A newby in car insurance but competitive quote for a fully comprehensive policy with small excesses. Only negative took along time to approve the policy and send email with info. but overall impresse... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was straight forward to sign up to Marshmallow, and the reason I moved to Marshmallow was for their competitive insurance quote for my car. However, one cannot know how good Marshmallow will be un... See more
Company replied
The waiting queue was long, which was explained by the higher than normal demand. However, the customer care representative was helpful. My query was reviewed and resolved and am pleased with the out... See more
Company replied
The exemplary customer service that I have received from one of your agents; Ada, was top of the range. I must say that my interaction with him flipped around the prior experiences I had encounte... See more
Company replied
Company details
Written by the company
We are building a world where insurance benefits everyone. This means using technology to provide car insurance which is affordable, instant, and inclusive.
Contact info
66 City Road, EC1Y 1BD, London, United Kingdom
- https://www.marshmallow.com/help
- www.marshmallow.com
4.2
Great
42K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The app is very easy to use
The app is very easy to use. Excellent customer service
June 2, 2026
Unprompted review
The customer service is quick and…
The customer service is quick and reliable easy to understand the app is very good and user friendly
June 25, 2026
Unprompted review
Very easy and straightforward
Very easy and straightforward. Thank you Marsha!
June 24, 2026
Unprompted review
I made a complaint case due to a lack…
I made a complaint case due to a lack of professionalism from CS team in Marshmallows when was trying to retrieve my NCD, however, the complaint manager Cedric went above and beyond to help me out and i would like to thank him for his skills and support, this person made everything quick and painless, i really appreciate it!
June 25, 2026
Unprompted review
Possibly the worst experience I've ever…
Possibly the worst experience I've ever had..
8 month pregnant partner and our car was damaged by an animal running out in the road (A road).
Submitted the claim. No response in 7 days so no car, no courtesy car and no idea if / when ours will be fixed..
June 25, 2026
Unprompted review
Loving it…
Cheaper insurance which covers everything what I wanted. Easy to join and very easy to access the app.
Recommending to my friends too 👍🏻👍🏻👍🏻👍🏻
May 25, 2026
Unprompted review
I was heard by your staff and they…helped me
I was heard by your staff and they listened to my concern and helped me a lot
June 24, 2026
Unprompted review
Awesome service,supportive,economical…👍👍
June 25, 2026
Unprompted review
Information provided was helpful
Information provided was helpful
Ada was prompt with attending to my questions and provided all the information I needed
June 25, 2026
Unprompted review
I had a very positive experience with…
I had a very positive experience with Marshmallow’s customer support. Ada was polite, patient, and answered all of my questions clearly. She explained the cancellation process, the 14-day cooling-off period, the admin fee, and my options for taking out a new policy without rushing me. I really appreciated her professionalism and helpful attitude. Thank you, Ada, for your excellent support.
June 25, 2026
Unprompted review
Zeke helped me .he was flexible
Zeke helped me .he was flexible, polite and patient.
June 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Marshmallow
Hi Nitika,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with.
You can either do this through the Marshmallow app or on our website here:
https://www.marshmallow.com/help
Just scroll down to the pink "Chat to us" button.
Best wishes,
The Marshmallow Team
Foreigner's best car insurance & team
From the beginning this company have always been simple and friendly, especially if you have a non UK license.
Rewarded with bonus for no claims as any other road user. On line and on time the assistance is helpful and efficient ( thank you Kay ).
June 25, 2026
Unprompted review
Reply from Marshmallow
Hi Nuno,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
You can either do this through the Marshmallow app or on our website here:
https://www.marshmallow.com/help
Just scroll down to the pink "Chat to us" button.
Best wishes,
The Marshmallow Team
They where very easy to contact on line…
They where very easy to contact on line and talk to
June 24, 2026
Unprompted review
Reply from Marshmallow
Hi Kevin,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with.
You can either do this through the Marshmallow app or on our website here:
https://www.marshmallow.com/help
Just scroll down to the pink "Chat to us" button.
Best wishes,
The Marshmallow Team
Luna has been very professional
Luna has been very professional and quick to answer all my questions regarding my policy, car and the whole process of the vehicle veing acessed after an accident.
June 25, 2026
Unprompted review
Reply from Marshmallow
Hi Rabin,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Luna!
Feel free to get in touch with us if there is anything else we can help you with!
You can either do this through the Marshmallow app or on our website here:
https://www.marshmallow.com/help
Just scroll down to the pink "Chat to us" button.
Best wishes,
The Marshmallow Team
Had a chat with Ada regarding my Abroad…
Had a chat with Ada regarding my Abroad policy. She sorted everything in about 20 mins. The wait time was also very short.
June 25, 2026
Unprompted review
Reply from Marshmallow
Hi Abhishek,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Ada!
Feel free to get in touch with us if there is anything else we can help you with!
You can either do this through the Marshmallow app or on our website here:
https://www.marshmallow.com/help
Just scroll down to the pink "Chat to us" button.
Best wishes,
The Marshmallow Team
Mia help me to update my plan
Mia help me to update my plan and explain that Marshmallow cover my driving test insurance as well.
June 25, 2026
Unprompted review
Reply from Marshmallow
Hi Ignatius,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Mia!
Feel free to get in touch with us if there is anything else we can help you with!
You can either do this through the Marshmallow app or on our website here:
https://www.marshmallow.com/help
Just scroll down to the pink "Chat to us" button.
Best wishes,
The Marshmallow Team
I have been using Marshmallow Insurance…
I have been using Marshmallow Insurance for a couple of years now and have always had a positive experience. Recently, I contacted their customer support team regarding a refund that I wasn’t aware I was entitled to. Kai was absolutely brilliant and guided me through the entire process with professionalism, patience, and excellent customer service.
It’s refreshing to deal with a company that genuinely helps its customers. Based on my experience, I would highly recommend Marshmallow Insurance to anyone looking for reliable cover and outstanding support.
June 25, 2026
Unprompted review
Reply from Marshmallow
Hi Arjuna!
Thank you for your review! We are thrilled to have you on board with us!
Since you're loving our service, why not get rewarded for spreading the word?
Recommend Marshmallow to your friends and you’ll both get a £50 Amazon voucher when they sign up!
You can grab your unique referral link in the Marshmallow app, or find out more here:
https://www.marshmallow.com/refer-a-friend
Thank you again for your support!
Best wishes,
The Marshmallow Team
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