Parliament gave its final green light to updated EU rules to improve the protection and information passengers receive if their travel is disrupted.&nbsp;The regulation, which will strengthen the protection of passenger rights across all modes of transport, was adopted with 652 votes in favour, two against and eight abstentions.

The adopted text clarifies the rules on reimbursement in the case of cancellations when flights are booked via an intermediary, such as travel agents or online booking platforms. Passengers are entitled to receive full reimbursement, including of any intermediation fee, within 14 days.

Passengers will be able to submit claims using standardised forms for reimbursement and compensation, or any equivalent form provided by the carrier.

The new rules also strengthen the rights of persons with disabilities and persons with reduced mobility by allowing an accompanying person to travel with them on a flight free of charge if their presence is necessary, as is already the case for travel by bus, train or ship.

passenger rights (T)

air transport package (T)

consumers' protection (T)

railway package (T)

9th parliamentary term

2021 European Year of Rail (T)

Passenger rights

Press Conference by Matteo RICCI (S&D, IT), rapporteur on the Enforcement of passenger rights in the EU

Voting session

Air Passenger Rights: closing statement by Andrey NOVAKOV (EPP, BG), rapporteur

EP Plenary Session - July 2026 - Air passenger rights

Air Passenger Rights: opening statements by Andrey NOVAKOV (EPP, BG), rapporteur and Apostolos TZITZIKOSTAS, European Commissioner for Sustainable Transport and Tourism

Air Passenger Rights: MEPs debate

Press conference: Air passenger rights by Roberta METSOLA, EP President, Alexis VAFEADAS, Cyprus's Minister of Transport, Apostolos TZITZIKOSTAS, European Commissioner, Andrey NOVAKOV, rapporteur and Virginijus SINKEVIČIUS, vice-chair TRAN Committee

EP delegation to the Conciliation Committee meeting on Air passenger rights

Air passenger rights: signing ceremony in the presence of Roberta METSOLA, EP President and Alexis VAFEADES, Cyprus Minister of Transport

Infoclip: Air passengers rights (extended version)

TRAN vote on two legislations that seek to reinforce passenger rights

EU Passenger rights rules: extracts from the vote and statements by Matteo RICCI (S&D, IT), Andrey NOVAKOV (EPP, BG), and by Jens GIESEKE (EPP, DE), Rapporteurs

Infoclip: Passenger rights

Rail passengers' rights and obligations: extracts from the debate (28/04) and from the vote (29/04)

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