The shoe storage cabinet I bought has been so useful. I can fit size 8 ankle boots in it 3 pairs in a row per drawer, yet it sits at the foot of the stairs so easily, being so slim and unobtrusive. Th... See more
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We have ordered several items from Sklum over the past few months, and every single experience has been excellent. Each item arrived very carefully packaged, ensuring everything was protected duri... See more
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The products took months to arrive. When they did arrive the delivery driver just dumped them on a double pallet in the middle of the road - not the pavement - the road! I had to move a massive kitche... See more
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Bought a 6 seater metal outdoor table earlier this year, when I put it together it had black metal dust marks all over its brilliant white surface. I tried several ways to get the marks off without s... See more
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Company details
About Sklum
Written by the company
Sklum es una marca internacional de muebles y decoración que combina lo último en diseño, funcionalidad y sostenibilidad, permitiendo que cada espacio cuente su historia única.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum - Where Inspiration Becomes Home
Written by the company
- Muebles que cuentan historias
- Diseño, autenticidad y estilo para cada espacio
Contact info
3.6
Average
269K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sklum
Hi Nour, thank you very much for your positive feedback and for your trust in us. We are delighted to know you had a great experience.
Sklum.com Customer Service
Reply from Sklum
Hello Grace,
Thank you very much for sharing your experience. We are delighted to know that you are happy with the quality of our products and that you recommend us so highly. Having long-serving customers like you is a true pleasure for us.
Customer Service at Sklum.com
Reply from Sklum
Hi Ada, thank you for sharing your feedback with us. We are sorry to hear that you have not received your order yet. As we are unable to locate your details with the information provided, we will be contacting you through Trustpilot to request further information and assist you with this.
Customer Service at Sklum.com
Terrible customer service
Expect zero customer service. Changing, cancelling, or modifying an order appears to be nearly impossible.
I requested the (partial) cancellation of my order multiple times more than two weeks before the scheduled delivery date. Despite these requests, Sklum still attempted to deliver the item.
After speaking with the carrier, the cancellation was also communicated to Sklum by the carrier, and the item was returned without ever being delivered to me. Nevertheless, Sklum continues to claim that I received the order, which is simply not true.
To date, I have not received a refund for the undelivered item. Due to the lack of resolution and the inaccurate information provided by Sklum, I have initiated legal proceedings to recover the amount owed.
Based on my experience, customer service is unresponsive, provides contradictory information, and fails to properly resolve issues when problems arise. I would strongly advise potential customers to consider this before placing an order.
24 June 2026
Unprompted review
Reply from Sklum
Hello De bokswinkel,
We appreciate you taking the time to share your feedback. We apologize for the difficulties you have encountered with your partial cancellation and the refund process. We would like to investigate the status of your return to clarify the situation and provide a solution. We will contact you through this platform shortly to request more information.
Customer Service Sklum.com
The best cloud bed worth the pay.
11 June 2026
Reply from Sklum
Hi Arnel,
Thank you so much for your kind words! We are thrilled to hear that you are enjoying your new cloud bed and that it was worth it.
Sklum.com Customer Service
our seat is not delivered by Suer
our seat is not delivered by Suer. We did not get our order. And I went to see two Suer points in Benissa and there was nothing. I want my chair or my money back.
16 June 2026
Reply from Sklum
Hello Jan,
Thank you for sharing your experience with us.
We apologize for the trouble with the delivery of your seat. As we do not have your order reference to investigate what happened, we will contact you shortly through Trustpilot to request more information and find a solution for you.
Customer Service at Sklum.com
Purchase still hasn’t arrived
Purchase still hasn’t arrived. Chased weekly to no avail! Paying for goods I have not received - not acceptable and very disappointed
24 June 2026
Reply from Sklum
Hi Marcia, thank you for your review. We apologize for the delay with your delivery. We will reach out to you via Trustpilot to request your order details and help you resolve this situation.
Customer Service at Sklum.com
Damaged Furniture, Poor Service, and a Lot of Hassle
Unfortunately, our experience was very disappointing from start to finish.
First of all, it is frustrating that the company does not offer an installation service and simply leaves all the boxes at your door. We ordered a large dining table with 10 chairs, a lounge set, and several sunbeds, so there was a significant amount of furniture to assemble.
When we opened the boxes, we discovered that one of the wooden dining chairs was completely broken, one of the lounge chairs was damaged, and even the table itself arrived damaged. This was extremely disappointing considering the size and cost of the order.
To make matters worse, we had to repack the damaged items ourselves. Since the original packaging had been completely cut apart during unpacking, we had to purchase new boxes just to return the damaged furniture. We also have no clear indication of when the replacement items will be delivered.
As for the damaged table, we had little choice but to keep it. We could not realistically go weeks without a dining table, and the table is far too large and heavy to move or repack easily. The company offered a 25% discount, which feels inadequate for accepting a damaged product, but waiting several weeks for a replacement was not a practical option for us.
Overall, we are very unhappy with the number of issues we encountered and the amount of time and effort required on our side to resolve problems that should never have occurred in the first place. We expected much better quality control and customer service.
16 June 2026
Reply from Sklum
Hello SB,
Thank you for sharing your experience with us. We appreciate your feedback regarding the delivery process and the condition of your items. We offer our apologies for the difficulties you have encountered with the damaged furniture and the return process. We will contact you shortly to review the status of your replacements and provide further assistance with your case.
Customer Service at Sklum.com
Was waiting for my order to arrive for…
Was waiting for my order to arrive for 6 months )))) I guess they planted a tree before cutting it down and producing my ordered pieces of furniture…
18 May 2026
Reply from Sklum
Hello Kirill, thank you for your review. We would like to check your case as we want to know what happened during this time. Since we don't have an order reference in your comment, we will reach out to you via Trustpilot to ask for more details and look into this for you.
Atención al cliente de Sklum.com
I need to cancel 2 items from my order…
I need to cancel 2 items from my order and it is impossible to connect with customer service.
The instructions provided to cancel the order do not work. I cannot also connect with anyone on the phone as no one answers / is available, I’ve tried 4 times
24 June 2026
Reply from Sklum
Thank you for sharing your experience with us. We want to help you with the cancellation of the items you mentioned. To do so, we will contact you through Trustpilot to request the information needed to locate your order as soon as possible.
Atención al cliente de Sklum.com
An asset instead of my money
I have an asset of 280 euros in this company and they don t want to pay back my money . I don’t want to buy something else in this company. I just want my money back
1 June 2026
Unprompted review
I still did not get my product and the…
I still did not get my product and the delivery company don't have the detailed status
24 June 2026
Reply from Sklum
Thank you for sharing your experience. We want to help you with the delivery of your order and the lack of information from the carrier. We will contact you through this platform shortly to request more details and provide you with an update as soon as possible.
Customer Service at Sklum.com
items are great far too long for delivery
items are great. delivery took a month which one only finds out after buying the items. this should have clearly been told before. thay dont really keep you posted .
24 June 2026
Reply from Sklum
Hi mehar, thank you for sharing your feedback and for the praise on our items. We take note of your comments regarding the delivery time and the communication frequency, as we always aim to improve. Since we want to look into your case further, we will contact you through Trustpilot to request more information. Customer Service at Sklum.com
terrible quality of the product and…
terrible quality of the product and impossible to create a compliant with your customer service.
24 June 2026
Great service and excellent quality lounger
Easy online purchase, good tracking communication and arrived on time.
24 June 2026
Reply from Sklum
Hi Lorraine,
Thank you so much for your kind words! We are thrilled to hear that you are happy with the quality and service provided. It is a pleasure to know you enjoyed your experience with us.
Customer Service at Sklum.com
Ordered and came within 4-6 week time…
Ordered and came within 4-6 week time frame that was given.
Chairs are great for our outside bar.
24 June 2026
Reply from Sklum
Hi Madeleine, thank you so much for sharing your experience. We are delighted to hear that you are happy with your sofa and that everything arrived as expected.
Customer Service at Sklum.com
I ordered my chairs on the 3rd of May…
I ordered my chairs on the 3rd of May and they have yet to arrive 7 weeks later !!!
24 June 2026
Reply from Sklum
Hello John, thank you for sharing your feedback. We apologize for the delay mentioned regarding your order. To assist you, we will contact you via Trustpilot to request your order details.
Customer Service at Sklum.com
I am still have not my furniture 🫣
24 June 2026
Reply from Sklum
Hello Annelieke, thank you for sharing your feedback. We are eager to help you with your furniture. To provide you with more information, we will reach out to you through Trustpilot to request your order details and look into your situation.
Customer Service of Sklum.com
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