I ordered The Packvac™ and The Packlite™ bag from PackLite, expecting premium-quality products based on the branding, website descriptions, and marketing — especially the price point.

However, what I received were unbranded, low-quality items that appear to be generic products drop-shipped from China, widely available online for a fraction of the price. The bag in particular had no PackLite branding, tags, or finishing that would reflect the premium experience I was sold.

I raised a complaint with their customer service, requesting a full refund and reimbursement of return postage (which is standard under UK consumer rights when products are misrepresented). The response was defensive, denying any fault, and they tried to shift full responsibility for return shipping to me. They even included threatening language around "fraudulent chargebacks" — despite my clearly stated willingness to return the items in unused condition.

This experience felt dishonest and unprofessional, and I would caution others to look very carefully at reviews and comparable products elsewhere before buying. The quality and transparency do not match the price or the impression created by their marketing.

Still hoping for a fair resolution, but as of now, I cannot recommend this company.