Back Market - United Kingdom Reviews 

Excellent, from start to finish. The phone arrived quickly in its original box and was in fantastic condition, it might as well have been brand new. My mum had previously bought a phone from BackMarket and had a similarly positive experience, which is why I chose to order mine from them too. Her phone, and experience, was also positive. Hers, like mine, arrived quickly and in pristine condition, and it even came with a screen protector already fitted. The battery, display, camera and overall condition have all been excellent. I wouldn’t hesitate to buy from this company again.

I have used Back Market several times now for a few years now. Generally for phones and even a GoPro. Each time I am blown away by the low cost, excellent condition and impressive battery life of the refurbished tech. I have had no regrets. Back Market has become one of the first places I look for any tech

Absolute failure all round, have used Back Market many times previously always, always great. This time however, unbelievably poor customer service via their in app chat service, scripted replies at best, no ownership, like none. Passing everything back to the customer to chase, escalate, beg, for a resolution. It’s been a week of constant back and forth, no phone received, money taken, no customer focused solutions to help, I will be taking this further. I think it’s appalling to treat any customer this way in 2026. Purchase was made through Best4Tech UK.

Really quick delivery and laptop working nicely.

Finding the perfect phone in the right colour and at the right price for my wife. Great delivery service.
The rose gold pixel 8 was in like new condition.

I needed a Lap top for our bridge club electronic scoring, I chose a Lenovo lap top that has reflected the condition claimed, ( I went for good ) it runs windows 11 required for Scorebridge and has performed very well. Our budget was circa £200 as this unit will really only run one session a week. Found the process of selecting what to buy was good and the logistics were excellent, the packing of the laptop excellent.

Excellent company to deal with
Phone is in fantastic condition
Everything went well with
delivery and communication
Thank you

Prompt delivery, product was as described. All round efficiency.

The phone broke within warranty and they did not take responsibility when the refurbishers broke my phone in trying to fix it. I was offered a refund not a second replacement or repair and they refused to be flexible or accept responsibility in any way and left me to pay the price.

The experience was great all around. Thank you.

Great price , good service

Its good
And amazing

I bought an iPhone 13 mini with supposed new battery. Two months later and the device no longer recognises the battery. Dodgy!

Purchased 2 phones after having to return the first one for marks all over a premium device. Second one turned up with marks on it. I specifically phoned to ask for better packaging and they didn’t bother after saying they would. Lost charge pretty quick and got red hot when charging. Not exactly a premium device is it. Wouldn’t even give it 1 star! Absolutely abysmal service!

Phone arrived in good time, in good condition. Working well so far!

every thing about the tablet is excellent I wish they sent a booklet with it its always easier to have written instruction and the the object you are trying to learn

What distinguishs a good company from a bad company is thier after sales service, having just had to return a tech item after a hardware fault, I found the returns procedure easy and excellent, returning my entire payment including Insurance promptly, giving me full confidence in using this company again.

10/10 will definitely use again

I ordered an iPad Pro 12.9" (2021) 5th gen 128 GB as a birthday present for my wife. It arrived just 24hrs after ordering it. It was packaged in a smart box and was really in such good condition that it could have been mistaken for new.
Needless to say she is delighted with it and I am much more confident than I would have been buying the same thing off eBay.
Back Market really do seem to know what they're doing.

Pleased with phone I bought - no issues 92% battery capacity with a rating of 'Excellent'. no visible marks. Sold my old phone in part exchange - again agreed with my assessment of 'flawless'.