have been more helpful . He... See more
Company replied
I like the rug now that it has "settled down" following pretty tight wrapping during delivery, however it's not what I expected in terms of feel / quality. Seems to be lacking in depth compared to one... See more
I liked a wool rug I saw on the website so I contacted the store for advice. If I ordered the rug and when delivered it did not suit, what were my options. The contact advised that I could return it... See more
Company replied
Company details
Written by the company
We feature some of the most beautiful online Rug collections from around the globe specialising in unique and ethically sourced designs and materials
Contact info
London, United Kingdom
- info@elegancerugs.co.uk
- elegancerugs.co.uk
4.7
Excellent
105 reviews
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Excellent service
Excellent service. Well communicated. Excellent packaging.will definitely use again. My rug is beautiful
15 May 2026
Lovely rug
Lovely rug , colour different to the picture though which is why it isn’t quite 5!!
6 February 2026
The rug looked as good even better then…
The rug looked as good even better then the picture. Easy to order and arrived in record time
20 August 2025
Great Classy Wool Rug with Great Customer Service
I liked a wool rug I saw on the website so I contacted the store for advice. If I ordered the rug and when delivered it did not suit, what were my options. The contact advised that I could return it and he would include a strong plastic cover and cable ties should that be my decision. The return cost would later be deducted from my refund.
The rug arrived the day after I ordered it and it was beautiful, suffice to say that no return was needed. Great customer service and quick responses to any queries that I had.
6 March 2025
Reply from EleganceRugs
Thank you so much for your kind words and for taking the time to leave such a thoughtful review!
We're delighted to hear that you loved your new wool rug and that it arrived so quickly. We always aim to make the shopping experience as smooth and reassuring as possible, so it's great to know our return process gave you peace of mind—just in case!
It was a pleasure assisting you, and we truly appreciate your recognition of our customer service. If you ever need anything else or have any future rug needs, we’re just a message away.
Warm regards,
The Elegance Team
A great array of rugs and carpets.
A great array of rugs and carpets.
Delivery was prompt.
2 August 2024
The service and delivery first class
The service and delivery first class , the rug was as described no issues , came immediately and was packaged very well no damage.
Price for this rug was the best after checking other websites for this product.
Recommend
23 May 2024
Fantastic service
Fantastic service, the rug arrived really quickly and is beautiful! Thank you very much!
5 March 2024
I’m so impressed with Elegance Rugs
I’m so impressed with Elegance Rugs. The customer service is exceptional. I would highly recommend this company.
Very happy customer
12 December 2023
Reply from EleganceRugs
Good evening Susan and Happy New Year, thank you for your great comments, we are happy that you are happy.
BRILLIANT customer service and care and…
BRILLIANT customer service and care and patience. Love the product and have been wanting this for some time. Would definitely use again! Thanks!
16 November 2023
Reply from EleganceRugs
Hi Sarah, we are glad you are happy with your Rug and the service we provide. We would love to see your rug in your room setting if you have Instagram and tag us to support our growth.
Thanks again
Reply from EleganceRugs
Thank for you review and glad you are happy with our products and service.
Nice rug, good service
Rug was delivered very promptly. It was well wrapped for protection in transit. Very pleased with the rug quality, nice tufted rug. Good size choices, this one was just right for our space.
9 October 2023
Reply from EleganceRugs
Hi Fiona really happy you are happy with your purchase and our service. Thank you so much for your message. Would really appreciate if you can post a picture of your room setting and tag elegancerugs 🙌
Great service
Had a minor problem with my rug and immediately was offered a replacement. Even included a plastic bag in the replacement in which to send it back to them. Hussan couldn't have been more helpful . He replied to any message immediately. Would throughly recommend Elegance Rugs! Mine is fabulous!
3 September 2023
Unprompted review
Reply from EleganceRugs
We aim to please all our customers, glade you are happy with the service provided Mrs Hill. Thank you once again for your custom.
Swiftness of delivery
13 August 2023
Reply from EleganceRugs
Thank you for shopping with Elegance Rugs.
We hope to see you again.
Delivery was fast BUT…
Delivery was fast. Rug is beautiful BUT……there are 2 thicknesses of this rug on various sites and this was described as 1cm, the thicker one. It is NOT 1cm, it’s the thinner one. I emailed company regarding this but no answer. Could have got the thinner one elsewhere cheaper. Not too happy.
1 August 2023
Reply from EleganceRugs
Good afternoon, sorry you was not happy with your purchase, we only put information on our website regarding size of rugs and the thickness that have been supplied from suppliers.
Once again we do aim to please all our customers with a fast a efficient service. Sorry you did not receive a reply from our team.
Regards Elegance Rugs
Very happy with my purchase and price
Very happy with my purchase and price. They were one of the cheapest for this particular rug and their delivery was fast. It was packaged very well but unfortunately the inner corner was a little crumpled and took a couple of weeks to flatten out. Overall happy with the service and rug.
16 July 2023
Reply from EleganceRugs
Hi Kay thank you for your great comment, glad you liked your rug and service received by elegance team.
Thanks again for shopping with Elegance Rugs.
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