ScottishPower Reviews 

Stop sending me a standard response. SP is not listening to my request.

Decent product, poor aftercare
The energy itself does the job — no complaints there. But customer service falls short once you're actually a customer. I wanted to switch tariffs and found there was no real discussion to be had; everything had to be done online, with no option to talk it through with someone who could explain the choices or help me pick what suited me best.
It left me feeling like a number rather than a customer. If you're happy managing everything yourself through an app or website, this works fine. But if you want any kind of personal support when your circumstances change, don't expect much.

Good evening good customer service thank you very much

Great customer service

The young man who dealt with me (Alex) was very helpful with my enquirery was very curtious. He took his time when dealing with me.
As a company,I don't have much contact with them as my account is alway in credit.

Scottish Power are my go to supplier as they are not just saying what they want us to hear !
They are doing what they say!
It will be a long haul to achieve the Green Dream!!
That is why l gave 4⭐️
As they say their is always room for improvement .

Good explanations and help/advice. Thank you for still being able to speak to a human.

I have had no problems personally with Scottish power everything is easy to understand which is good for me (I am not good with digital and website) so I hope this stays as is, thank you.

Very easy to update readings

This has been the worst experience I've had with an energy provider. Their prices are much higher than other suppliers, and I was charged amounts that I did not expect or believe were properly explained.

I had a prepayment meter, and when my contract ended, there was still credit on the meter. Instead of refunding my remaining credit, they sent me a final bill. When I contacted customer service, I was told the charge was for the smart meter.

After I paid the bill, I received an email stating that I had a £27 credit and that it would be refunded to my bank account within 14 days, provided I didn't cancel my Direct Debit. However, instead of receiving the refund, another £33 was taken from my account.

Overall, I found the billing process confusing and frustrating, and resolving the issue took far more time and effort than it should have. Based on my experience, I would not recommend this company and would advise others to check their bills carefully and monitor their account closely.

Quick to pick up the phone, resolved my issue in minutes

Very easy to follow on the app. Everything explained thoroughly. Excellent service.

Quick helpful response by the customer service person.

I haven't received Payment for the Solar Panel. It's been more than 5 Months not even once I have received the Payment.

The person I spoke with was very patient, efficient and lovely! She made me feel comfortable and at ease 😌

Well what can I say about the service I got from Kerwin he was very helpfull and very kind to me he told me how to check on my meater .
Kerwin thank you so very much.

Fixed rate and availability

We were a bit disappointed at the time it took to speak to someone at the end of the phone. When we did get to speak to someone the gentleman was most helpful with all we needed to know.