Bionic Reviews 

21,379
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,008 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to secure competitive prices, often saving them significant amounts on their bills. The service is frequently described as efficient, stress-free, and easy to understand, with many appreciating the clear explanations and seamless process. However, some people were dissatisfied with unexpected price increases, a perceived lack of communication, and issues with contracts not aligning with their requests. A few other people also felt that the company was unhelpful in resolving issues and that renewal processes were sometimes initiated without proper consultation.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as informative, professional, and... See more

Service

Customers had positive experiences with service, often highlighting the team's efficiency in finding... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Price

Clients share positive opinions on price, with many reviewers reporting that the company helped them secure... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process of securing new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from start to finish. The team found us comprehensive cover at a competitive price and made the whole process efficient. Katie was really good throughout—knowledgeable, responsive and a... See more

Rated 5 out of 5 stars

Personally I found the BIONIC a very friendly, polite and very professional. They were helpful and understanding. They did cover all aspects of the present deal and options for the future one. If... See more

Rated 5 out of 5 stars

I've not been a big fan of energy sales people over the 40 years in business (especially as the UK market has been so fraught, as well as expensive), and am suspicious how so many avenues now point t... See more

Rated 5 out of 5 stars

The whole process was pain free. Cameron covered everything in depth and managed to beat the current supplier by nearly £90 per month. Everything was explained well and as mentioned was very easy to u... See more


Company details

  1. #20 of 40 best companies in Price comparison site

About Bionic

Written by the company

Bionic is the comparison site for your small business.

Our 500+ experts help over 200,000 customers compare, switch and renew their business insurance, broadband, energy and more.

An update on Bionic's service

Our team of 45+ dedicated customer service agents are available to help customers from 9am-5pm Monday to Friday, via chat, email or call. Visit Bionic.co.uk to get started.

Digital renewals

A core part of our service is digital renewals, which means we'll get your next energy supply contract lined up for you, keeping you updated via email and SMS. It’s a smart choice as it means there’s no risk of you falling onto expensive out of contract rates, and you get access to exclusive prices as we negotiate early and in advance for around 5,000 customers per month.

85% of Bionic customers choose digital renewals, and it’s helped 200,000 small businesses save a collective £200m so far.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(21,379)

4,754 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. The team found us comprehensive cover at a competitive price and made the whole process efficient. Katie was really good throughout—knowledgeable, responsive and a pleasure to deal with. She took the time to understand our business and made sure all of our insurance requirements were covered. Highly recommended.

8 July 2026
Rated 5 out of 5 stars

Really helpful and efficient

Kofi was really helpful in securing the cheapest contract for our organisation. It made securing a new energy contract stress free. Would recommend Bionic to others.

10 July 2026
Rated 5 out of 5 stars

Quick & easy!

Samir was understanding, helpful and answered questions professionally!

Bionic saved our village hall over £600 pa!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Personally I found the BIONIC a very…

Personally I found the BIONIC a very friendly, polite and very professional.
They were helpful and understanding.
They did cover all aspects of the present deal and options for the future one.
If you have a small business like us, I would recommend BIONIC.

10 July 2026
Rated 5 out of 5 stars

Amazing

Brian was great. Advised on matters with professionalism but also friendly too. Thank you

10 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look