Envato Reviews 9,009

DON'T USE ENVATO FOR MUSIC LICENSES ON YOUTUBE AND SUCH.
Every time I get a copyright claim, even though my music is licensed with Envato and my channel is on the safelist.
I always have to solve the issues manually and this sometimes takes the full 30 days for the claims to clear..
Youtube and other sources say that you will receive the money after the dispute is cleared, but I highly doubt it.. It really kills my income on youtube.
Just take artlist or something else. My friend uses that and NEVER has had an issue in his 6 years using that service. I was surprised to hear it.

I've filed multiple complaints and Envato is very lax about it, they say I have to put my channel in claim clear or other nonsense, which I always say that I do.

I'm absolutely tired of this shit.

I forgot to cancel my subscription before it renewed, and about 10 minutes after the renewal I opened a support ticket asking if a refund was possible.

I explained that we are going through a difficult period as a company and that this was not because we were unhappy with Envato. I also said we would come back if things improve.

Instead of any real understanding, I received what felt like an automatic reply saying there would be no refund. Very disappointing customer support.

if they had 0 i would put it
terrible service and renewed my sub without noticing me

really sucks！！！

One project's author abandoned it (originally promising lifetime service), and I received no compensation.

Another project's author promised a buy-two-get-two-free deal, but now claims the two free certificates are invalid due to platform policy.

Since the platform is so biased, why even bother shopping there?

Google diz:

Affinity Free Mockups - Envato
Download Affinity free mockups. Including Illustrator, Photoshop, InDesign, Figma, XD and Sketch. Unlimited downloads with an Envato Subscription!

Envato diz:

Download this and all the creative assets you need from €14.50/month.

Paid for a full year, locked out, and support just hides behind the fine print
One star is generous. I paid in full for a yearly subscription and was then completely locked out of the account I had paid for. The one thing I paid for, I simply could not use.
When I contacted support, I expected someone to actually look at the problem. Instead I got a series of robotic, copy-paste replies that ignored the only thing that mattered: I have no access to what I paid for. Every answer dodged the real issue and pointed at the "User Terms" like a shield. Zero interest in solving anything, zero customer understanding. It felt like talking to a script, not a person.
The logic they expect you to swallow is absurd: their system fails, you lose access to a service you already paid for, and somehow that is your problem and you are not owed a cent back. A company that takes your money for something you cannot use and then refuses any refund isn't running a support team, it's running a wall.
If you want to be treated like a customer instead of a ticket number, look elsewhere. I will not be back, and I'd warn anyone against handing this company a yearly payment.

be very carful what you buy on Envato ! The will not issue refund even some scripts are misrepresented claiming will work with wordpress and envator later it turns out you have to pay monthly fee.

I think do Ai this company is on the way out ! The very stubborn when it comes to refunds..

many scripts are very old and as you see even the demo is not working, be carful the don't feel like updating anything rather have old not working scripts online to fool the customer !

I've been a customer for many years and I upgraded to a 2 member account, however when it came to renewal I got no notice or email from them and they charged me the full annual price for 2 memberships. The problem is I only want 1 membership but now they refuse to give me a partial refund on the extra membership even though I have over 11 months remaining on it. Its costing me over $250 more for this extra membership which I don't need and I think its unfair they never give any refund no matter what the case is or how many years you've been a customer.

Envato makes it easy to find professional resources for any project. Highly recommended.

I am absolutely appalled and disgusted being a long term member of Envato not only at their customer service but how they falsely advertise the products and pricing. I have proof of screenshots of their pricing and seeing they have a 2.4 star on Trust Pilot with 9000+ reviews speaks volumes. You can also go on their website to view the plans.

I have been a member for years and I recently upgraded to their middle plan which offers 100 AI downloads.
Only in the last few days, this has changed where they offer you a low quality video at 720 now if you wish to have a 1080 or 4k version they charge you another download.
Now in effect I am receiving 50 downloads but they are advertising 100 downloads.
Whilst they are still learning about AI they're overall video content is OK. When you don't like a video and wish to edit it, they still charge you even though they say it doesn't.
I don't like using these words but it's a scam approach and i don't like it.
They should offer up to 4k as 1 download and advertised and if you the video they generate is not in line with what you are describing they chouldn't charge you. Only charge us when we decide to download it.

When I approached their customer service, it's stock standard email. Nothing gets done.

I do not recommend Envato whatsoever for all the reasons above.

they scam you claiming YT video when you're using they music legally

Found the assets I wanted with ease, and had an extremely pleasant interaction with customer service. Comes highly recommended for me, and can’t wait to use it more closely in my work.

Poor quality AI generated images.
Also, they downgraded the subscription plan, and now only 10 AI generations can be created per month, down from 25. And the worst part is that the videos they generate are now perverse, creating absurd and nonsensical things. Such a waste of money.

VERY POOR CONTENT!

Be careful if you buy anything here. If something isn't right, they won't give you your money back but will immediately block your account. Even if you have expensive templates or plugins installed there, it remains blocked until you do what they (Mike from Envato, a very unfriendly and cynical person when he emails) say. You'd be better off buying your templates and plugins from another supplier!

I have been an author on CodeCanyon for over 10 years, selling WooCommerce plugins with hundreds of thousands of installations. Today I received a letter informing me that starting July 1, 2026, Envato will increase its commission cut from 30% to 50%. This is not a small adjustment. For me personally, this means losing nearly $1,000 per month in income overnight.

But this is not just about money. This is about a fundamentally broken strategy.

Since Shutterstock acquired Envato, the direction has been painfully clear: double down on stock images and video assets, the very categories that AI has already made largely irrelevant. Meanwhile, the one segment that AI cannot yet replace, high-quality themes, plugins, and scripts, is being treated as an afterthought and now actively punished with higher fees.

Plugins and themes require real developers, ongoing support, compatibility updates, security patches. This is not content that a generative AI can produce and maintain. This was Envato's last genuine competitive advantage. And instead of investing in it, Shutterstock is squeezing it to death.

Here is what this commission change will trigger: the top authors, those with millions in sales, Avada and others of that caliber, will simply leave. They have the audience, the brand, and the resources to sell independently. When they go, the traffic goes with them. And when the traffic drops, the smaller authors lose too. This is a classic marketplace death spiral, and it is entirely self-inflicted.

Whoever is making these decisions needs to understand: there is still time to reverse course, but that window is closing fast. The authors built this platform. Treating them as a revenue extraction target rather than partners is not a strategy. It is the end of one.

WHAT A LOAD OF S**T!

I accidentally paid for a year's subscription instead of only one month. Upon realizing my mistake I requested a refund.

This was the response I received:

_________________________________________________

I understand how frustrating it can be to accidentally subscribe to the wrong plan, especially when you intended to choose a monthly subscription. Our service does not offer plan downgrades or pro-rata refunds, even if a subscription was purchased by mistake. Once a subscription is cancelled, it will remain active until the end of the current billing cycle, but we are unable to reimburse the difference between yearly and monthly plans. If you have any other questions or need further assistance, please let me know.

_____________________________________________

This was my response:

That is unacceptable. There is no such thing as CAN'T when in actual fact you CAN. You are CHOOSING not to reimburse me.
If this is your course of action I can guarantee that I will NEVER use your service again. I will use the services of your competitors instead of you and whenever I am asked an opinion of your company - I will tell them this story. Remember - the best type of advertising is word of mouth. It beats Above The Line Advertising all day, every day.

Also, take in to consideration I am a professional Graphic Designer - I need access to stock assets all the time - so this is a really bad business decision for you. Over the next 10 years I could be spending 10 times the amount that you are refusing to reimburse.

On a last note - please forward me the email of you regional manager. I wish to make a formal complaint.

_____________________________________________________

They refused to connect me to a manager and doubled down on their response to refusal to reimburse.

BE WARNED! It was very easy to make a year subscription as by default they set the subscription amount to be billed annually - which in my opinion should be illegal. You need to switch from annual to monthly - intentionally. The company does this so they can laugh at you whilst pointing to the Terms and Conditions.

AVOID! AVOID! AVOID!
Absolutely reprehensible ethics and I will never use this service again. Spread the word.

ENVATO? TOMATO MORE LIKE - ROTTEN FROM THE LOGO UP.

Looking through video selection and all I see is repeated content. Used to be good, but now they seem to think "let's focus on AI" is good for the company. It's not. I have tried their AI generations, and they are generally terrible. They should stick to what made them good, instead of focusing on what is turning them bad. Been a subscriber for years, but after this one runs out, I'm out. It's crap!

Pulling pre-built motion graphics templates from Envato Elements has literally saved my timeline when a client asks for last-minute title revisions right before the final export. The library is incredibly massive, which actually brings up my only real complaint: the search filtering can sometimes be a bit too broad when you are looking for a very specific lower-third style, and you have to dig through a lot of clutter to find the premium assets. However, once you find what you need, it completely eliminates hours of manual post-production work. You just download the license, drop the template into your timeline, swap the text, and render. It is an absolute must-have subscription for any freelance editor dealing with quick client turnarounds.

It was a good experience. They are trustworthy. That's what I rememeber about the experience. In days of it being very hard to trust sites that are out there, I always want a site I can trust. I will continue to use envato in the future. They were flexible with me through their customer support, and with other sites online I cannot say the same.