BBC Help

We’re aware of a small number of reports from active subscribers using the BBC app on iPhones, iPads, and Android devices who are being incorrectly prompted to subscribe when trying to access content included with their existing subscription. We’re currently investigating this issue and working to resolve it as soon as possible. For more information, including troubleshooting steps, visit our FAQ: Why does the BBC app ask me to subscribe when I already have a subscription?

We’re aware of a small number of reports from active subscribers using the BBC app on Apple devices (iPhone/iPad) who are being incorrectly asked to subscribe when trying to access content included with their existing subscription. We’re currently investigating this issue and working to resolve it as soon as possible. For more information, including troubleshooting steps, visit our FAQ: Why does the BBC app on iPhone and iPad ask me to subscribe when I already have a subscription?

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