Podia Reviews 130

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for being helpful, kind, and quick to respond to inquiries. Many people appreciate the platform's user-friendly interface, ease of use, and continuous improvements with new features, making it suitable for those without extensive technical expertise. The overall experience is often described as positive, with users finding the platform reliable, intuitive, and efficient for managing various content creation needs. However, some customers also noted issues with customer support, describing it as slow, unhelpful, or providing unclear answers, particularly regarding bugs. A few other people also felt that the platform's functionality was lacking, mentioning problems with sales pages, analytics, and account access, which led to frustration and business disruption.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the platform incredibly user-friendly,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the exceptional... See more

Website

Reviewers mention ambiguous feedback about the website, with many expressing satisfaction, highlighting its... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, responsiveness, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer feedback has been helpful in using the chat messaging. Several times, the AI bot Pewnny has sent me in the wrong direction, but when I ask for a human agent, all the human agents (Lilian, for... See more

Rated 5 out of 5 stars

I did get a lot of help using "Penny" but when I became really lost I was helped straight away by Robert who showed me exactly where I was going wrong. Podia helpline has always gone that extra mile... See more

Rated 5 out of 5 stars

I have been using Podia for the past 4 years. I have watched Podia evolve and become the ideal platform to host my website. It has many great functions now, including email, community, courses, and pr... See more

Rated 5 out of 5 stars

I signed up and tested six different all-in-one platforms. Each were robust in one or two areas (such as courses, and email marketing), but weak in others (such as courses and products). I found Podia... See more


Company details

  1. Software Company
  2. Email Service Provider
  3. Internet Marketing Service
  4. Web Hosting Company

Written by the company

Podia is where creators build an online business that still feels human. A home for your community, courses, email, events, and digital products, all in one place. 15,000+ creators use Podia to bring their people together and run their whole business.


Contact info

4.1

Great

TrustScore 4 out of 5

130 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Don't waste your time.

I like Podia, I really do, but then it went sideways. I recently had a launch that almost didn't happen because I couldn't get my sales page done in time. The conflicting answers of how to do exactly what I wanted caused a lot of frustration and lack of progress on my part. Then, when I needed help to add a Google Tag to my site because I was running Google ads in advance of the launch, they didn't bother answering my email at all. Leaving for a competitor and won't be coming back.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Support is amazing

Podia recently updated the member/community experience and we have over 300 members on top of our over 100K per year in course sales. Podia support was amazing and so responsive. I appreciated their help navigating the change and even adding features to make life easier for our members (and my staff!).

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Good for Creators

Podia is responsive to the needs of creators and is well priced. The longer I'm with Podia. the more angry I become at some of the other chopped platforms (like Patreon) that are out there.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Chandler was over-the-top responsive

Chandler was responsive, friendly, and over-the-top helpful during a distressing time for me. The problem wasn't even on Podia's end but GoDaddy's. Over 18 days, Chandler walked me through a process that was frankly, GoDaddy's responsibility. It was all resolved today..thanks to Chandler.

28 May 2026
Unprompted review
Rated 4 out of 5 stars

The Podia platform is integral to the success of my service

The Podia platform is integral to the platform that I have established. There is a bit of a learning curve of course, but the AI bot and the Human Representatives help out a great deal. I am happy with the success I’ve been having with Podia thus far and I’ll be even more excited when changes/updates are made and I can do even more.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

After testing several platforms, Podia dominated

I signed up and tested six different all-in-one platforms. Each were robust in one or two areas (such as courses, and email marketing), but weak in others (such as courses and products). I found Podia to be the best all-around solution for my business. After two years with Podia now, I can say I very happy with my choice, especially after realizing that they are constantly improving the platform with new features. 5 out of 5 stars!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Love Podia

I truly love this platform; the customer service is truly exceptional. I am new to this platform and user-friendly, but when I am stuck, they respond quickly.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I highly recomand Podia

It is a platform with a very friendly interface for both the administrator and user accounts. Very prompt and professional. I highly recommend it. From someone who is not so good at the technical side.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Podia is truly a top-tier company, their support is incredibly helpful

Podia is truly a top-tier company. I really love the user interface and all the tools they offer. Their support is incredibly helpful—every time I run into an issue, they are right there for me. Their responses are fast, reliable, warm, and generous. Honestly, I think it’s the best customer support on the entire web.

I highly recommend Podia to anyone looking to host online courses, build a great website, or use integrated mailing and marketing tools. It also handles integrations, community building, coaching sessions, and digital downloads like audio and PDFs. But above all, I recommend them for their human support. While their AI, Penny, is always there to help, if you ask to speak to a human, you usually get a response within the hour. It’s a genuine exchange with video tutorials and direct assistance. I truly appreciate it. A five-star experience, without a doubt!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

The team at Podia is so helpful

The team at Podia is so helpful, and the platform has evolved and been updated with feature improvements several times over the past couple years. It's great to see the continued progress toward a greater product.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I really like this platform

I really like this platform
I have been using it since 2021, and i have seen it evolve. The podia team has always been available and reactive and there is a constructive connection with them through the creator's community.
Of course no plaform is perfect, and there is always room for improvment but overall it fits my needs and brings satisfying value for the price. The availability of the whole team, including the founders, in the creators community creates such a safe space! It is the best feature so far ;) Us courses creators are not speaking in a void and it makes such a big difference.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT human and ai support. I LOVE Podia.

EXCELLENT human and ai support.
Chandler stayed with me while I was trying to understand how to do the custom domain thing. He reassured me that it would go through and it did!!
He took the time to double-check "under the hood" and made sure everything I did was right. I LOVE Podia. I am leaving Teachable--horrible and too expensive. Podia is just what my one-person school and business needed. Flexible, beautiful, easy. Thanks!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Podia so far has been an absolute dream…

Podia so far has been an absolute dream to work with. Super user friendly ( I am NOT a tech genius by any stretch of the imagination lol.) The thing I am MOST impressed w though is their support. They are super quick to respond and super helpful. I'm so grateful we found Podia and are hosting our product (bigweftenergy.com) on it!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

A COMPANY YOU CAN TRUST: THANK YOU PODIA

We want to congratulate Podia and the entire team for their unwavering dedication to continuously enhancing the platform and delivering exceptional on-demand support. A real connection is always maintained, and this has been the case since the very beginning of our collaboration. They make the whole experience reliable and affordable by serving their customers to the best of their ability.

M Intensive University, our online school for teachers, has been using Podia since its launch in 2021. Podia not only helped us establish membership options that support our students but also elevated our school by providing the tools to foster a genuine community centred on Graham and Horton’s techniques.

Initially, support is automated, but it is just a first contact; I want to emphasise that whenever you reach out for human assistance, you will be consistently supported and provided with practical solutions by an agent. Always. Genuine support is given anytime you need it.

Whenever an issue arises, we are promptly updated with clear explanations that we can share confidently with our students.

As the MIU community has grown, Podia has consistently followed up and customised our back end to meet our evolving needs. They grow with us, always keeping us in mind.
Podia is more than a service provider—they are a caring and passionate partner in our journey.

Thank you to the Podia Family for everything you have done for us all.

22 January 2026
Unprompted review

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