Rivervale Reviews 4,778

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 500 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, attentive, and proactive, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting that employees are knowledgeable, professional, and provide clear communication from initial inquiry to vehicle delivery and even post-delivery follow-ups. The overall service is frequently described as efficient and easy, with people appreciating the quick processing of paperwork and the timely delivery of their vehicles. Reviewers often express their satisfaction with the user experience, finding the process straightforward and hassle-free, leading many to become returning customers. However, a few people mentioned minor hiccups with delivery, though these were often attributed to the delivery company and were promptly addressed by the company's team.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, helpful, and attentive... See more

Service

People report positive experiences with service, often describing it as seamless, stress-free, and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, helpful,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the punctuality and... See more

User experience

Customers had positive experiences with the user experience, often describing it as easy, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from start to finish. Kyle was so helpful with the lease process and talked us through everything. Extremely knowledgeable and despite numerous questions he was always readily ava... See more

Company replied

Rated 5 out of 5 stars

Simple and easy communications with Jim to order my new lease car. Queries answered quickly. From original enquiry to delivery of the vehicle was 3 weeks, including the 2 week cooling off period. It... See more

Company replied

Rated 5 out of 5 stars

From speaking to Matt initially and his assistance in placing my order for my Lexus LBX, through to the help given by Teresa in sales support to ensure my car was available for collection in the sho... See more

Company replied

Rated 5 out of 5 stars

Leasing the car from Riverdale was easy and efficient. I started the journey through leaseloco and ended up with Riverdale. I was looked after by Jordon and from the first contact to the last call che... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Service
  3. Leasing Service

Written by the company

Rivervale provides leasing, servicing and vehicle management for cars, vans and minibuses.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fabulous

Rivervale have a great range of vehicles for leasing. I opted for a Nissan Qashqai. I am super happy. My vehicle was delivered on a transporter which was fab. The deal was great and Kyle was professional, friendly and accessible. Ellie who arranged delivery was also fantastic. I will definitely return to Rivervale once my lease is due to renew. They are a 5 star company⭐ ⭐ ⭐ ⭐ ⭐ Thank you ☺️

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service with my…

Excellent and efficient service with my point of contact Jordan. Our second vehicle lease with Rivervale.

22 June 2026
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Reply from Rivervale

We are so pleased to hear your experience was excellent and efficient, Sam. Thank you for leaving us such a nice review, we hope you enjoy your new vehicle and hope to see you again!

Rated 5 out of 5 stars

My first time leasing a car and it was…

My first time leasing a car and it was amazingly easy. Jack at Rivervale was excellent. He explained the process clearly and answered all my numerous questions! There was absolutely no pressure and this gave me time to make my mind up. I was kept up to date at every stage and everything went without a hitch. Absolutely the best experience I've ever had regarding changing my car. Thank you Rivervale team and Jack who were always so helpful.

22 June 2026
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Reply from Rivervale

Thank you so much for your kind works, Sheila, we really appreciate it. We are pleased to hear your experience was easy and Jack was excellent. Thank you for choosing Rivervale, we hope you enjoy your new car!

Rated 5 out of 5 stars

The team make car leasing hassle free

The team make car leasing hassle free. Very professional staff with great customer service. Would highly recommend. I’ve used them twice now.

19 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, we are pleased to hear your experience was hassle free. We appreciate you continuing to choose Rivervale, we hope to see you again, enjoy your new wheels!

Rated 5 out of 5 stars

One very satisfied customer

Nothing was too much trouble .these guys go out of their way to make sure the vehicle is exactly what you want .Thankyou Ross King you're an absolute diamond 💎

19 June 2026
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Reply from Rivervale

Thank you for taking the time to leave us such nice review, Maureen. We are pleased to hear Ross helped you get the vehicle you were looking for, enjoy!

Rated 5 out of 5 stars

First time leasing

From the first phone call to receiving my car the whole process as been straightforward Jordan has been very helpful and always returns calls promptly only had the car a day so will see how it goes but no complaints at all

19 June 2026
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Reply from Rivervale

Thank you, Steven. We are pleased to hear the process of getting your car was straightforward, and Jordan was able to help. We hope you enjoy your new car!

Rated 5 out of 5 stars

Excellent Service...

Jim and the team were great from start to finish, keeping us informed at every step of the way. Highly recommend them to anyone looking for a car lease.

19 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Mark, we really appreciate it. We are glad Ito hear the team was helpful, thank you again for choosing Rivervale. Enjoy your new wheels!

Rated 5 out of 5 stars

Rivervale lease experience

From the outset Rivervale have been prompt and clear with the information, keeping me updated with the progress of my lease. Only negative (which was outside of Rivervales control) was the day of delivery, but they chased the dealership for an eta and provided a 2hour window within 2 hours when I could expect delivery... All in all I seamless transition from my previous lease provider...

19 June 2026
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Reply from Rivervale

Thank you, Mark. We really appreciate you taking the time to leave us such a nice review. We're sorry to hear about thew slight hiccup but are glad to know it was resolved, enjoy your new lease!

Rated 5 out of 5 stars

Great customer service again

Great customer service again! I have had lease cars with Rivervale for 11 years now. Friendly, responsive, honest, open and trustworthy. Jack kept in regular touch, listened to what I was looking for and and found me a competitive deal for when I needed it. Highly recommend.

12 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Chris.
11 years is amazing! We really appreciate you continuing to use and trust Rivervale for your cars. We are pleased to hear you got a competitive deal and hope you enjoy your new car! We hope to see you again.
The Rivervale Team

Rated 5 out of 5 stars

My journey with rivervale

Im very happy with rivervale and I'm now on my 3rd leasing car, mr Jordan Nailard is a pleasure to work with and not your typical salesman who talks aloud of poo.

18 June 2026
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Reply from Rivervale

Thank you for continuing to choose Rivervale, Karen, we really appreciate it. We are pleased to hear you are happy with your experience, we hope you enjoy your new car!

Rated 5 out of 5 stars

The promptness and ease of getting the…

The promptness and ease of getting the car I wanted. Kyle was very professional and extremely helpful.

17 June 2026
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Reply from Rivervale

Thank you for taking the time to leave us such a nice review, Munsuhks. We are thrilled to hear your experience was professional and helpful. Enjoy your new car!

Rated 5 out of 5 stars

Stuck with Rivervale for the renewal

We first used Rivervale 3 years ago and when it came time to replace our current vehicle we stuck with them. We checked other companies first, obviously and decided to stay with Jim and Rivervale.

17 June 2026
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Reply from Rivervale

Thank you, Steve. We are pleased to hear you are continuing to choose Rivervale and we really appreciate it! We hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Efficient, friendly and great old fashioned customer service

Leasing the car from Riverdale was easy and efficient. I started the journey through leaseloco and ended up with Riverdale. I was looked after by Jordon and from the first contact to the last call checking I was happy with the car, I was kept informed and had all of my questions answered. If only it was this simple with every company. No unnecessary steps, no selling, just informative and open conversations, and lease deal that im really happy with.

16 June 2026
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Reply from Rivervale

Thank you for choosing Rivervale, Lee. We appreciate you taking the time to leave us such a nice review and we hope you enjoy your new wheels!

Rated 5 out of 5 stars

Outstanding service from start to finish

From my initial enquiry through to taking delivery of the car, the entire process was seamless and stress-free, with regular updates provided on the progress of the order.
Thank you to Matt and the team at Rivervale. We are absolutely delighted with our new car and couldn’t be happier with the service we received. I would highly recommend them to anyone looking for a hassle-free car leasing experience.

16 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Sam. We are so glad to hear the process was seamless, we hope you enjoy your new car!

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