One month waiting for a simple invoice
Booked a hotel through CHECK24 and paid online.
Had to wait more than one month for the invoice despite several calls and support promises. When the invoice finally arrived, it was incomplete and I had to request it again.
Very slow support, poor communication and unprofessional handling of a simple invoice request. Disappointing experience.
28 May 2026
Unprompted review
Reply from CHECK24
Dear Customer,
I’m sorry you’ve had to wait so long for your invoice.
I can see that you’d like the invoice to be adjusted; I’ll get in touch with the hotel to ensure you receive your invoice as soon as possible.
As soon as I have it, I’ll send it to you.
Kind regards, Lara
CHECK24 Hotel