One shared history
Keep conversations from this channel in the same customer timeline.
CUSTOMER CHANNEL
Connect Telegram conversations to real customer work.
Provide fast, structured support to Telegram communities and direct conversations.
TE
permission checked
Ccontext attached
HMCONNECTED OUTCOMEConversation continued · owner visible
WHAT STAYS CONNECTED
One conversation, wherever it started.
AI and people together
Resolve the routine automatically and hand off at the right moment.
Action inside the conversation
Collect details, use approved tools and record the outcome.
CONNECTION FLOW
Connect only what the workflow needs.
Provide fast, structured support to Telegram communities and direct conversations.
- 01
Connect
Verify the channel account and choose permissions.
- 02
Route
Define knowledge, hours and handoff rules.
- 03
Continue
Continue every conversation in the shared inbox.
NEXT CONNECTION
Put Telegram into the shared customer timeline.
Provide fast, structured support to Telegram communities and direct conversations.