honey Rogers

This company is a sham with zero customer focus or empathy. I will avoid them if I were you and use other ethical companies that know that customers are the reason they are in business. Plus there's something called a good will gesture, and a good business assesses each customer issue on merits and not just focus on profit whilst hiding behind oppressive T&Cs.

I turned up at Stratford to board my coach to Stanstead. I had purchased return tickets the night before and I went into my email to look for the tickets to show the driver. I couldn't find the email in both of my email addresses and I explained to the driver that I had tickets and kept on looking for them. I was at this point frantic and under stress and duress as the driver was impatient, and after a while he threatened to leave. He totally was not listening to anything I had to say, even when I said I'll buy another ticket as I didn't want to miss my flight he was ranting. It was the guy selling tickets at the door that responded to me politely. He said I could buy a ticket and I asked if I'll be able to get a refund as I had a valid ticket already. He said yes that I should be able to get a refund if I write to them and explain the situation. I bought another ticket boarded the bus and carried on looking for the ticket which I soon found in my junk folder. Whilst on the bus I quickly wrote to customer service explaining everything and attaching the prebooked tickets and the newIy purchased one and asked that they refund one of the tickets. I got a non-caring, non-empathetic business as usual response that said it was my responsibility to show a ticket and request for cancellation had to be 24 hrs before, according to their T&Cs and I should technically sling my hook. I wrote back and forth like 5 times or so explaining that my request is not to do with cancelling a ticket but that I paid for the same seat and service twice and surely anyone that can reason will see that this is not right. I asked for my request to be referred to a manager who could use their discretion on the matter and issue a refund but I kept receiving the same response...it's my responsibility, their T&Cs this and that. In my last email I asked for their complaints procedure so I could formally complain and I got this -
"Dear ....,
We understand the difficult situation you described. However, as per our terms and conditions, each ticket is valid only for the specific journey and departure time selected at the time of purchase.

Unfortunately, unused tickets lose their validity and are non-refundable.

Regarding your request to escalate this matter as a complaint, please note that this response constitutes the final outcome following a review of your case in line with our policies. As the conditions were applied correctly, we are unable to offer a refund for either ticket.

Thank you for your understanding.

Kind regards,
Customer Care
FlibTravel International SA
4, Rue Belair
L-4514 Differdange"

Is this how an ethical company should treat customers who work hard for their money? Extremely appalled.

I like using the app to learn Spanish and have learnt lots of new vocabulary. I only wish that there was a back button function for the exercises as you can only go to the next word and not back to a previous word. If you needed to review a word you'll have to go through all the word in the category in order to return to the particular word.

Quick and efficient next day service from Kirill and his team. I loved that there was an option to drop off/pick up, plus I received updates via email every step of the way.
This was also the cheapest service I could find.

Although, I'm still studying for my level 5 TEFL certificate, I thought i'll attend the webinar to understand what the job prospects are. Emos has a good grasp of the industry, and shared his personal experience which spans over 15 years, so it was very useful and encouraging to hear from an experienced TEFL teacher. There were helpful tips from how to write a cover letter and tailor your CV for jobs, to where to search for the jobs. The time frame of the webinar is also appropriate. My only criricism is that I felt Emos sounded a bit monotonous, and I found myself drifting off.

Very poor customer service. I gave my order number to the lady, and confirmed my name etc. She came back with one item and claimed my order was just one item. I told her that I ordered 3 items, she insisted my order was one item (as if I am deluded) and asked if I had another order number, to which I replied, No. I had to show my order confirmation email to her before she backed down. Next thing she said is that the other 2 items had been cancelled as they were not available, and I had been issued a refund. I had travelled over 11 miles to this store to collect these items, so I looked through my email and text, there was nothing about any cancellation or refund. a
As I had driven over 40 minutes to collect, I was not just going to take on what she said and then find that I had to return to the store. She eventually got on the phone to a colleague and after about 6/7 mins of speaking she went to look for and found the items, brought them and just said to me they were delivered separately, and went back to the computer. There was no apology for the lack of diligence/her misinformation and the error she made, nor for wasting my time. I said thanks and left. Amazingly appalling!

I had to make a claim recently, and rang up as I was not in a position to claim online. The call handler was helpful and advised what to do, plus sent the claim form out promptly and I received it within 5 days. After the repair, I returned the claim form with required documents, and got an acknowlegment. I was also advised of the next steps. Final decision was received 4 days later. Happy with the prompt handling of claim, the only snag is that I provided my AC details for direct transfer, and had been advised that payment will be by BACS but was still sent a cheque.

Topcashback is a great website for earning that little bit more on what you spend. It is the best cash back site of them all, as the percentage of cashback you get is way more than other sites.
Using the reward wallet for your payout means you could get up to an extra 12.5% bonus on top of your payout, useful if you were already planning to shop at any of the retailers that have the bonus offer.