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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service team for their prompt, helpful, and professional responses to inquiries and issues. Many people highlight the exceptional support received, noting that staff go above and beyond to ensure satisfaction and provide personalized assistance. The products are often described as effective, comfortable, and of high quality, with many users experiencing significant relief and improvement from their use. However, some customers also noted dissatisfaction with certain products, finding them flimsy, ineffective, or not as advertised, leading to a feeling of wasted money. A few other people also felt that customer service was unhelpful when products broke or did not meet expectations, with some mentioning issues regarding returns and subscriptions.

What people talk about most

Product

Users describe positive interactions with product, with many finding the items helpful for foot issues like... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the products as high quality,... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction with how their orders are... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent and... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love that REAL people in the Hyggear Support team so quickly responded to EACH of my emails! I don't remember EVER having such rapid response from other companies. My specific questions were address... See more

Rated 5 out of 5 stars

I had ordered bunion correctors and when the product arrived , it was not what I thought I was getting . I emailed the company and the CEO replied very quickly and helped me decide which product would... See more

Rated 5 out of 5 stars

I want to shout out the amazing customer service team. I had input the wrong quantity in my order, which I didn’t notice until reviewing my confirmation. I emailed the team who responded within 12 hou... See more

Rated 5 out of 5 stars

Really great customer service. Unfortunately my item did not fit and I had opened the package so could not return but Lucas kindly offered a discount with apologies for the trouble. My problem was q... See more


4.2

Great

TrustScore 4 out of 5

275 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought 4 Toe Separators

Bought 4 Toe Separators
Items are flimsy soft plastic and not helpful. Attempting to return products but can't get a response. No phone number or address can be found. Refund request 3 times, first on 6/15/26

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

This company is very responsive to an issue

I had ordered 3 of the Hyggear toe separators. After the product was delivered, I found that I could not use it. I am 80 years old with arthritis and cannot reach my feet to get the product installed. I had opened one of the packages. I contacted the company to see if I could return the 2 unopened packages for 2 of their HYGGEAR Big Toe Bunion (Hallux Valgus) Corrector which is what I needed in the first place. They were very understanding and are sending me 2 of the bunion correctors at no charge. I wish all mail order companies were as responsive to their customers' needs.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Order cancelled on request

Lucas was willing to cancel an additional order I had placed by mistake, and provided an alternate suggestion for another product that might fit my needs. His response was quick and effective. Nice work!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have experienced burning feet from…

I have experienced burning feet from neuropathy for the past 4 years. At night my feet would hurt and burn so bad that it was impossible to sleep. I wear these nightly and my toes have been thanking me! The stretch is amazing and I forget I'm wearing them. I feel lucky to have found these and now can enjoy a more restful sleep. They work! I rate them 5 stars plus!

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered your Dermarestore Balm to…

I ordered your Dermarestore Balm to fight crepe on my arms. After using it for 5 days itchy hives broke out on my arms. A week later the spots are still there but the itch has subsided. People are still asking me what happened to my arms 2 weeks later.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the Hyggear Silicone Toe…

I purchased the Hyggear Silicone Toe Separators. I had an issue with them, contacted the company and they sent a replacement pair promptly. Excellent customer service. Also, the product has been helping with foot issues, specifically pain in the joints of my big toes.

May 27, 2026
Unprompted review

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