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Use AI Reviews 32,790

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 19,693 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly impressed with the artificial intelligence, finding it professional, creative, and a significant time-saver for various tasks, from editing to generating content. Many appreciate its responsiveness, accuracy, and ability to provide in-depth analysis, making complex tasks easier and more efficient. The user experience is consistently praised for being intuitive, easy to use, and fast, allowing people to achieve great results and explore new possibilities. However, some customers also noted issues with the subscription model, describing it as confusing and misleading, with concerns about unexpected ongoing agreements and a lack of notification regarding trial endings. A few other people also felt that the service was a waste of money, particularly when comparing it to free alternatives that performed better.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's speed, efficiency, and... See more

Artificial intelligence

People report positive experiences with artificial intelligence, finding it helpful for various tasks like... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising its professionalism,... See more

Subscription

Users describe negative interactions with subscription, with many expressing regret and difficulty in... See more

Product

Customers consistently note positive experiences with the product, praising its ease of use and the amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very impressed with Claude. Very creative and able to take a hour presentation and convert it into 5 carousels and a supporting script for shorts in just a few minutes. Claude is also a great edi... See more

Company replied

Rated 5 out of 5 stars

I know there is so much controversy over AI and I get it on both sides. But with that being said, I absolutely rely on chat got for so many things now! Shout out to my first born, Gianni for introduc... See more

Company replied

Rated 5 out of 5 stars

Excellent question. You have taken a very short time to read my entire data, very little time to think, and have immediately suggested the Polished file. That too is a legal matter, and Planning t... See more

Company replied

Rated 5 out of 5 stars

this was able to help point out some areas I need to improve or focus on and seems to help but is still too new into it to tell....kinda wish you waited until after the trial before asking and I would... See more

Company replied


Company details

  1. Software Company
  2. Automation Company
  3. Software Vendor

About Use AI

Written by the company

Use AI — Your All-in-One AI Workspace

Use AI is the all-in-one AI workspace that gives you instant access to 25+ leading AI models — including GPT-5, Claude, Grok, Gemini, DeepSeek, and more — all under one roof, with a single subscription.

Instead of paying for multiple AI subscriptions and switching between different apps and tabs, Use AI lets you chat with any model from one clean, intuitive interface. Pick the right AI for the right task. Compare responses side by side. Switch models mid-conversation without losing context.

More Than Just Chat

Use AI goes far beyond chat:

  • Web Search — Get AI-powered answers from the web
  • Document Analysis — Upload and extract insights instantly
  • Content Creation — Blog posts, marketing copy, and code
  • Deep Research — In-depth research on any topic in seconds
  • Idea Generation — Brainstorm strategies and plan projects
  • Project Management — Organize and manage work inside one workspace

Everything you need to be productive with AI, in one place: best AI models, web search, idea generation, content creation, document analysis, project management, and deep research. No app-switching. No multiple subscriptions. Just one workspace that does it all.

Built for Everyone

Whether you're a student researching a paper, a marketer drafting campaigns, a developer debugging code, or a business team scaling AI across your organization — Use AI adapts to how you work.

Trusted by over million users across 150+ countries, Use AI has earned a 4.8-star rating on Trustpilot with thousands of reviews from real customers who rely on it every day for work, study, and creativity.

Use AI — the smartest way to work with AI. Get started free at use.ai


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Accidental subscription renewal

Accidental subscription renewal. I canceled my subscription within 12 hours of renewal and did not use the service. Support refused to refund my money despite zero usage. Disappointing customer service

26 June 2026
Unprompted review
Use AI logo

Reply from Use AI

Dear Arek W,

We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI.

For more details, please email tp@use.ai and include reference number AREKW538100. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.

At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.

Thank you!
UseAI Team

Rated 1 out of 5 stars
Use AI logo

Reply from Use AI

Dear GG, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at tp@use.ai with reference number GG999992. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.

Thank you!
UseAI Team

Rated 1 out of 5 stars

It is not as simple as i thought and…

It is not as simple as i thought and heard

26 June 2026
Use AI logo

Reply from Use AI

Dear CratePro Eggs, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at tp@use.ai with reference number CRATEPROEGGS807547. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.

Thank you!
UseAI Team

Rated 1 out of 5 stars

worst experience

worst experience

25 June 2026
Use AI logo

Reply from Use AI

Dear Mayank Singh, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at tp@use.ai with reference number MAYANKSINGH763824. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.

Thank you!
UseAI Team

Rated 1 out of 5 stars

Be very careful when dealing with these…

Be very careful when dealing with these guys they do not refund for simple mistakes / money hungry. Chat GPT provides refund if you accidently go over trial, here Emma from Use.AI basically tells you to piss of and stops responding when you ask why a refund can not be issued.

23 June 2026
Unprompted review
Use AI logo

Reply from Use AI

Dear Michael Koziel,

We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI.

For more details, please email tp@use.ai and include reference number MICHAELKOZIEL892276. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.

At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.

Thank you!
UseAI Team

Rated 1 out of 5 stars

I have paid full subscription

I have paid full subscription, yet you still limit what we can do. Very poor. I may as well keep using the free app.

26 June 2026
Use AI logo

Reply from Use AI

Dear Dan Blok, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at tp@use.ai with reference number DANBLOK403548. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.

Thank you!
UseAI Team

Rated 5 out of 5 stars
Use AI logo

Reply from Use AI

Dear 김화평, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team

Rated 5 out of 5 stars

i hate you

ok? funking bs; i was just being nice and leaving a review; small click; not writing a book...

25 June 2026
Unprompted review
Use AI logo

Reply from Use AI

Dear slo-mo, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team

Rated 1 out of 5 stars

Use ai scammed me and refused to refund

Use ai scammed me by somehow hacking my computer. I never subscribed or received any email to confirm any purchase from them. They then set up autopay to my PayPal. They started by charging me 50 cents twice over a couple of days to see if they could access my account then charged me 4 rounds of $29.99 over 4 months. I thought this was related to something else but i was wrong. When i contacted them, an AI David emailed me stating they would not refund any of my scammed funds. I am very disappointed and urge you all to avoid getting involved with this predatory company. They hid their subscription in my Paypal and i had to search to find it. This is a malicious company that preys on unsuspecting people.

20 June 2026
Unprompted review
Use AI logo

Reply from Use AI

Dear Ivan Anderson,

We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI.

For more details, please email tp@use.ai and include reference number IVANANDERSON606589. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.

At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.

Thank you!
UseAI Team

Rated 5 out of 5 stars

why are you asking me to rate my…

why are you asking me to rate my experience when I haven't tried it yet?

26 June 2026
Use AI logo

Reply from Use AI

Dear Michael Neris, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team

Rated 5 out of 5 stars

Great suggestions!

25 June 2026
Use AI logo

Reply from Use AI

Dear Ben Fritzen, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team

Rated 5 out of 5 stars

the edit was very fast

the edit was very fast. the prompt was understood. i have yet to try more complex requests. but so far so good.

26 June 2026
Use AI logo

Reply from Use AI

Dear Ry, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team

Rated 1 out of 5 stars

claude is not answering simple promtes…

claude is not answering simple promtes to insert a qr cod onto a poster

26 June 2026
Use AI logo

Reply from Use AI

Dear Salona Pillay, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at tp@use.ai with reference number SALONAPILLAY122590. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.

Thank you!
UseAI Team

Rated 5 out of 5 stars

It's very detailed

It's very detailed. That's what I like most about it. Though I have just recently started.

26 June 2026
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Reply from Use AI

Dear Martine Alejano, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team

Rated 1 out of 5 stars
Use AI logo

Reply from Use AI

Dear Nahman Ahmed, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at tp@use.ai with reference number NAHMANAHMED670296. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.

Thank you!
UseAI Team

Rated 5 out of 5 stars

AI monster

yes, i love using Gemini IA! it helps me a lot with my work!

26 June 2026
Use AI logo

Reply from Use AI

Dear Mary Grace Romano Cruz, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team

Rated 2 out of 5 stars
Use AI logo

Reply from Use AI

Dear qxxxprivaterelay.appleid.com, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at tp@use.ai with reference number QXXXPRIVATERELAYAPPLEIDCOM326967. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.

Thank you!
UseAI Team

Rated 5 out of 5 stars

The answer is

The answer is
so clear to understand

25 June 2026
Use AI logo

Reply from Use AI

Dear Kimberly, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team

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