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MyFirst Reviews 5,105

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TrustScore 5 out of 5

4.8

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 2,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, noting their knowledge and ability to explain complex information clearly. Many people appreciate the efficient and friendly customer service, with prompt responses and a personalized approach. The service is often described as excellent, providing a smooth and easy experience, particularly for new drivers. Reviewers also find the prices competitive and reasonable, with many saving money on their policies. However, some customers expressed dissatisfaction with unexpected additional costs, such as admin fees for policy changes or excessive charges for mileage bundles. A few people also mentioned issues with black box devices and a lack of clarity regarding the company's role as a broker.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are often helpful,... See more

Service

Customers had positive experiences with service, often describing it as fast, efficient, and friendly. Many... See more

Price

Users describe positive interactions with price, with many reviewers appreciating the competitive pricing and... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Service! No lengthy queues or foreign service centre. My call was answered promptly by a very helpful customer service advisor who was very friendly and professional. My query was dealt w... See more

Rated 5 out of 5 stars

Izzi was outstanding. Extremely knowledgeable, helpful and delighted with the standard of service received. With regards to MyFirst, I am a huge advocate of theirs. Not only are their prices competi... See more

Rated 5 out of 5 stars

Jasper was friendly and knowledgeable. He explained everything fully and answered all my questions. He was easily contactable when I called back to set up my daughter’s policy. Telematics device arriv... See more

Rated 5 out of 5 stars

Fantastic customer service from Jess regarding my policy. She even answered queries over half an hour beyond closing time. 5 stars couldn't be happier. Thank you Jess!

Company details

  1. Auto Insurance Agency
  2. Insurance Agency
  3. Insurance Broker
  4. Insurance Company
  5. Student Insurance Company

Written by the company

Young Driver Insurance Specialists! Talk to our friendly team today and we will search the market to find the right policy for you and your lifestyle!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super helpful and friendly

Nothing's too much trouble for anyone I've spoken to. Really impressed so far. Quick and easy to talk to someone and they've all been super helpful and friendly 🙂

25 June 2026
Unprompted review
Rated 4 out of 5 stars

Yas was very friendly and helpfull

Yas was very friendly and helpfull. I was expecting her to get annoyed at me for wanting so many quotes but she was very patientthe whole time.

Quotes received were much better than expected

24 June 2026
Unprompted review
Rated 1 out of 5 stars

One mistake and policy cancelled

As a brand called “my first insurance” would’ve thought they’d be more considerate of new drivers - one missed speed sign on a motorway and policy was automatically cancelled for “excessive speeding”. No warning, no nothing - despite having a high score showing good driving in all other instances. One mistake and your out. Now paying less for my new plan elsewhere so it’s your loss! At least the incident has shown me that prices can very much be beaten by a long way elsewhere!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

great

izzi at My First Insurance. She answered my call and was incredibly helpful, understanding, and professional throughout our conversation. She took the time to listen to my questions, explained everything clearly, and made the whole process much easier for me. Her patience and friendly attitude really stood out, and I felt genuinely supported. Excellent customer service from start to finish. Thank you, Izzi, for all your help!

22 June 2026
Unprompted review

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