Miinto United States Anmeldelser 364

quick and easy to update my address on the order
and short chat about when to expect the order.

Miinto illygaly charging US customers DUTY under $800 purchase

I purchased a pair of Gucci loafers through Miinto. My husband wore them for the first time on a single outing — a taxi to the airport and a walk to the departure gate. The stitching on the saddle strap failed on that first wear.

I raised a complaint immediately in March. It took Miinto over two months to respond.

Their response rejected the claim on the basis that the shoes showed signs of "extensive abrasion", "deep leather creasing", and "frequent and heavy use." This is factually wrong. The shoes had been worn once. A taxi and an airport walk.

For context: my husband bought these as a direct replacement for an identical Gucci loafer he had worn regularly for two years. He knows exactly how to wear and care for this style of shoe. The previous pair lasted two years of normal use. These lasted one outing.

Minito had the shoes in their physical possession and still produced nothing more than vague speculation — no independent expert assessment, no technical analysis of the stitching failure. Just assertions. Under the Consumer Rights Act 2015 the burden of proof lies with the retailer, not the consumer. They made no serious attempt to discharge it.

They have since returned the shoes to us. A chargeback has been filed with our bank. Trading Standards and the relevant ADR scheme have been notified.

Avoid this company if you are purchasing anything of value and expect to be treated fairly if something goes wrong.

I am a victim of Miinto, four months of non-reimbursement, and lies regarding Franch costumers ...
4 mounts not refund and miinto teen not answer my réclamation in cervid constable and juridict...véritable scam. Scandal ...

They gaslit me after I returned a pair of shoes that I tried on at home. Tried on for five minutes. Then provided pictures and said there was too much dust on the soles and a slight water mark which could not have happened during an in-home try-on. They were probably rejected by someone else prior to me or slightly worn before i received them. They sent them back to me but I refused to pay the import duty. I've researched that they have been known to do this with other patrons. They are trying to protect the small owners that they help to facilitate sales but it's dishonest and wrong.

I ordered a pair of Gucci glasses and then I read the reviews on trust pilot and I was skeptical. The reviews were not good. I reached out to them asking for a certificate of authenticity. For my glasses and they told me when I receive it. I will get it and if I need anything further to reach out. I received my package yesterday and I can tell you these are real Gucci glasses. I have several other pair of Gucci glasses. I ordered them on Friday, and they came Saturday. I will patronized, this company again because I had a great experience.And they have quick response with customer service.Thank you thank you thank you.

Despite their claims to sell authentic designer merchandise from verified boutiques, in the case of their Casablanca t-shirts sourced from a boutique in the Lyon-region of France….the lie-detector test(reputable third party Authenticator) determined that was a lie.

When you message Miinto about the situation, you end up getting AI chat bot message responses. No one real.

Perhaps some of their merchandise they source from their supposedly verified resellers is authentic, but how could you know? How could they know? They don’t authenticate each piece. They are just an intermediary.

Hoped for better.

I waited for my order for a few days when I got it i received the wrong order. Now I won’t have my items for my vacation

I paid for an item that was delivered to the wrong address in New Jersey and never reached me. The situation required repeated contact with customer service, with no efficient resolution. Instead of taking ownership of the shipping error, the burden felt placed on me as the customer.

This was an extremely frustrating experience, and I cannot recommend ordering from this platform based on how this was handled.

Minto is very good service

Excellent customer service. Fast replies about inventory availability for a hard to find item. Much appreciated.

Super satisfied was their customer support! I was charged the unexpected taxes, but Tom helped me to resolve the issue. Definitely coming back to purchase more from this website.

Tom in customer support was amazing. I accidentality got a incorrect item and wow so responsive and helpful it was more than resolved to my satisfaction, left a happy customer. I am a big online shopper of their competitors like Farfetched and Cettire.. they are head and shoulders above in customer care response.

excesivas tarifas en los aranceles y manejos de los paquetes desde cualquier cantidad que sea tu compra. Es por eso que ya no he comprado.

Loveeeeee shopping at miinto. It’s always such a great experience!

Overall it was a very good shopping experience. The only thing that left me gasping for air was the tariff fee attached to the sale that was only evident
after the purchase was completed.

Great products, platform and customer service.

I recently made a purchase from Minto and was charged a customs fee. Since my order was under $800, I wasn’t sure if this charge was correct. I reached out to their customer service for clarification but haven’t received a response yet. I hope Minto can improve communication and provide clearer information about customs fees in the future. Overall, I like their products, but better support would make the shopping experience much smoother.

They have very quick service. Returning process was also very smooth. They keep you updated.

Online experience was simple, shipping was pretty fast. Only issue I had was the box it was shipped in.. you would expect the items to be shipped in a more structured box since the suits cost over $1k each. The package arrived with such a flimsy box that even DHL had to reseal it. Beside that everything went well