Audley Travel Reviews 4,939

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 614 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, meticulous planning, and attentive service, making the entire booking process smooth and stress-free. Many highlight the personalized approach, where specialists listen to individual needs and create bespoke itineraries that perfectly match their preferences. The holidays themselves are frequently described as amazing, with every detail, from transportation to accommodation and activities, expertly arranged and executed flawlessly. However, some people were dissatisfied with the company's reliability, noting instances where promised bookings were not secured in a timely manner. A few other people also felt that the company's private tours were not truly private and that their specific requests were sometimes ignored, leading to missed sites and switched tours.

What people talk about most

Holidays

Users describe positive interactions with holidays, often highlighting the exceptional, tailor-made... See more

Staff

Customers had positive experiences with staff, frequently praising their responsiveness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, praising the meticulous planning and... See more

Location

Reviewers mention positive feedback about location, highlighting the excellent local knowledge of the service... See more

Booking process

People report positive experiences with the booking process, describing it as seamless, supportive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent many months chatting with Eric Carnes preparing for my Portugal trip. Eric planned every detail with careful consideration of our needs. When in Portugal, we woke up everyday to a driver in... See more

Company replied

Rated 5 out of 5 stars

We’ve just had the most amazing 20 night holiday to South Africa, Zimbabwe & Zambia. Audley’s tailor made holidays are just exceptional. Audley really listen to exactly what you are looking for and... See more

Company replied

Rated 5 out of 5 stars

We had the very great fortune of having Amy Waters as our specialist. From the very first call our experience has been amazing. Amy was hugely helpful with the planning of our trip - Singapore 4 day... See more

Company replied

Rated 5 out of 5 stars

This was not our first holiday that we have booked with Audley Travel , in fact it was our 4th , and once again it didn’t disappoint! From start to finish we were helped guided and informed, every th... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Boutique Hotel
  3. Cruise Travel Agency
  4. Tour Agency
  5. Tour Operator
  6. Travel Agency

About Audley Travel

Written by the company

We’re experts in individually designed travel, creating meaningful journeys in more than 80 destinations across all seven continents. We’ve spent nearly 30 years building trips around what you want to see and how you want to feel, where you define every aspect. We’ll put you in the hands of a dedicated destination specialist, someone who knows where you’re headed because they’ve been there themselves. They’ll plan your trip down to the finest detail, choosing experiences that call to you and introducing you to local guides who are top in their field. Because we know that the best way to see the world is your own.

Why journey with us?

Written by the company

A trip as individual as you
Your ideas, our intuition. The two come together to create a journey that’s uniquely yours.
A dedicated expert, from start to finish 
From your starting conversation, your specialist is the expert you can rely on at every step.
Meaningful experiences, real connections
If you have a particular passion, we’ll find ways for you to explore it, accompanied by guides who’ll bring everything to life.
The travel experts you can trust
We put the same emphasis on taking care of you while you’re away as we do on creating your trip, and we're there for you 24/7.

Contact info


4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Rated 1 out of 5 stars

Destroyed my life and left me feeling…

Destroyed my life and left me feeling suicidal. Don’t ever book with them.

30 June 2025
Unprompted review
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Reply from Audley Travel

Hi Sarah,

We’re very sorry and concerned to read this.
We care about our clients’ wellbeing and would welcome the opportunity to speak with you again directly.

If you’re feeling distressed or overwhelmed, we would encourage you to seek support from someone you trust or a professional service such as Samaritans (116 123 in the UK), who are available 24 hours a day.

Kind regards,
Audley Travel

Rated 5 out of 5 stars

My most recent trip to Ireland

My most recent trip to Ireland, planned with Audley was in May 2026. Lilly C. was my advisor.

Working with Lily took all of the work and stress out of planning. Our interests were built into the itinerary and every moment that we spent in Ireland was meaningful due to the careful planning.
I must say that the accommodations were excellent. I would highly recommend using a AUDLEY as a travel company, and if you are traveling to Ireland, Lily C. Was excellent to work with.

Jean Marie

22 May 2026
Unprompted review
Rated 5 out of 5 stars

KL & Borneo

From enquiry, through booking & our adventure, Audley took care of everything. Fabulous advice and meticulous planning. Can't wait for another trip with them.

23 May 2026
Unprompted review
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Reply from Audley Travel

Dear Nicola,

Thank you so much for your lovely feedback.

We’re delighted you felt supported from enquiry to adventure, and it’s wonderful to hear our planning made a difference. We can’t wait to help you create your next journey.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Absolutely the best trip we have ever…

Absolutely the best trip we have ever taken. Laura had every step of travel arranged so there was absolutely no stress. We were met at every airport with porters and people guiding us through Customs. So nice to get off an airplane and not have to look for signs of where to go next.
Chobe and the Okavango Delta were amazing as was Victoria Falls. So much wild life so close to you. Hotels were perfect and friendly. No way could I have selected appropriate hotels by just going on line. We were given great packing tips and there were NO unwelcome surprises.
Audley made our 50th Anniversary trip so memorable. A true pleasure to work with.

3 June 2026
Unprompted review
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Reply from Audley Travel

Hi Mary Jo,

Thank you so much for sharing such a glowing review. We’re absolutely delighted to hear that your 50th anniversary trip was such a special and memorable experience.

It’s wonderful to know that everything ran so smoothly and stress-free, from your airport arrivals to your time exploring Chobe, the Okavango Delta, and Victoria Falls. These are truly incredible places, and we’re so pleased they lived up to the occasion.

It means a lot to know we could play a part in such a milestone celebration — we’ll be sure to pass your kind words along to Laura.

We hope to help you plan another memorable adventure in the future!

Warm Regards,
Audley Travel US

Rated 5 out of 5 stars

First Trip to Italy

Andria and team were excellent in guiding us through choosing enjoyable locations to visit in Italy. They took care of all details related to transfers to and from airports, the train, and to other experiences. We were relieved of any stress. The team in country was responsive and helpful. Restaurant suggestions were wonderful, particularly Auras on Ischia. We can’t imagine a more enjoyable trip. We will be back for another trip to Italy with Andria. Thank you for your kindness and attention to every detail!

29 April 2026
Unprompted review
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Reply from Audley Travel

Hi Ken & Melanie,

Thank you so much for taking the time to share your thoughtful words about your experience with us. We are so glad to hear that Andria's kindness and expertise shined through and that she and her team created such an enjoyable tailor-made journey!

We will be sure to share your comments with Andria and the team, and will be here to help whenever you're ready to plan your next trip!

Best,
Audley Travel US

Rated 5 out of 5 stars

Canada Adventure

We have just had an amazing 21 night holiday adventure in Canada with Audley Travel. The planning and attention to detail of Lucy our main contact was exceptional. Lucy responded very quickly to questions and understood our requirements perfectly. Audley also have a 24 hour duty officer should anything go awry during the trip. We didn’t need to use this however it was reassuring to know it existed. Before travelling we received a hard copy ‘filofax’ including the detailed itinerary and also an App with the day to day key information which was very useful. If you are looking for a custom made holiday then I would highly recommend Audley and Lucy as a Canada specialist. Her local knowledge was great.

18 May 2026
Unprompted review
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Reply from Audley Travel

Dear Patrick,

We are so happy to hear you had such an amazing trip to Canada. We are glad to know our colleague's expertise and planning along with the travel resources provided were so helpful. Thank you for your wonderful recommendation!

Kind Regards
Audley Travel UK

Rated 5 out of 5 stars

Perfect Partners

Sabreen Juneja at Audley helped me plan the debut trip of a lifetime, I so appreciated her knowledge and patience.

I unreservedly recommend Audley as a travel company! :)

12 June 2026
Unprompted review
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Reply from Audley Travel

Dear James,

Thank you for the fantastic 5-star review.

We're so glad we could help plan such a memorable trip for you. We appreciate your kind words and recommendation, and will be sure to let Sabreen and her management know.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Amazing Experience

I spent many months chatting with Eric Carnes preparing for my Portugal trip. Eric planned every detail with careful consideration of our needs. When in Portugal, we woke up everyday to a driver in a Mercedes Benz and a well-educated tour guide who took us to our daily destination. Even though I knew my daily itinery, it far exceeded the words on the paper. If I say flawless, I mean flawless. In fact, I can never travel in a group again.

27 May 2026
Unprompted review
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Reply from Audley Travel

Hi Lisa,

We really appreciate you taking the time to share your feedback about your trip to Portugal with us! We are so happy to hear that you had a flawless experience, and that you truly experienced the value of booking a tailor-made journey with Audley.

I will be sure to share your kind words with Eric and his manager, and we'd be delighted to help you plan your next adventure whenever you are ready.

Best,
Audley Travel US

Rated 5 out of 5 stars

Capturing New Zealand in 10 days

Within 24 hours of contacting Audrey Travel about a possible trip for us to New Zealand, their Country Specialist had developed an itinerary that with but a slight adjustment captured New Zealand within a 10 day window. Besides a detailed travel booklet they sent to us, they provided a readily available snapshot of the trip itself. Because of the this, the trip went off without a hitch.

28 May 2026
Unprompted review
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Reply from Audley Travel

Dear Tom,

Thank you so much for your wonderful review! We’re delighted to hear that the planning process led to such a fantastic trip.

Your kind words truly mean a lot, and we’ll be sure to share them with your specialist and their team. We hope to help you plan another memorable trip in the future!

Warm regards,
Audley Travel US

Rated 5 out of 5 stars

Leave it in the hands of the experts.

This is the 3rd trip I have booked with Audley travel, and they simply are the best. We chose a trip to Florence and Siena with the help of the wonderful Tilly Harris. I was unsure about how much we could fit into 8 days, but with her guidance we had the perfect trip. Booking with Audley takes away all the strain and time of research and hands it to an expert who knows the area, hotels etc. Everything was so well coordinated, we did a number of trips and excursions and it all went like clockwork. Finally the hotels she chose for us were perfect. Can't recommend Audley highly enough.

1 June 2026
Unprompted review
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Reply from Audley Travel

Dear Grace,

Thank you for sharing this wonderful feedback.

We're thrilled to hear that your third trip with Audley was every bit as seamless and memorable as the last. It’s fantastic that Tilly helped you shape the perfect journey and that everything came together effortlessly.

We appreciate your recommendation and hope to assist you again in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Trip of a lifetime

We had the very great fortune of having Amy Waters as our specialist. From the very first call our experience has been amazing. Amy was hugely helpful with the planning of our trip - Singapore 4 days, New Zealand south and north island 5 weeks, the Cook islands 2 weeks and finally Sydney 5 days. It was a big trip with multiple flights, accommodation, trips and experiences, car hire etc etc.
Amy's knowledge of NZ was particularly valuable in guiding us on where we should visit, the types and activities we should book along with how long we should stay in each place.
For a trip almost 8 weeks long, every single element went to plan. I cannot recommend Amy and Audley travel enough. Thank you Amy

1 April 2026
Unprompted review
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Reply from Audley Travel

Dear Darren,

Thank you for sharing this - it’s wonderful to hear.

It's great that every aspect of your adventure unfolded perfectly, from planning to execution. We appreciate your recommendation and will be sure to pass on your kind words to Amy and her management.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

I cannot recommend Audley Travel highly…

I cannot recommend Audley Travel highly enough . We were a bit overwhelmed with the thought of planning our trip to South Africa and a friend recommended Audley Travel to us. We are so glad they did . All the pressure was removed immediately. Andy listened carefully to our hopes and expectations offering advice when needed and then certainly followed through and delivered . We were given digital and written details of all our flights and our daily schedule - even during the course of the holiday we were reminded of flight times and departure gates etc as and when they occurred. To kick start the holiday we received a beautiful gift box from them with each item in the box giving a nod to South Africa ! Use this company - you will not be disappointed

21 May 2026
Unprompted review
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Reply from Audley Travel

Dear Jane,

Thank you for sharing such a fantastic review.

We are so glad we could remove the pressure of planning your South Africa trip and provide such a seamless experience. We appreciate your kind words and hope to help you plan another memorable holiday.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Japan adventure

We had a great trip to Japan organised by Manon@audley. Kept well informed throughout the adventure. We had no hiccups at all and the trip went very smoothly. All the hotels were well chosen and we'd go back next week if we could!

6 May 2026
Unprompted review
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Reply from Audley Travel

Dear Jas,

Thank you for your 5-star review.

We are so pleased to hear that you had such a fantastic Japan trip, and that the planning process was so smooth.

We hope to assist you again in planning another unforgettable adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Fabulous 1st Greece Adventure

Our 1st Adventure to Greece was a fabulous experience in May 2026! It was my first trip with Audley and my friend’s fourth. Every detail, guide, meal, driver, hike, boutique hotel, and “helpful hint” were on point. Guides at ruins were trained and practicing archeological professionals. Meals and Walking Food Tours brought cultural insights. As two mature women traveling abroad, we felt very safe as each step knew our next connection. Eric Carnes used our feedback during the entire planning process to prepare a bespoke itinerary that suited our interests and personalities. Connecting with the people that led our experiences indicates depth of knowledge and professionalism in the Greece Team. That depth balanced with a genuine individual warmth led to many special memories.

9 May 2026
Unprompted review
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Reply from Audley Travel

Hi Janice,

Thank you so much for taking the time to share your kind words about your experience with us. We are so happy to hear that Eric took the time to listen and take your feedback and requests seriously, resulting in a wonderful tailor-made journey for you and your friend!

We will be sure to share your comments with the team, and will be here to help whenever you're ready to plan your next adventure!

Best,
Audley Travel US

Rated 5 out of 5 stars

Down-under experience

The company listened and planned accordingly, all plans then were successful amounting to an exceptional trouble-free holiday

9 May 2026
Unprompted review
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Reply from Audley Travel

Dear David,

We are so glad to hear we planned an exceptional holiday for you!
Thank you for your kind words.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Am amazing holiday

Am amazing holiday, a real lifetime experience. Scott went above and beyond to help us before, during and after, especially with our lack of technical knowledge!!

31 May 2026
Unprompted review
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Reply from Audley Travel

Dear Ann,

We're so glad you had such an amazing holiday experience!
We appreciate your kind words about our team's support.

Kind Regards,
Audley Travel UK

Rated 5 out of 5 stars

Japan in the Spring

My husband and I recently returned from an unforgettable trip to Japan. Everything was exceptionally well-organized, from the lovely accommodations and punctual transportation to the amazing recommendations for sightseeing and dining. We were also very impressed with the responsiveness of your 24/7 service; when we had a question regarding museum tickets, we received a reply within minutes.

Coming home, a coworker who lived in Japan for two years commented on how well we found "off the beaten path" gems that most travelers miss. We have Audley to thank for that. While we were initially concerned about the crowds during peak cherry blossom season, our itinerary allowed us to escape the busy areas whenever needed.

Mackenzie McNeill did a wonderful job and was a pleasure to work with. She took the time to understand our "must-see" list and offered excellent advice on additional sites to consider.

We cannot recommend Audley enough and look forward to working with them again.

4 April 2026
Unprompted review
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Reply from Audley Travel

Hi Mackenzie,

Thank you so much for taking the time to share your feedback about your recent experience with us. We are so happy to see that you had an unforgettable time in Japan this past Spring! Sounds like Mackenzie really helped curate a great trip with hidden gems and great service. We will be sure to pass your kind words on to her and her manager.

Best,
Audley Travel US

Rated 5 out of 5 stars

I had the best experience ever with…

I had the best experience ever with this company. Caroline Fahey planned our trip to Switzerland and it was Amazing!! Very organized, we met with her on zoom to go over the logistics which helped immensely. We also had a phone number just in case we had questions while on vacation. I called it because our flight was a little late. They promptly answered and were already following our flight to let our driver know, definitely excellent customer service. We appreciate and highly recommend Audley Travel & Caroline. We will definitely recommend your services as well as using them, thank you.

15 May 2026
Unprompted review
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Reply from Audley Travel

Hi Sam,

Thank you for taking the time to share your experience. We're so glad that Caroline was responsive and accommodating, answering your questions and creating an itinerary tailored to what you were hoping for on this trip. We're also pleased that our team was able to support you when your flight was delayed and that you felt well taken care of.

We look forward to helping you plan your next adventure!

Best wishes,
Audley Travel US

Rated 5 out of 5 stars

We’ve just had the most amazing 20…

We’ve just had the most amazing 20 night holiday to South Africa, Zimbabwe & Zambia. Audley’s tailor made holidays are just exceptional. Audley really listen to exactly what you are looking for and come up with perfect suggestions & itineraries. This is the second long holiday we’ve booked
through Audley (the first being Borneo / Asia) & honestly if we could / can we will book holidays through Audley for the rest of our lives. Special shout out to Andy Freeman, such great knowledge & attention to detail. Thank you very much. Annette & Gary Acors

22 April 2026
Unprompted review
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Reply from Audley Travel

Dear Annette & Gary,

Thank you for the 5-star review.

We’re over the moon to hear your journey through South Africa, Zimbabwe and Zambia was so memorable. It means a lot that you’ve trusted us again after your Borneo adventure, and even more that you’d choose to travel with us for years to come.

Andy will be delighted to hear your kind words, we will be sure to pass them onto him.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Incredible experience

My husband and I have been using Audley to arrange our holidays for many years now; we have had some absolutely amazing experiences thanks to their expert knowledge and excellent advice.
Our most recent trip to South Africa was absolutely incredible, a perfect mix of safari and culture.
Whilst it might be cheaper to arrange trips yourself, the support and knowledge provided by Audley means we know we will always get home safely whatever the global situation. Something which you cannot put a price on in this uncertain world

1 May 2026
Unprompted review
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Reply from Audley Travel

Dear Lucy,

Thank you for your review.

It means a great deal to know you’ve trusted us with your holidays over the years. We’re delighted that your South Africa trip delivered the perfect blend of safari and culture, and that our team’s support helped you travel with confidence.

We look forward to helping you plan many more unforgettable journeys.

Kind regards,
Audley Travel UK

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