Unicart Auctions Reviews 35

More than happy ! :-)
Top products, exceptionnal quality, top services, prompt responses to emails, fast and safe shipping. A special shout-out to Charlotte for her helpfulness and efficiency! I also really appreciated the option to make a purchase offer on lots that didn’t sell at auction.
I’ll definitely be back!

I saw and loved an auction lot found at on The Saleroom. I contacted the auctioneers prior to the auction and was given a shipping cost to assist with budgeting for the bidding.

The auction itself was live and was easy to follow with the right amount of time for each lot

After the auction the invoice and insurance was very reasonable. Packing was done well and sent via FedEx/TNT. There was a little for me to do in dealing with the arrival, but I sometimes done more for UK deliveries than for this one. Arrived safely and on the date given by TNT.

Will look at future sales for more items.

Very good experience with responsive people - Charlotte-, very helpful.

Greetings from Australia!

great customer service and quick response, I can recommend this company.

Unicart has great customer service that makes long distance shopping very easy! I always get great items at fair prices and wonderful care

The communication coupled with the ease of the purchase and shipping process made this experience the best I've had with regards to online auctions

I live in the U.S. and have acquired dozens of works from European auction houses over the years and have never had a better experience. Honestly. Packing and shipping already determined in house and sent immediately with the invoice (and at a fair price). The work showed up very well packed and in a very impressive time period.

Honestly, don't think I've ever had a more professional and impressive experience. Bravo! SD in NYC

I strongly recommend Unicart! Bought 2 pieces and recived them quickly and well packed for delivery. They respond quickly. Top professional!

Exactly as described.
Wonderfull communication
Extremely good packed.
Very satisfied.

Responsive customer service and seamless delivery to New York. Thank you!

Best customer service in the industry. Low shipping costs, package arrived a few days after the payment, very well packed.

Serious auction (and post-auction) site! Very nice objects and further pictures and information on request. Fast shipping even international ones. I will redeem on this site.

Incredible auction, bath arrived in new york in a few days, very low shipping price, such a large tub arrived home from Italy in just 7 days , it's beautiful and perfect as shown in the photo, a real bargain, I have been buying in auctions also in Italy for 10 years but such a positive experience had never reached me, even for information they always replied immediately making me always feel comfortable, besides all they have a very low commission, I'm really happy and leave a positive review it's the minimum I can do for them.
Thanks Unicart.

Competent and helpful staff. They followed me from the begining until the end of the delivery. Perfect packaging. We are satisfied.

Nov. 8, 2021 Update for this Dispute:
The total disputed amount was $6,561.34 including Unicart's commission, freight from Rome, Italy to Los Angeles, USA. After a long painful, stressful, very upset months of the dispute process, under the mountains of evidence and facts for law, Unicart change attitude and position from denying their responsibilities, accusing buyer's wrong doing, misleading buyer's legal responsibilities, and harassment to: "Unicart has agreed to waive any claim and has decided to leave the sculpture to you Free of Charge".

This item is more than 300lb. This item shipped to me from Rome, Italy to Los Angeles, USA. The consumer law is that seller must pay for item return shipping cost if the item was not same as showed in selling pictures and description. I have asked the condition of this item before auction, nothing was disclosed. This auction house do not verify the accuracy of item pictures and condition and take profits for selling it. Nobody will buy from them.

The auction date was : Sept. 15, 2021 lot 76 Nude of Woman. Description: NUDE OF WOMAN White marble sculpture depicting a young woman undressing (20th century). Well finished in detail. Size: 114x55x40cm. Good condition - used with small signs of aging & blemishes.

Their response to my dispute listed below: we don't see the sculptures live, customer insert with photos and description. We are not responsible for the photos of objects but it's the seller himself. Our earnings are only the commission. We offer 600 euros to remove the stains. Shipping costs back are your responsibility, the sculpture must be packaged as it arrived and any breakage in addition to those shown on the photos will be at your expense.

The following are the misleading and misrepresenting issues:
1. From all the pictures (attached some) you published show creamy white color for women's body. The item received is ash grey, cement grey color for the body part. This causes a totally different appearance and value for the marble sculpture. (Please see attached picture)
2. The whole sculpture covered with deep stains penetrated deep into the stone surface. Your pictures did not show the severity for these defects which could severely reduce the value for this item. (Please see attached picture)
3. You did not disclose a large visible repaired fracture on the right side of the back and front stone cloth. And it was not visible in your pictures. (Please see attached picture)
4. You did not disclose there are five old and new fractures (cracked surface) shown on the surface on the women's left side leg from 2' to 6' long which could severely reduce the value for this item. (Please see attached picture)
5. You did not disclose there are another four fractures (cracked surface) shown on the surface on the women's left back leg bottom from 1.5' to 4.5' long which could severely reduce the value for this item. (Please see attached picture)
6. You did not disclose the visible patching repair on the back bottom of the stone cloth. (Please see attached picture)
7. You did not disclose the deep scrapings onto the surface of the front top stone cloth surface and caused the loss of stone surface texture matched to the rest of the stone cloth appearance. This damage would severely reduce the value for this item. (Please see attached picture)
You, as an antique auction dealer, can easily find these problems and honestly disclose them to buyers. These problems would affect my buying decision and assess the value of the item. You mislead me.

Great communication and fast response.

The large marble table arrived in the US in perfect condition.

Will definitely buy again at Unicart Auction

I am a first-time international bidder at Unicart Auctions. I am very satisfied with my transaction with this auction house. The staff members were very patient and helpful. They answered my numerous e-mails promptly----even very late at night. The item came just as described and the quality is superb. I feel after this transaction I am fully confident to bid next time at Unicart. Thank you so much for all your help. It was a great experience.

Reliable, fast and friendly shipments!