No service, no one cares
Domainfactory forced a server change on my account and with this they broke a lot of things:
They broke 2 of my websites and the MX record for one domain.
But the core problem is that they don't care at all. The hotline is crazy incompetent. The person I spoke to did not even intellectually understand what the issue was.
My service tickets have been ignored for over a week, nobody is replying or caring.
I have been a customer for over 20 years and in the beginning the company was rock solid. I really don't know what happened here but it's really bad.
Reply from DomainFactory
Hello,
Thank you for your review and for your long-standing loyalty of over 20 years.
I am sorry to hear about your frustration with the recent server migration and the technical issues it's caused with your websites and email configuration.
For more information about the hosting migration, please visit: https://www.df.eu/de/support/df-faq/aktuelles/managed-hosting-migration/allgemeine-informationen/
For specific details about IP address changes and technical specifications that could be affecting your websites and MX records, you can find information here: https://www.df.eu/de/support/df-faq/aktuelles/managed-hosting-migration/technisches/
There's also a checklist of actions to take before and after migration that may help resolve your current issues: https://www.df.eu/de/support/df-faq/aktuelles/managed-hosting-migration/handlungsbedarf/
We take your feedback about our support response time and quality very seriously. Our standard support is designed to provide technical assistance across multiple channels , and we understand how important timely resolution is, especially when critical services are affected.
Kind regards,
DomainFactory