Stringers' World Ltd Reviews 3,323

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 499 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive promptly and in perfect condition. Many people appreciate the competitive pricing and the good quality of the products, finding them to be excellent value. The ordering process is frequently described as easy and straightforward, and the customer service is highlighted for its helpfulness and quick responses. However, some customers experienced issues with delivery delays caused by couriers, or received products with minor cosmetic damage such as dented tins or bashed boxes. A few people also mentioned that product descriptions could be misleading, particularly regarding features like 'slip-in' shoes, or that a promised free item was not included. Additionally, some found the return process to be slow or encountered difficulties with online ordering.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Customers had positive experiences with product quality, noting that items were in perfect condition and as... See more

Price

People report positive experiences with price, consistently finding competitive and reasonable pricing for... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, efficiency, and reliability.... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was talked through ordering procedure with patience and understanding at my pace not there's (thankyou) Super fast delivery, great price, pleasure doing business with you. I never leave reviews,... See more

Company replied

Rated 5 out of 5 stars

Have been stringing for about 40 yrs now, have used Stringers World for the last 12 years. Have always been happy with the service received for all the products I have purchased from them. They offer... See more

Company replied

Rated 5 out of 5 stars

Excellent service, done the 7 day trial to see if i liked the padel racket. Was super quick to respond and get the racket out and then quick turn around for the new racket when I decided to go ahead.... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy. Delivery was quick. (Unfortunately the size was slightly small but the refund was applied promptly upon the goods arriving with Stringers and the replacement fits perfectly.) All... See more

Company replied


Company details

  1. Tennis Store
  2. Sporting Goods Store
  3. Sports Accessories Wholesaler
  4. Sportswear Store
  5. Table Tennis Supply Store

About Stringers' World Ltd

Written by the company


Initially specialising in racket strings, Stringers’ World was established in 2007 on Brantham Mill Industrial Estate, situated near the River Stour.

A small shop was set up, whilst work began on the website for an online store. The site was launched in 2008, offering worldwide shipping for racket sports equipment.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good Kit

The grip tape arrived promptly, as described. It was a little fiddly to get the spacing right as I wound it around the handle, but the glue allowed for repositioning without losing adhesive strength. The kit also came with a finishing off band to help keep the end down. I can't say for sure if it has made a difference as to the amount of impact shock it absorbs, but my pickleball paddle handle feels comfier.

June 8, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Thank you for your positive review. We are pleased that your pickleball paddle feels more comfortable, and the protection tape should offer some protection, even if it is minimal.

Kind regards,
Stringers' World

Rated 5 out of 5 stars

Chris in customer services was polite…

Chris in customer services was polite helpful and efficient.

June 5, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Hi Angela,

Thank you for your positive review. I really appreciate it and will be in touch once your bag has been received to process your refund, as discussed.

I hope you have a lovely day.

Best regards,
Chris

Rated 5 out of 5 stars

Great service every time

Promot delivery as usual

June 8, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Thank you for sharing your feedback. It's great to see that you are a repeat customer. We look forward to hearing from you again. Have a lovely weekend. Best regards, Chris

Rated 5 out of 5 stars

K-Swiss Express Pickleball Shoes bought through Stringers World…

I bought a pair of K-Swiss Express Light Pickleball shoe in Size 10. It's a great shoe but this review is about Stringers World not the shoe. Full Marks for Stringers World for having this shoe in stock and in a size 10, for having an easy to navigate website, for the speed of delivery and all the communication between order and delivery.

June 3, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Thank you for your lovely review. We are happy to hear you had an excellent experience, from finding your required shoe size to placing your order. Best regards, Chris

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with! Great communication, easy website to navigate, quality products and very quick delivery. Can highly recommend, thank you

June 8, 2026
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Reply from Stringers' World Ltd

We're glad to hear you had a positive experience with prompt communication. Looking forward to dealing with you again. Thank you

Rated 5 out of 5 stars

Good service

Perfect as always

June 6, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Your continued support is greatly appreciated. Thank you.

Rated 5 out of 5 stars

Was talked through ordering procedure…

Was talked through ordering procedure with patience
and understanding at my pace not there's (thankyou)
Super fast delivery, great price, pleasure doing business with you.
I never leave reviews, but you guys deserved one.
Many thanks 🙂

June 1, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Good afternoon Leslie,

Thank you for your amazing review. So glad to hear you had a wonderful experience. It's great to know our team were able to talk you through the whole ordering process. Really grateful for taking the time to leave your positive feedback.

Best regards,
Chris

Rated 5 out of 5 stars

My order arrived in record time

My order arrived in record time, 5 days from order date to delivery

June 5, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

We're happy to hear your order arrived promptly in America. Thank you for your continued support

Rated 5 out of 5 stars

Excellent value for money.

Super fast delivery. Excellent value for money.

June 4, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Thank you for your feedback. Happy to hear your order arrived promptly.

Rated 5 out of 5 stars

Great customer service.

Great customer service.
I ordered my padel racket to be delivered to Italy and when it got delayed by Fedex. Chris from the team, was very helpful and make sure to update me on every step.

I will definitely buy from them again and would also get recommend them.

Thank you,

June 8, 2026
Unprompted review
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Hi Cristian,

Thank you for leaving our company a positive review. I'm glad we could help you address the delays, and I'm very grateful for your patience and understanding.

Don't hesitate to get back in touch if you ever need anything else.

Best regards,
Chris

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