Coco Candle Co. logo
Visit website

Coco Candle Co. Reviews 

347
•
TrustScore 5 out of 5

4.9

Candle Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the wax melts, noting their amazing and long-lasting fragrances that effectively fill their homes. People appreciate the wide variety of scents available and the overall excellent service, which includes quick dispatch and speedy delivery. Many reviewers highlight the thoughtful touches like personalized notes and secure, attractive packaging, making the ordering process easy and pleasant from start to finish. However, some customers mentioned that the scent of the wax melts did not last as long as they used to, while others were disappointed about not receiving free samples despite meeting the spending requirements. A few people also reported issues with a lack of fragrance or only smelling burning wax from their products.

What people talk about most

Product

People report positive experiences with product, consistently praising the wonderful, carefully curated... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their wonderful, carefully... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of the... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and speed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been buying from Coco Candle Co. since around 2020 and have always loved their scents. The products have always been high quality and reasonably priced. When I heard the business was closing, I w... See more

Company replied

Rated 5 out of 5 stars

Oh I’m so glad your now making the melts, while you were gone iv tried lots of different ones, none come close to your wonderful smells my house smell beautiful all day. Hope everything is going ok w... See more

Company replied

Rated 5 out of 5 stars

I have been extremely impressed by this company’s customer service and response time. Sophie could not have been more helpful and prompt when I sent her an email; the personal touch was much apprec... See more

Company replied

Rated 5 out of 5 stars

My first time buying from coco and I do not regret it I have never really been into candles etc but have been looking for something to freshen up my house and have found it. The smell is absolute amaz... See more

Company replied

Company details

  1. Candle Store

Written by the company

We offer luxury soy wax melts at an affordable price. Hand poured & highly scented our range of over 70 super strong wax melts are guaranteed to fill your home with fragrance. We also have beautiful wax melters to use with wax melts.

Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(347)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I ordered twice in error

I ordered twice in error, seller refunded one postage without me asking. Smells devine

May 7, 2026
Coco Candle Co. logo

Reply from Coco Candle Co.

Thanks for taking the time to leave us a review, Marie. I’m so glad we were able to refund your additional postage, I wouldn’t want you charged unnecessarily! I’m so pleased you love your melts 🙂 xx

Rated 5 out of 5 stars

Beautiful new smells

Beautiful new smells, Fast delivery package well

May 8, 2026
Coco Candle Co. logo

Reply from Coco Candle Co.

Thanks so much for your continued support Bev, I’m glad you love our new scents! 🙂 xx

Rated 5 out of 5 stars

The wax melts are amazing

The wax melts are amazing, the smell can last for days. Sometimes I burn them for days and they are still as strong as they were when I first lit them. Delivery is very quick

May 11, 2026
Coco Candle Co. logo

Reply from Coco Candle Co.

Thanks for leaving us such a lovely review, Lisa. I’m so pleased that the scent of your wax melts last for days! 🙂

Rated 5 out of 5 stars

Beautiful smell

Love these wax candles as soon as they melt you can smell them and it beautiful thank you

April 5, 2026
Coco Candle Co. logo

Reply from Coco Candle Co.

Thank you for your custom Eileen, I’m glad you wax melts smell amazing. Thanks for leaving us a review 🙂

Rated 5 out of 5 stars

I have never been dissapointed with my…

I have never been dissapointed with my purchases, every scent I have tried fills my house with a lovely smell.

March 30, 2026
Coco Candle Co. logo

Reply from Coco Candle Co.

Thank you Laura, we aim to please! I’m glad your house smells amazing, thanks for taking the time to leave us a review 🙂

Rated 5 out of 5 stars

Been purchasing for years!

I have been buying these wax melts for years for following reasons
1. They smell exceptional, not chemically and harsh
2. They last a good 4 days of 5/6 hour use a day (Using an electric warmer)
3. They are soy wax so feel safer using them around my dog (as opposed to paraffin ones)
4. Huge range of scents if I want to mix it up or have a different scent over summer or Xmas
5. Price is very reasonable and often have bundle offers available which I normally purchase

Love this company and their products , it’s my regular go to and wouldn’t shop anywhere else!

March 23, 2026
Coco Candle Co. logo

Reply from Coco Candle Co.

Your review is awesome Charlie! Thanks so much for leaving this. I’m glad you love our products, and I hope we can continue to serve you for many years to come 🙂

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look