Farewill Reviews 20,424

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,554 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process to be very easy, straightforward, and clear, making tasks that might otherwise be complicated simple to complete. The service is frequently described as excellent and fast, with many appreciating the helpful and easy-to-follow website design and the peace of mind it provides. Reviewers also highlight the perfect communication at every step and the helpfulness of the staff, who offer great advice and support. However, some customers experienced significant dissatisfaction, particularly when their cases were passed to external solicitors, leading to issues like incorrect details and probate rejections. A few people also noted disappointment with limitations in the online system for certain amendments or gifts, and one reviewer mentioned a lack of support for dyslexia.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the ease and simplicity of... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, ease of use, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Website

Customers had positive experiences with the website, consistently finding it user-friendly and easy to... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the ease of the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process open & clear. Much preferable to the solicitor route I used 20 odd years ago. It`s not imperative that you include the particular animal charity in your will, and there is no hidden... See more

Rated 5 out of 5 stars

I have used Farewill for a number of years now and have always found the procedures easy to follow and the same with their advice. I have amended my Will a number of times now and I have recently set... See more

Rated 5 out of 5 stars

Much easier than I imagined. The online questionnaire style form was really straight forward. I actually feel so relieved having completed it, it must have been weighing on my mind more than I realis... See more

Company replied

Rated 5 out of 5 stars

Farewill made me think "Why did I wait so long?" I'd been planning to write a will for years but due to gold medal, first class, top drawer, championship level procastination I didn't until now. W... See more

Company replied


Company details

  1. Legal Services & Government

About Farewill

Information provided by various external sources

In partnership with

Macmillan Cancer Support

At Farewill we make simple, affordable, professional wills online.

Proudly rated #1 in the UK, we help you through a jargon-free step-by-step process to complete your legally binding will online, without the expense or complication of seeing a solicitor in person.

  • Complete your will online in as little as 30 minutes.
  • Access to live expert support for any questions you have 7 days a week for FREE.
  • Every will proofread and approved by a will specialist.
  • Update your will at any time for only £10/year (first 12 months free).

Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant service

Brilliant service. Super quick at checking my Will. So easy to update online and then print self. Thanks Farewill. Bonus is the simple Cremations you do now. I’ve managed to sort everything needed for the inevitable. 👍 I highly recommend. I was not paid for this review.

June 22, 2026
Rated 5 out of 5 stars

Very easy to use website

Very easy to use website; clear instructions. The completed documents were quickly checked and returned.

Compared with a the same service from a solicitor, this Farewill are very reasonably priced.

June 11, 2026
Rated 5 out of 5 stars

Very easy to use

Very easy to use. And full communication throughout. Something we were putting off. But so glad we did this. Given us peace of mind

June 15, 2026
Rated 5 out of 5 stars

First class service and advice

I have used Farewill for a number of years now and have always found the procedures easy to follow and the same with their advice.
I have amended my Will a number of times now and I have recently set up a funeral plan with them as well having researched the alternatives the service at the price that is offered is first class.

June 19, 2026
Rated 5 out of 5 stars

The whole process was so easy

The whole process was so easy, while checking my will Farewill noticed a error in the name of one of my charities and they contacted me to check this in plenty of time so I wouldn’t be charged for making amendments. I have been updated every step of the way really happy with all the help and support I have gotten. I would highly recommend this will writing service thank you

June 15, 2026

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