I love the ease of sending texts to my students and parents. I have been using it for 3 years now, and I love it. I only wish it was available in an app so that I could access it on my phone instead o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using EZ texting is simple. I like the features. We have been using the service for years. I wish you would include the link shortener.
Company replied
1) We pay for a year up front - every time our business credit card doesn't work for the extra teammate seat ($10) you disable our whole account. We would appreciate it if you could leave the accou... See more
Ez texting is a great platform for sending out messages. Very easy to use and at a very affordable price. I had only had one issue with getting my registration approved and they were very kind to work... See more
Company replied
Company details
About EZ Texting
Written by the company
Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going.
Secure trusted numbers.
Build attentive audiences.
Craft effective texts.
Start free today.
Contact info
548 Market Street, Suite 44523, 94104, San Francisco , United States
- eztexting.com
The Most Powerful SMS Features Available
3.5
Average
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I still consider myself a beginner in…
I still consider myself a beginner in computer technology of any kind. With that reality in mind, this grandmother is successfully distributing devotionals to 130 avid readers bi-weekly. EZ Texting is living up to the name. Thank you!
26 May 2026
Reply from EZ Texting
Hi Georgia, Thank you so much for your review! Your story is such a wonderful reminder that technology should feel approachable and empowering, no matter your experience level. We’re honored to be a part of your outreach and so glad EZ Texting is living up to its name for you.
Thank you again for sharing your experience!
The process is simple
The process is simple, intuitive, and versatile. I used it 50 days in a row for a daily devotional series. The responses I received from my recipients were so positive, I am gearing upo for round 2!
26 May 2026
Reply from EZ Texting
Hi Pastor, Thank you so much for your wonderful review! We’re thrilled to hear that you found EZ Texting simple, intuitive, and versatile to use for your daily devotional series. We’re excited to hear you’re gearing up for round two and are grateful to be part of your outreach efforts. Thank you again for sharing your experience!
My team and I love EZ Texting!
My team and I love EZ Texting! We can expand quickly and take on more with the efficiency it provides.
26 May 2026
Reply from EZ Texting
Hi Kari, Thank you for your review. We’re thrilled to hear that you and your team are loving EZ Texting and that it’s helping you work more efficiently as you grow. We truly appreciate your support and thank you for choosing EZ Texting!
Church Messages in Demand…
Able to access the application on demand, sending quick messages when needed to church members.
Thank you 😊
14 May 2026
Reply from EZ Texting
Thank you for your review! We’re so glad to hear that EZ Texting has helped you quickly connect with your church members whenever needed.
Having the ability to send timely messages on demand is so important for keeping your community informed and engaged, and we’re honored to be part of that communication.
Thank you again for choosing EZ Texting and for taking the time to share your experience!
Using EZ texting is simple
Using EZ texting is simple. I like the features. We have been using the service for years. I wish you would include the link shortener.
12 May 2026
Reply from EZ Texting
Hi Woody, Thank you for your review and for being a longtime EZ Texting customer! We’re so glad to hear that you find the platform simple to use and that you’ve been enjoying the features over the years.
We also appreciate your feedback about the link shortener feature. Our support team would be happy to walk through how link shortening works and help make sure you’re getting the most out of it.
Thanks again for your continued support!
Reply from EZ Texting
Hi Nancy, thank you for your feedback. We're thrilled to hear that text communications works very well for you! We appreciate your support.
Able to get my messages out in 3 mins.
18 May 2026
Reply from EZ Texting
Hi Sadie, Thank you for your review! We’re so glad to hear that EZ Texting helps you get your messages out quickly and efficiently. We appreciate you taking the time to share your experience and thank you for choosing EZ Texting!
Good texting program for small business
Not entirely intuitive but after you figure it out it's quite easy and efficient to use this service. They also provide good tech support.
18 May 2026
Reply from EZ Texting
Hi Ilan, Thank you for your review! We appreciate your feedback and are glad to hear that once you got familiar with the platform, it became easy to use. It’s also great to know our tech support team was helpful along the way. Thanks again for taking the time to share your experience with EZ Texting!
Account Fixes?
1) We pay for a year up front - every time our business credit card doesn't work for the extra teammate seat ($10) you disable our whole account. We would appreciate it if you could leave the account alone and just disable the teammate?
2) also, still can't reactivate the teammate seat for whatever reason due to something on your end?
3) Would be ideal for our business if we could pay for our subscription for a year at a time AND include the teammate seat for the whole year vs billing us monthly the $10.31.
18 May 2026
Unprompted review
I love the ease, Want an App!
I love the ease of sending texts to my students and parents. I have been using it for 3 years now, and I love it. I only wish it was available in an app so that I could access it on my phone instead of always having to open a web browser.
15 May 2026
Unprompted review
Reply from EZ Texting
Hi Charmise, Thank you so much for your review and for being with us for the past 3 years! We’re thrilled to hear that EZ Texting has made it easy to stay connected with your students and parents.
We also appreciate your feedback about mobile functionality. Feedback like yours is valuable, and our product team is aware of the desire for expanded mobile capabilities as we continue working on improvements to enhance the overall experience.
Thanks again for your continued support and for taking the time to share your experience!
As an all-volunteer non-profit
As an all-volunteer non-profit, EZ Texting is just that - easy. It's a very effective tool we use to communicate with our participants. We started using text as a tool when we saw our email campaign open rate drop. The event information we were sending was critical for the participants to know. EZ Texting has solved a big issue for us - getting the message out.
1 May 2026
Unprompted review
Reply from EZ Texting
Hi Jerry, Thank you for your review! It's great to hear that EZ Texting has been such an effective tool for keeping your participants in the loop, especially after finding that email wasn't cutting through. We're honored to be part of your outreach. Thank you again for trusting EZ Texting with your communications!
Much easier to use than other platforms…
Much easier to use than other platforms I’ve used in the past. I don’t usually need to contact support but when I do they are so kind and helpful. Highly recommend!
18 May 2026
Unprompted review
Reply from EZ Texting
Hi David, Thank you so much for your kind review! We’re thrilled to hear that you’ve found EZ Texting easier to use than other platforms you’ve tried. It also means a lot to know that when you do reach out, our support team has been helpful. We appreciate your recommendation and your support. Thank you for choosing EZ Texting!
Overall just meh..
Removed bulk deleting options for "soft bounce". Categorizes phone numbers as a "soft bounce" even when that number continues to bounce repeatedly.
50/50 on if you get someone who will actually help you rather than gaslight you with "solutions" that don't actually exist.
Very expensive if you plan to send out a daily message.
14 May 2026
Reply from EZ Texting
Hi Morgan, Thank you for your feedback. We are sorry to hear about your frustration with managing soft bounces and bulk delete options. A member of our customer team has reached out directly to address your concerns and help offer potential solutions. We hope you’ve been able to connect. If not, please reach out again, and we’ll make sure to get you in touch with the right person to assist further.
Thank you again for taking the time to share your feedback.
Easy to use and affordable
Easy to use and affordable! Our clients respond more to texts than email and phone calls.
15 May 2026
Unprompted review
Reply from EZ Texting
Hi Maria, Thank you for your review! We’re so glad to hear that you’re finding EZ Texting easy to use and affordable. Getting better engagement than email or phone calls is exactly the kind of impact we strive for. We appreciate you taking the time to share your experience!
You need to make the site more usable
You need to make the site more usable. For example, when we do an advanced search of contacts and get back results that include more than 200 we cannot message them all at the same time. The drop down only allows up to 200 to be selected. I have reported this before.
7 May 2026
Unprompted review
Reply from EZ Texting
Hi Sara,
Thank you for your feedback. We appreciate you taking the time to share this. It’s helpful to hear how this is impacting your process, and we’ve shared your input internally.
In the meantime, our support team would be happy to connect with you to better understand your use case and explore potential solutions. Depending on your goals, there may be ways to streamline this, such as setting up workflows to reach larger groups more efficiently.
Thanks again for bringing this to our attention. We’re always working to improve the experience!
Ease of use, a bit pricey
We love the simplicity of EZTexting and their platform, however, it can get costly if you are sending a large amount of texts. We are an organization with about 300 clients, and the credits definitely add up, especially in addition to the annual subscription. We have decided to be more purposeful with WHAT we send texts for, for that reason. But otherwise, we do like the program!
12 May 2026
Reply from EZ Texting
Thank you for your review! We’re so glad to hear that you’re enjoying the simplicity of EZ Texting. That’s exactly what we aim to deliver.
We also appreciate your feedback around costs when sending higher volumes of messages. Being intentional with your messaging is a great approach, and if it’s helpful, our team would be happy to explore plan options or strategies that better align with your usage and help you get the most value.
Thanks again for sharing your experience!
Canceled same day, no refund issued
Purchased a product that was canceled and removed from my account the same day. Despite this, no refund has been issued.
I have already submitted a refund request (R-015653) and opened a dispute, but the issue remains unresolved.
This should be straightforward — if a product is canceled immediately and not used, the refund should be processed promptly.
20 April 2026
Unprompted review
Reply from EZ Texting
Hi Daniel, Thank you for your feedback and letting us know of your concerns. It looks like your refund request was submitted on the 28th and approved on the 29th. Once approved, refunds can take several business days to appear in your account, depending on your financial institution’s processing times.
We appreciate your patience while this is being completed. If you don’t see the refund after that timeframe, please feel free to reach out and we’ll be happy to take another look.
Thank you again for bringing this to our attention.
EZ texting is OK
EZ texting is OK. It gets the job done and people get their texts. But if I’m honest, they charge way too much for credits, the app is horrendous, and I know there has to be something better out there.
21 April 2026
Reply from EZ Texting
Hi Jonathan, Thank you for your honest feedback. We appreciate you sharing your experience. We’re glad to hear that EZ Texting is helping you successfully reach your audience, but we understand your concerns around pricing and the mobile app experience. You may find it helpful to access your account through your mobile device’s web browser, which provides full functionality.
If you’re open to it, our team would be happy to connect and explore plan options or ways to better align with your usage, as well as share tips for getting the most out of the platform.
Thanks again for taking the time to share your review.
Great support
Great support. Lee was very thorough onboarding and always quick respond, always there to help. Will has been extremely helpful from the start as well. Definitely recommend.
27 March 2026
Reply from EZ Texting
Hi Dave, Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our team. We truly care about making onboarding smooth and being there when you need support. We really appreciate your recommendation and look forward to continuing to support your success!
Wish there was a short cut if we need…
Wish there was a short cut if we need to edit 60 workflows at once, rather than edit ine by one. Same with adding multiple keywords to a campaign at once. It's too tedious, the way it is now.
27 March 2026
Reply from EZ Texting
Hi Barbra, Thank you for your feedback. We really appreciate you taking the time to share this. We understand how managing a large number of workflows or keywords individually can feel tedious, and your input highlights an important opportunity for improvement.
In the meantime, we recommend reaching out to your account manager. They may be able to suggest potential workarounds or more efficient ways to accomplish what you're looking to do.
Thanks again for your insights!
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