PastBook Reviews 

35,757
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including the printing, paper, and overall finish of the books, often noting that the items look even better than expected. Many people appreciate the user-friendly experience, finding the process of creating and editing their photo books easy and straightforward, with options to customize and organize pictures. However, some customers experienced issues with delivery, including delayed orders, packages not arriving, or being returned due to incorrect labeling. There were also occasional concerns regarding the quality of some pictures, with reports of darkness, blurriness, or pictures being cut off, and some felt the selection of photos in their order was not what they had intended.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising the beautiful presentation, high... See more

Quality

People report positive experiences with quality, highlighting that books are beautiful, well-made, and of... See more

User experience

Reviewers highlight positive aspects of user experience, noting the process is very easy and quick to set up... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the fast delivery and quick... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The books were beautifully produced, the cover photo excellently presented. There were just two drawbacks: 1) the photos presented were, in little groups, in reverse order. Sometimes this could b... See more

Company replied

Rated 5 out of 5 stars

I bought a calendar here and it looked even better in real life than on the photo. Would definitely use this service again. Also contacted customer support because I had a few questions and they respo... See more

Company replied

Rated 5 out of 5 stars

I love how my Facebook pictures are all organized and look beautiful in this book. Then I can delete the pictures off of my phone so that I have more storage space to take more pictures! This book is... See more

Company replied

Rated 5 out of 5 stars

Wow, I love them. I ordered quite a few lovely memories over the past few years. Wonderful quality lovely colours and the books are fantastic really impressed. Next update will get another and a good... See more

Company replied


Company details

  1. Photo Printing Service

Written by the company

PastBook collects your photographic memories, otherwise scattered across different social networks, clouds and devices, in one safe place. We help you rediscover the highlights of your life’s moments, providing you with a unique experience to easily relive and share them: either online – in a digital interactive photo book or in a tangible way – in a beautiful hardbound keepsake.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

36K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(35,757)

1,633 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality books, have around a dozen of them!

I have about a a dozen Pastbooks now, a few family photo collections, year books and holiday titles. Each one is beautifully printed on good quality paper, nicely bound and delivered in great time. Full points for customer service too as my last book had a small fault, first time this has happened, and resolved with good communication, and I am currently awaiting a replacement. Highly recommend these books.

9 July 2026
Rated 5 out of 5 stars

Nice.

It was five months ago and I had forgotten it!
But it must have been good otherwise I would complained ....

20 December 2025
PastBook logo

Reply from PastBook

❤️

Rated 5 out of 5 stars

A Fabulous Memory Book.

Excellent communication. Fabulous end result! Great quality at a reasonable price. It was delivered quickly and efficiently. I love my latest PastBook!!

30 June 2026
PastBook logo

Reply from PastBook

❤️

Rated 5 out of 5 stars

This was the perfect gift for my mother-in-law.

This was the perfect gift for my mother-in-law who has Alzheimer's. I filled the book with trips we've went on, and visiting family members, as well as local dining spots we regularly attend. Now she can go through the book whenever she wants to to view these memories.

6 July 2026
PastBook logo

Reply from PastBook

❤️

Rated 4 out of 5 stars

Some problems in DHL delivery

Good quality of photos

28 June 2026
PastBook logo

Reply from PastBook

Thank you so much for your review, and we're glad you're happy with the photo quality.

We're sorry to hear there were some issues with the DHL delivery. We're currently looking into this with DHL to understand what happened and make sure it doesn't happen again.

Please don't hesitate to reach out if you have any other concerns.

Rated 5 out of 5 stars

This book is very beautiful

This book is very beautiful! The pictures look awesome. And the price was very special!! I would like to do another book!!!!!

2 July 2026
PastBook logo

Reply from PastBook

❤️

Rated 5 out of 5 stars

Beautiful and practical for photo storage!

I love how my Facebook pictures are all organized and look beautiful in this book. Then I can delete the pictures off of my phone so that I have more storage space to take more pictures! This book is of great quality and I highly recommend it!

2 July 2026
PastBook logo

Reply from PastBook

❤️

Rated 5 out of 5 stars

I have 9 of these books

I have 9 of these books! They are awesome, I get the hard cover. The picture quality is amazing! I personally think they are worth the money. They make great coffee table books.

30 June 2026
PastBook logo

Reply from PastBook

❤️

Rated 5 out of 5 stars

Amazing book…

They fixed some blurs out of some of my photos. Very updated on timeline to receive photo book. I will definitely return for future use.

23 June 2026
Unprompted review
PastBook logo

Reply from PastBook

❤️

Rated 5 out of 5 stars

Happy Customer!!!

The quality and selection of the photos included - and the fact that the work was done for me!!

21 June 2026
PastBook logo

Reply from PastBook

❤️

Rated 4 out of 5 stars

It was a good book with memories.I wish…

It was a good book with memories.I wish though that with a few photos that were not perfectly edited with edges untrimmed and unfortunately not realised in process , the pastbook could be returned to sender, prior to printing,with recommendations for editing.

29 June 2026
PastBook logo

Reply from PastBook

Hi Lynette, thank you for sharing your feedback, and I'm sorry to hear the book didn't meet your expectations. That's not the experience we want for you, and we'd love to make it right.

To help you further, could you please share some photos of the affected pages so our team can review and arrange the best resolution for you? You can send us an email at help@pastbook.com

Rated 5 out of 5 stars

I bought a calendar here and it looked…

I bought a calendar here and it looked even better in real life than on the photo. Would definitely use this service again. Also contacted customer support because I had a few questions and they responded quickly and were very helpful.

16 June 2026
Unprompted review
PastBook logo

Reply from PastBook

❤️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look