Robert has been our advisor for a number of years now, he took over my husbands account first after contacting Argentum. After he changed the portfolio around my husband began to make much better retu... See more
Company replied
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See what reviewers are saying
Truly impressive customer service — I bought an expired product from another shopping website and contacted Argentum’s official support. To my surprise, they were willing to send me a free replaceme... See more
Company replied
My first purchase went smoothly — I received my parcel within a week via UPS, which exceeded my expectations for international shipping.❤️❤️ However, my second experience has been disappointing.... See more
Company replied
Smells lovely, works great, and aligned with many of my values: beauty, balance, nature, clean, mother-baby friendly, and alchemical. I'm grateful to have found out about ARgENTUM. Everything sm... See more
Company replied
Company details
Written by the company
Founded in 2012, in London, after our founder woke from a dream with a clear vision to use the power of silver in skincare, ARgENTUM’s journey began. Our mission? To nourish your skin with skincare and fragrances backed by science. Combining our award-winning patented formula and the finest natural ingredients with the psychology of beauty, our skincare and fragrance collection invites you to take a moment to connect with yourself ~ to fall in love with your reflection and find the beauty in balance.
Contact info
119 Portland Road, W11 4LN, London, United Kingdom
- bonjour@argentum.com
- argentum.com
4.3
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Amazing customer service.…
I have to return my order due to high charge from DHL and Argentum customer service has been extremely helpful. Always good service and efficient. Love everything I buy from them. I will be a customer for a long time.
1 December 2025
Reply from ARgENTUM
Thank you so much for your kind words ~ we’re really glad we could help, even though the situation with Import Duties was less than ideal 🖤
Superb quality products
Superb quality products. My skin loves them. Fast tracked shipping.
1 December 2025
Reply from ARgENTUM
Your skin’s approval is the highest compliment - thank you 🖤
Outstanding Support from Sam in Customer Care
I’m writing to express our heartfelt appreciation for Sam in Customer Care. Their exceptional patience and professional, step-by-step approach made resolving our issue a breeze—no frustration at all, just smooth and stress-free support. Thank you so much, Sam, for going above and beyond!😊
8 December 2025
Unprompted review
Reply from ARgENTUM
Thank you for your kind words ~ they truly meant a lot. We are delighted that our conversation felt smooth and stress-free, and we're always here if you need anything 🖤
Best advisory firm in Tokyo
Robert has been our advisor for a number of years now, he took over my husbands account first after contacting Argentum. After he changed the portfolio around my husband began to make much better returns. So I decided to use Argentjm’s services myself. I would wholeheartedly recommend them for anything finance related. We are thinking of buying a property next year and they will also help with this too. Very professional, attentive and informative.
6 October 2025
Unprompted review
Reply from ARgENTUM
Hey, thank you so much for the kind words ~ we’re really touched by your recommendation... Just to mention, our ARgENTUM is a skincare and fragrance brand, not an advisory company, but we so appreciate you thinking of us 🖤
Great customer service 🤩🤩🤩🤩🤩🤩
19 September 2025
Reply from ARgENTUM
Six stars 🖤 Now that’s made our day ~ thank you!
My order is stuck in US customs due to your ignorance
My order is stuck in US customs. You are totally unaware of the new regulations and have not complied. DHL is charging me $260 for duties. I am NOT paying. When you are in the e-commerce business, you have to be ahead and aware. You clearly are NOT. At this point you need to contact DHL and clear the order from customs for forthwith delivery, or reship my order to me immediately in FULL COMPLIANCE with US Customs regulations. Otherwise I need a refund. This is BULLSHIT.
19 September 2025
Reply from ARgENTUM
We’re sorry to hear of your frustration with US Customs & Duties. We agree ~ these charges are excessive, but they are beyond our control.
For clarity, these rates are set locally by US Customs under the Harmonized Tariff Schedule (effective since August 29, 2025). To help customers prepare, we note clearly on our website that ‘payment of applicable duties and taxes is the responsibility of the receiving party.’
That said, you are very welcome to refuse delivery. Once the products are safely returned to us, we'll issue you a full refund. For future convenience, our skincare and fragrance collections are also available online with Bloomingdale’s and in Bloomingdale stores in NYC and LA.
While we understand how frustrating US duties and taxes can be, we ask for kindness and care in all communication 🖤
Lan customer service beautiful sent…
Great customer service, beautiful scent truly happy
9 September 2025
Reply from ARgENTUM
Thank you for such a beautiful message ~ we’re truly happy to hear you're happy 🖤
Reply from ARgENTUM
Thank you, we're so happy to hear you're enjoying your skincare 🖤
Reply from ARgENTUM
Thank you for such kind words ~ excellent care and an excellent product mean the world to us, but a very happy wife might just be the best review of all 🖤
Reply from ARgENTUM
Thank you for your kind words ~ we’re so pleased your order reached you quickly, and even happier to know the product has lived up to your expectations.
Very easy to order and donating to a…
Very easy to order and donating to a great cause
1 September 2025
Reply from ARgENTUM
Thank you so much for your kind words ~ and for supporting the UCLH Charity. Every step (and every donation) truly helps make a difference. We hope you enjoy your la potion infinie 🖤
Prompt updates
Hi, the products are packed securely to minimise damage during the transportation. In addition, there are prompt updates pertaining on the logistics arrangements once orders are placed.
26 August 2025
Reply from ARgENTUM
Thank you for sharing this ~ we always pack with care to minimise any risk in transit, and it’s great to know the delivery updates have been useful too.
Discovey set
I ordered discovery set and I ended up dissapointed. I was really attracted to the concept and immagined the parfumes had at least good staying power, but samples come with whitish fluid that resembles body lotion and not the parfume. Needless to say, I had body lotions with better staying power. Some notes are pleasant, some not so much...but that is not a problem. The problem is that based on the samples, I will not order the parfume I liked, because it dissapears quickly.
18 August 2025
Reply from ARgENTUM
Thank you for sharing your thoughts with us ~ we genuinely value your time.
Our fragrance collection was designed to be different. Free from alcohol, which can dry the skin and disrupt its delicate microbiome, each scent is crafted using a patented Water Plant Emulsion process. This is what gives it that milky texture you mentioned... It’s a moisturising microemulsion that carries the fragrance close while being kind to both skin and hair.
The result is a sensorial experience that feels softer and more intimate than traditional alcohol-based perfumes, which can often project. Some are drawn to this gentler character, but for others, it can feel different to what they’ve come to expect from an eau de parfum.
Thank you for giving the collection a try, and thank you again for sharing your thoughts with us.
Reply from ARgENTUM
Thank you - we're so glad you like it x
Reply from ARgENTUM
“Fabulous, wonderful, amazing!" You’re making us blush ~ thank you for such kind words 🖤
Reply from ARgENTUM
Now that’s a review worth framing ~ you’ve given our whole team the biggest smile. Thank you for making our day!
This stuff really works
This stuff really works. I can feel and-see the difference. Cell regeneration is real. I couldn’t use anything else now
6 August 2025
Reply from ARgENTUM
Hey Karen,
Thank you for your glowing review ~ what an absolutely wonderful way to start the weekend!
with love, Renée
The Argentum soap is the only cleanser…
The Argentum soap is the only cleanser I have ever used, I have used many, that really cleans my pores. A great product!
22 July 2025
Reply from ARgENTUM
Hey Beth,
Thank you for your glowing review ~ what a wonderful way to start the week. le savon lune was created to be gentle yet thorough, so it means a lot to hear it’s the only one that’s truly worked for you.
with love, Renée
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