The Piece London Reviews 

158
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality jewelry, often noting that pieces look even better in person than in photos. Many appreciate the staff's knowledge, friendliness, and helpfulness, making the shopping experience personal and enjoyable. Reviewers also highlight the efficient delivery service, with items arriving promptly and beautifully packaged, even for international orders. The unique and special nature of the stones, settings, and antique gold pieces is frequently mentioned as a key draw for customers.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality of stones, design, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the superior craftsmanship and... See more

Staff

Users describe positive interactions with staff, often highlighting their transparency, honesty, and ethical... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting incredibly fast shipping.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah and her company deserves all the five star reviews! She is always willing to answer questions, share her knowledge, and never makes you feel like you are bothering her. She really does go above... See more

Rated 5 out of 5 stars

I absolutely love buying jewellery from Sarah! She always posts quickly, and every piece is exactly as described - often even better in person. She has an incredible eye for finding the most beaut... See more

Rated 5 out of 5 stars

Sarah does a great job answering questions; she provided me with extra photos upon request, and also gave clear and helpful advice around whether a piece could be shortened. Really helpful and clear,... See more

Rated 5 out of 5 stars

The Piece is, quite frankly, my favorite new jewelry designer/influencer. The CEO, Sarah, has a wonderful presence and chooses all her pieces carefully, thoughtfully, and with a brilliant eye for cut... See more

Company replied


Company details

  1. Jeweler
  2. Art & Antiques

Written by the company

Hand selected by us, all pieces are greater than the sum of their parts. These old treasures are both grounding and inspiring, and now they are ready to join you in all of life's adventures. Choose your talisman today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

158 reviews

5-star
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Asks customers to review

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4.9

All reviews

(158)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been looking at the embellished…

I have been looking at the embellished dog clasp for a while and finally got one! The Mali garnet is so sparkly and gorgeous. It is so versatile, I’ve been wearing it on my chains and also on my bracelet. Sarah is the best and her design, transparency, quality and customer service is the best!

June 15, 2026
Rated 5 out of 5 stars

Custom beauty

I reached out to Mia and Sarah about a custom design to represent my family. They made the whole process so easy, answered all my questions and customised the perfect piece. It is better than I could imagine. Thank you.

May 15, 2026
Rated 5 out of 5 stars

Stunning pieces

Stunning pieces! kind, prompt communication. excellent business with a great heart and creating pure art! I'm a customer for life

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic custom project

Incredible service as usual! Worked with Sarah and Mia to source a stone for the ring setting I inherited—they found the perfect stone, and every step of the process was really clear. Delighted with the final product!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Sapphire chain ring

The ring I custom ordered arrived sooner than expected and shipping was taken care of. So all the service aspects were A+. The ring itself is perfect. Absolutely love it.

February 19, 2026
Rated 5 out of 5 stars

Everything is perfect!

The purchasing process was so easy, and shipping (all the way to CA) was really fast. And the chain is just so juicy and chunky and perfect - I oscillate between wanting to wear it and wanting to just hold it in my hand and savor the weight and fluidity of it. Thank you so much - the vintage pieces you find and choose are truly amazing!

February 18, 2026
The Piece London logo

Reply from The Piece London

Ahhh R - I know exactly what you mean with that chain, it's so tactile! That's what we want. Glad you're loving your new necklace!

Rated 5 out of 5 stars

Best New Jewelry Designer!

The Piece is, quite frankly, my favorite new jewelry designer/influencer. The CEO, Sarah, has a wonderful presence and chooses all her pieces carefully, thoughtfully, and with a brilliant eye for cut and color. I love my sapphire connector and look forward to my next purchase.

January 26, 2026
The Piece London logo

Reply from The Piece London

You are so kind, thank you so very much for taking the time to leave this review (which the whole team have loved!). Sarah

Rated 5 out of 5 stars

Gorgeous Green Tourmaline!

Super speedy delivery to the US! No hangups with customs

January 26, 2026
The Piece London logo

Reply from The Piece London

We work hard to make sure your pieces get to you hiccup-free. Thank you for taking the time to leave this review!

Rated 5 out of 5 stars

Always amazing pieces

The pieces are always amazing and the customer service is fantastic!

January 22, 2026
The Piece London logo

Reply from The Piece London

Thank you so much, we do our best. We appreciate your trust! Sarah

Rated 5 out of 5 stars

My necklace is stunning

My necklace is stunning. Thanks to Sarah’s precise detailing, careful explanations, and great photos, I felt 100% confident buying a diamond over the internet.

January 13, 2026
Unprompted review
The Piece London logo

Reply from The Piece London

I'm over the moon to see this review - thank you so much for taking the time to write it. Sarah

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