Hi,

Thank you so much for taking the time to leave a review and we are truly sorry for the experience you've had. We completely understand your frustration, and that is absolutely not the level of service we want to provide.

We would really like to make this right for you. Could you please send us an email at info@bono.nl with your order number (it starts with BONO_) and a description of the items that are missing? Our team will personally look into your case and get back to you with a concrete solution as soon as possible.

Once again, our sincere apologies for the inconvenience and thank you for giving us the opportunity to resolve this.