Rent reduced, but at surprise costs for us, plus annoying AI calls
Conny did indeed reduce our rent, but also surprised us with needing to pay 380 € for their service, despite their website claiming that tenants needing to pay is a very rare occurence. When I reached out to them about being surprised about the cost and lack of transparency, they responded with "there’s nothing we can do".
It was also very annoying to get AI phone calls to (erroneously) remind me of appointments, and ask me for a review (here you go).
Reply from CONNY
Thank you very much for your feedback! We’re delighted that we were able to successfully reduce your rent :)
We understand that it’s frustrating that costs were incurred for our service in your case – even though this only happens in certain circumstances. We try to outline any potential costs as transparently as possible in advance so that there are no surprises.
We would be happy to review your specific case in detail and explain exactly how the fee was calculated. If you want more Information on your Case, write us a private Message with your contract details!
