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Direct Meds Reviews 10,942

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 9,091 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, often highlighting specific individuals who went above and beyond to assist them. The customer service is frequently described as awesome, with many appreciating the patience and thoroughness in answering questions and resolving issues. Reviewers also note the efficiency and quick response times, making their overall experience smooth and satisfactory. However, some customers experienced difficulties with communication, mentioning challenges in reaching staff, getting clear answers, or receiving timely follow-ups. There were also instances where people felt their product or medication was ineffective, or that dosage information was inconsistent or incorrect.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, often praising the responsiveness and helpfulness of staff... See more

Response time

Reviewers mention positive feedback about response time, with many appreciating the promptness of approval... See more

Product

Clients share ambiguous opinions on product effectiveness, with some reviewers expressing satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Samantha was truly great. She was very kind and determined to guide me through my problem. I was going on vacation and needed to know my shipping date since I was leaving on Saturday am out of state.... See more

Company replied

Rated 5 out of 5 stars

Arora was very helpful and pleasant. However, I keep getting emails that my intake form is not completed that there was a system error. I paid for my meds almost two weeks ago already ordered a... See more

Company replied

Rated 5 out of 5 stars

Cedric Snow in their customer phone support area was an answer to my prayers! I'd been trying for several days to contact the company through text and phone calls and would literally get disconnected... See more

Company replied

Rated 5 out of 5 stars

I like that I can actually call and talk with someone. Today I had questions and I talked with Martin he was able to assist me with that. He was very friendly and professional. I recommend Direct Meds... See more

Company replied


Company details

  1. Online Pharmacy
  2. Weight Loss Service

Written by the company

Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. Direct Meds supports medications for weight-loss, anti-aging, erectile dysfunction, hormone replacement therapy, and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Asks customers to review

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Rated 5 out of 5 stars

I called in today and talked with Joy…

I called in today and talked with Joy Davis. She was exceptionally knowledgeable, very patient with me because I usually have quite a few questions, so pleasant to talk with and explain things very easily, so I could understand what I was needing to know, I called to inquire about the procedure for the next time I order. She spelled it out for me and I completely understood.
She gave me options. Instructed me what I needed to do.
I also talked with the group about my rate to see if I could get it lowered considering I’m on Social Security.
I was very pleasantly surprised, pleased if they gave me $100 off each month.
My experience with DIRECT MEDS has been very very good since we started getting our medicine through you. My husband gets his medicine with your cat as well.
I have nothing but praises.

24 June 2026
Rated 5 out of 5 stars

I was stumbling through an order

I was stumbling through an order (I’m 77) and needed some assistance. I luckily got Gregory Elliott. He knew what he was doing answering every question I asked and answered with patience walking me through the process. I could tell he takes pride in doing what he does and willing to help. He’s a gem!
Thanks many times over. It was a joy talking with you. I appreciate your help! Linda G

24 June 2026
Unprompted review
Rated 1 out of 5 stars

If I could give less than 1 star I…

If I could give less than 1 star I would. Not one thing during this transaction was truthful. In fact during the course of the transaction when I went to pay - my bank itself tried to tell me. They flagged it as fraud and I made the mistake of assuming it had to do with the out of ordinary purchase. Nope it was full on fraud from the start. I am now sitting on the phone with my bank, a little time to kill and letting everyone know if they flag your transaction as fraud - please know, it's because it is. Stop now if you can. and if you didn't get that little notice, think twice before you proceed.

23 June 2026
Rated 5 out of 5 stars

The first interviewer was very helpful…

The first interviewer was very helpful in taking my information and helping me decide whether to take the injection or oral med.
And Anthony was very patient filling out the form with my info.
Thanks to Direct Meds I feel like I'll be able to get off my sleeping meds so i.can rest more comfortable. Get stronger and feel better.
Thank you so much
Kathy Lantz

24 June 2026

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