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Hawk Host Reviews 

202
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the superb service and excellent value. Customers consistently praise the staff for their quick response times, often within minutes, and their friendly, patient, and knowledgeable approach to resolving issues. Many people appreciate the ease of use, straightforward sign-up process without hidden upsells, and the reliable uptime of their websites. However, some reviewers were not happy with issues related to website performance, citing aggressive throttling and overselling concerns that led to sites going down or being slow. A few other people also felt that customer service was not always proactive enough during urgent problems, and some experienced difficulties with email delivery or account activation.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as top quality, superb,... See more

Customer service

People report positive experiences with customer service, highlighting its speed, helpfulness, and personal... See more

Website

Customers had ambiguous experiences with website functionality and hosting performance. Many reviewers... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Response time

Users describe positive interactions with response times, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've got no complaints. Customer service is responsive, but I can't remember the last time I contacted them. My biggest issue with a host is uptime. Other than one relatively long outage over a... See more

Company replied

Rated 5 out of 5 stars

I’ve probably been with HawkHost for almost 20 uninterrupted years. Wow… saying that out loud made me feel old. I’ve only used the shared hosting plan and VPS a couple of times. Good performance... See more

Company replied

Rated 5 out of 5 stars

Customer service is top notch and made it fast, easy, and painless to switch from my previous host. To make things even better my recurring costs at Hawk Host are not much higher than the price I paid... See more

Company replied

Rated 5 out of 5 stars

I really wish I found Hawk Hosting sooner. Their shared and semi-dedicated plans are affordable and upgradable, and offer cPanel, Softaculous (one-click WordPress installs), SSH access, unlimited FT... See more

Company replied


Company details

  1. #3 of 5 best companies in Web Hosting Company
  2. #2 of 5 best companies in Cloud Computing Service
  3. #3 of 3 best companies in DNS Provider
  4. #1 of 4 best companies in e-Commerce Solution Provider
  5. #3 of 4 best companies in Email Service Provider
  6. #2 of 2 best companies in VPN Service

About Hawk Host

Written by the company

Hawk Host is a Canadian company founded in 2004. Our hosting services currently include shared hosting, reseller hosting, semi-dedicated hosting, VPS, and cloud computes in 7 locations globally:

  • Dallas TX USA
  • Los Angeles CA USA
  • New York City USA
  • London UK
  • Singapore SG
  • Hong Kong China
  • Toronto CA

In addition to hosting services, we also offer domain name registrations, SSL certificates, and email hosting.

Hawk Host offers 24/7/365 support through email, helpdesk, and live chat.

In addition to our general shared hosting services, we offer specialized high-performance plans, WordPress hosting packages, and Advanced DDoS Protection as an upgrade within our Dallas, TX, USA, and Los Angeles, CA, USA, data centers.

We operate our networks and private cloud infrastructure, all built using enterprise high-performance NVMe drives, enterprise RAM, and the latest iteration of AMD or Intel CPUs. The underlying software is operated on Storpool, an industry leader in the high-performance cloud storage space.

We are not operated by a large conglomerate or hosting entity. Instead, we are a small business still owned and directly operated by the same founding partners who created Hawk Host in 2004.

Learn more at https://www.hawkhost.com/about/

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(202)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hello

Hello, HawkHost.
To be honest I am I love with your company's customer service team,they are down to earth to make sure us,or the clients gets the best service at HawkHost.

They are so so understanding & considerate to us,compared to other Hosting Companies,I have found a home to stay at HawkHost.

Thanks for the great service.
Let's grow together and serve our users with beautiful customer care.

I found HawkHost a best match to how I treat my users and I feel loved getting treated the same as I treat those around me.

Thanks 🙏

July 8, 2026
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Reply from Hawk Host

This was a very lovely review to read, and we'll make sure our entire team sees it. Thank you for hosting with us :)

Rated 5 out of 5 stars

Hawk Host has always provided the best…

Hawk Host has always provided the best support and personal experience. I have been using them for about 8 years.

July 2, 2026
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Reply from Hawk Host

Thank you very much for hosting with us for so long, and we appreciate you taking the time to leave a review :)

Rated 5 out of 5 stars

Goood

Gooooooood

June 24, 2026
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Reply from Hawk Host

We very much appreciate you leaving a review :)

Rated 5 out of 5 stars

fast and helpful

June 16, 2026
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Reply from Hawk Host

Thank you for taking the time to leave a review, and thank you for hosting with us :)

Rated 3 out of 5 stars

Renewal offers are removed and windows…

Renewal offers are removed and windows support

June 9, 2026
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Reply from Hawk Host

Thanks for leaving a review! I'm not sure what you mean by "renewal offers are removed", but looking at your account, you did sign up using a one-time 60% discount. As that's a one-time coupon, which is mentioned clearly throughout the signup, it should not be expected it would be a recurring discount.

Regarding Windows, we did explain to you in a support ticket you opened that our shared hosting does not support ASP.net or Windows based languages. However, we did provide a potential solution, and your reply in the ticket seemed to indicate you were appreciative of our responses and information.

If you have any remaining issues please feel free to reach me at brian@hawkhost.com. Thanks for hosting with us!

Rated 5 out of 5 stars

Always quick to respond

Always quick to respond, and just as quick to resolve any issues. This is the best hosting service I've used. Highly recommended!

June 12, 2026
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Reply from Hawk Host

Thank you very much for the high praise and also for taking time to leave a review :)

Rated 5 out of 5 stars

Tony responded super fast and my issue…

Tony responded super fast and my issue was resolved within 15 minutes after multiple websites were down. Really appreciate your help!

June 11, 2026
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Reply from Hawk Host

Thank you for the direct shout-out, I'll make sure Tony sees this feedback! Thank you for hosting with us :)

Rated 5 out of 5 stars

Ive had a great experience so far

Ive had a great experience so far. Customer support has been amazing, the speed and price of the plan that I have is very fair, and I love all the great features and flexibility.

June 9, 2026
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Reply from Hawk Host

Thanks for signing up with us, and I'm glad to see you've had a good experience so far! We appreciate you leaving a review :)

Rated 5 out of 5 stars

Extremely quick responses

Extremely quick responses
Resolved Issues/Questions quickly

June 8, 2026
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Reply from Hawk Host

Glad to hear our team was able to address your questions quickly, and thank you for leaving a review as a result :)

Rated 5 out of 5 stars

Great tech support - prompt, friendly, and above all, effective

We have had occasional problems with our website, and the tech support team at HawkHost has always been extremely helpful. They identify root causes and do what they can to immediately resolve them, while giving us the advice we need if the problem needs be resolved at our end.

June 6, 2026
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Reply from Hawk Host

Thank you for the detailed review, I know our support team especially appreciates this type of feedback :) -- we appreciate you hosting with us!

Rated 5 out of 5 stars

My account must be 13 years old by now

My account must be 13 years old by now. These guys have been nothing but helpful the entire time.

June 3, 2026
Unprompted review
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Reply from Hawk Host

Always nice to see this feedback from long time customers like yourself! Thank you very much, both for hosting with us, and for taking the time to leave a review :)

Rated 5 out of 5 stars

I loaded a WP installation of which I…

I loaded a WP installation of which I can't log in to. This not necessarily your fault. My blog site is highly censored. I can't give you much feedback until I get this resolved.
Besides that, your web page is highly difficult to negotiate through.

May 13, 2026
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Reply from Hawk Host

If you're having issues in navigating our client area please consider checking our KB for guidance, most common issues have existing articles. Alternatively, our support team is available 24/7 through email (support@hawkhost.com) and ticket (https://my.hawkhost.com/submitticket.php), so we remain available for any questions or issues that may require our assistance.

Rated 5 out of 5 stars

Very Quick and Thorough Real-world Help

The company responded very quickly to all of my questions, tackling one at a time, and took the time to verify that they saw the same issues I saw. This is related to how A.I. bots are interacting with our web site, and they provided several avenues for me to explore. All of the web sites I manage are hosted with this company and for a very long time, and they have been consistently great.

May 24, 2026
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Reply from Hawk Host

Thank you very much for taking time to leave this review. We appreciate you hosting with us :) :)

Rated 5 out of 5 stars

Top quality service

The service is top quality. Customer support is fast and adequate. The website and its UI designed well and internal links do not require any additional hassle.
Definitely the team does the great job.

May 23, 2026
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Reply from Hawk Host

We appreciate you signing up and thank you for leaving this review! Thanks for hosting with us :)

Rated 5 out of 5 stars

World-Class, Elite Technical Support When It Matters Most

​I cannot say enough good things about Hawk Host, and specifically their CEO, Tony B. When we hit a highly complex technical roadblock with our website, Tony stepped in personally and provided master-class hosting support. He didn’t just resolve the issue; he thoroughly analyzed and fine-tuned our environment to ensure maximum performance and efficiency.
​It is incredibly rare to find a hosting company where the leadership takes such a hands-on, dedicated approach to customer success. Hawk Host provides elite, reliable infrastructure backed by an absolute premium level of support. If you are looking for a hosting partner that truly protects your interests and delivers exceptional, top-tier service, this is the company to trust. Five stars all around!

May 18, 2026
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Reply from Hawk Host

Thank you for the incredible review! We do take a lot of pride in the fact our CEO/owner, and other original owners, still work our help desk/customer service and legitimately are involved in every part of our day-to-day ops. Thank you again for the lovely feedback, and also thank you for hosting with us :)

Rated 5 out of 5 stars

16 Years and Counting of Reliable Hosting and Excellent Support

I have been a HawkHost customer for 16 years, since 2010, and I have never had any issues with their shared hosting services. Their customer support team is excellent, professional, and very responsive. Even Tony, the CEO, has personally helped me several times through the support ticket system. Highly recommended.

May 13, 2026
Hawk Host logo

Reply from Hawk Host

This was a nice review to read :) -- we appreciate your review and your loyalty in hosting with us so long!

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