SiteGround logo
Visit website

SiteGround Reviews 29,434

•
TrustScore 5 out of 5

4.9

Web Hosting Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,792 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the staff's professionalism, helpfulness, and quick response times. Many people appreciate the efficiency and ease of their overall experience, noting that issues are resolved quickly and effectively. The service provided is often described as excellent, with consumers feeling well-supported and happy with the level of care and security provided. However, some customers mentioned dissatisfaction with the customer service, citing issues with automated replies, slow responses, or being redirected to paid services for basic support. A few people also experienced significant problems with website downtime and technical issues that they felt were not adequately addressed by the support team, leading to lost revenue and frustration. There were also concerns about the company's handling of website restrictions and the lack of clear communication regarding necessary fixes.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the fast, responsive, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Website

Clients share positive opinions on website performance and support, with many reviewers highlighting the... See more

Service

Consumers find service to be positive, with many reviewers describing it as a pleasure to work with and... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Petar and Huben both offered impeccable customer service, and I can't thank them enough for getting through an unbelievably tough website install to get my site up and running. Genuine people who help... See more

Rated 5 out of 5 stars

I've been with siteground for more than 10 years, and rarely need to call on tech support because their systems are robust and easy to use. But every time I do, their help desk staff are smart, respon... See more

Rated 5 out of 5 stars

Tried fixing my problem with the AI but ended up chatting live with support. Atanas answered immediately upon opening request and had my issued resolved in minutes. That was way faster than expected... See more

Rated 5 out of 5 stars

Well first impressions count! I brought a subscription to set-up a sub domain site with Word Press, hit some technical issues, and support solved it in 20 minutes, quick and efficient. Great custo... See more

Company details

  1. Web Hosting Company
  2. Business to Business Service
  3. DNS Provider
  4. Internet Marketing Service
  5. Software Company
  6. Website Designer

About SiteGround

Written by the company

SiteGround is a leading hosting provider trusted by the owners of over 3,000,000 domains worldwide.

With over 20 years of experience and an extraordinary team of individuals who put their passion, dedication, and expertise into taking care of our customers’ websites, SiteGround has become the go-to place for anyone looking for a reliable hosting partner.

SiteGround Web Hosting

Why SiteGround?

Whether you’re a business owner establishing your online presence or an agency managing multiple sites, we have everything you need. Enjoy seamless website management with our own Site Tools control panel, 500% faster sites with а platform built for speed and powered by Google Cloud, superb site security with custom-built security features and expert, friendly support with 99% satisfaction rate.

Every SiteGround hosting plan also comes with:

  • 24/7 top-rated technical support
  • Free SSL for every website
  • Free business email
  • Free daily backups
  • Free in-house built CDN
  • WordPress auto-updates
  • WordPress Security Plugin
  • WordPress Optimizer Plugin
  • Seamless WordPress Starter & Migrator
  • 99.9% uptime promise
  • 30-day money back guarantee
SiteGround Web Hosting

Services

Shared HostingWordPress HostingWooCommerce Hosting

Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I was able to get assistence in redirecting the Name Servers

I was able to get assistence in redirecting our domain that part of a 2 / hosting company server setup plus a domain manager. I am always so pleased with the Customer Service at Siteground. I know I will always be able to receive professional and courteous support from the agents. The quality of service and secure hosting are the two main reasons I direct all of my clients here for their hosting needs.

June 25, 2026
Rated 5 out of 5 stars

Whenever I contact the SiteGround team

Whenever I contact the SiteGround team, they are always courteous and very helpful and help to solve my issues. Their customer service is brilliant - I would recommend them on that alone!

June 25, 2026
Rated 5 out of 5 stars

All of the people I spoke with were…

All of the people I spoke with were nice and tried to be helpful. I couldn't get into my website and only found help through the sales chat, but they transferred me over and then he came directly to the site ground site and fixed my problem for me.

June 24, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look