I was looking for unique, portable gifts to bring with me on a trip. Initially, my internet search was for washi wrapped tea tins, which brought me to the Japan Avenue website. Naturally I was sid... See more
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Review summary
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Reviews shaping this summary
Aside from the lovely product and prompt delivery, Japan Avenue made up for a delivery problem in the USA which we couldn’t solve here. The customer service and care with which I was treated were... See more
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Absolutely love my purchases, some new art out inspired by Japan and best of all the customer service. Really great team who added discount after I purchased. Everything was delivered well packed an... See more
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On the website I loved reading about the team and their roles. Website in itself is easy to use. It has a nice range of material (only hope the stocks come back quick!). The parcel came to UK within... See more
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Company details
About Japan Avenue
Written by the company
Visit the store ➔
⛩️ Japan Avenue is an online store for lovers of Japanese culture — and for anyone curious to discover unique, thoughtful gifts from Japan.
Our mission? To make Japanese culture accessible to everyone. 😊 Our small and passionate team works hard to bring you the best of Japan at fair prices.
From traditional clothing and tableware to home decor, lucky charms and more 🤩 — you're sure to find something that sparks joy!
- 🚀 Fast and reliable shipping
- 🇯🇵 Authentic products made in Japan
- 🎁 Unique and original gift ideas
- 👍 Friendly and responsive customer service
- 📦 Return your items within 60 days
Between tradition and modern design, between minimalism and kawaii — discover the world of Japan Avenue today!
Got a question? Our team is happy to help. Contact us here.
Worldwide shipping & 60-day return policy
We ship worldwide with reliable partners. Shipping is free for orders over $80.
Changed your mind? You can return your items within 60 days — it’s easy and flexible.
Contact info
United States
- contact@japan-avenue.com
- japan-avenue.com
4.6
Excellent
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely like Japanese Mashiro…
I absolutely like Japanese Mashiro calligraphy paper! It is of superb quality for such a price. My fullest appreciation for the Japanese paper craftsmanship who are so honest that even the most simple practice paper feels so very good when using it! Thank you very much! The delivery is fast and convenient as it is shipped within the EU (no customs procedure needed)
24 June 2026
Reply from Japan Avenue
Hello Dagnė,
Thank you so much for your wonderful review! 😊
We’re delighted to hear how much you enjoy the Mashiro calligraphy paper and that you appreciate the craftsmanship behind it. It means a lot to us to know it has met your expectations. We’re also glad the fast EU shipping made your experience even smoother.
Have a wonderful day!
The Japan Avenue Team
I get what you say I will get
22 June 2026
Reply from Japan Avenue
Hello Renata,
Thank you very much for your review! 😊
We’re delighted to hear that your order matched your expectations. We truly appreciate your trust and hope to welcome you back again soon!
Have a wonderful day!
The Japan Avenue Team
Reply from Japan Avenue
Hello Bojana,
Thank you so much for your review! 😊
We’re delighted to hear that you had a wonderful experience. Thank you for your trust!
Have a wonderful day!
The Japan Avenue Team
Great products
Great products, high quality.
I ordered two Noren curtains and one rod, two made in Japan, one from China. All are great.
I was extremely impressed to the service. I made the first order before sleep, but I wanted to make second order when I woke up, however I checked the term that the order could be edited after receiving order confirmation email. But only a short time, I received an email from Japan Venue, they granted me free shipping as they combined two orders manually. I felt so warm of humanity, not just doing online shopping with robot.
From quality and service aspects, I highly recommend to shop in this platform, quick and reliable.
PS. The product was delivered from France, if you are from Switzerland as me, be aware the tax free postage allowance, which is just CHF 62. Over it, you will bear to pay the administration free CHF 13 plus 3% of tax to the total cost including product value and shipping. I was too happy bypass this rule. But that was my own mistake.
2 June 2026
Reply from Japan Avenue
Hello Viona,
Thank you so much for your wonderful review! 😊
We are delighted to hear that you are happy with both the quality of the products and the service you received. It means a lot to us that our efforts to help customers personally made such a positive impression.
Thank you as well for sharing your experience and advice regarding Swiss import fees. We truly appreciate your detailed feedback and your recommendation.
We wish you a wonderful day and hope to welcome you back again soon!
Team Japan Avenue
Created two separate orders
Created two separate orders, both were below free shipping. They were merged together and shipping fee was refunded. Unexpectedly nice thing.
2 June 2026
Reply from Japan Avenue
Hello Gintautas,
Thank you very much for your review! 😊
We’re happy to hear that you appreciated the order consolidation and shipping refund. Whenever possible, we try to make things a little easier for our customers.
We wish you a wonderful day and hope to see you again soon!
Team Japan Avenue
Fantastic quality products
Fantastic quality products. Got a bunch of the charms for me and my coworkers and they look and feel amazing!
29 May 2026
Reply from Japan Avenue
Hello Jarmaine,
Thank you so much for your wonderful review! 😊
We’re thrilled to hear that you loved the quality of the charms and that you chose to share them with your coworkers. It means a lot to us that they look and feel just as amazing as you expected.
Have a fantastic day,
The Japan Avenue Team
Reply from Japan Avenue
Hello Ralitsa,
Thank you very much for your review 😊
We’re delighted to hear that you were happy with the fast delivery and the quality of your item. We hope it brings you lots of joy!
Have a wonderful day,
Team Japan Avenue
I am happy with the quality
I am happy with the quality, speed etc. I can recommend this shop as a verified fellow human. Cheers.
18 May 2026
Reply from Japan Avenue
Hello Mateusz,
Thank you very much for your review 😊
We’re delighted to hear that you were happy with both the quality of our products and the service you received. Thank you as well for your recommendation!
Have a wonderful day,
Team Japan Avenue
You have beautiful products
You have beautiful products! plenty to choose fromm
3 May 2026
Unprompted review
Reply from Japan Avenue
Hello Max,
Thank you very much for your review 😊
We’re happy to hear that you enjoyed our selection of products and found plenty of items to discover.
Have a wonderful day,
Team Japan Avenue
Easy to order from the website
Easy to order from the website. Quick delivery and regular updates. Parcel was very well packed and l was very pleased with what l ordered.
5 May 2026
Reply from Japan Avenue
Hi Kaz,
Thank you so much for your review 😊
We’re delighted to hear that you had a positive experience with your order.
Have a wonderful day,
The Japan Avenue Team
Everything was perfect
Everything was perfect, in perfect condition and came as soon as possible. Great guys, thank you.
13 May 2026
Unprompted review
Reply from Japan Avenue
Hi,
Thank you so much for your kind review 😊
We’re really happy to hear that everything arrived perfectly and as quickly as possible!
Have a wonderful day,
Team Japan Avenue
everything good❤️
28 April 2026
Reply from Japan Avenue
Hi,
Thank you so much for your review !
We’re happy to hear everything went well!
Have a wonderful day,
Team Japan Avenue
Wonderful company
Wonderful company, gorgeous products & unusual, love everything the sell.
27 April 2026
Reply from Japan Avenue
Hi Beverley,
Thank you so much for your lovely review 😊
We’re thrilled that you enjoy our products and appreciate the unique selection we offer ✨
Have a wonderful day,
Team Japan Avenue
Just arrived yesterday I love them just…
Just arrived yesterday I love them just what I was looking for
27 April 2026
Reply from Japan Avenue
Hi Jill,
Thank you so much for your review 😊
We’re so happy to hear that you love your items and found exactly what you were looking for! ✨
Have a wonderful day,
Team Japan Avenue
Fast and smoth delivery!
9 April 2026
Reply from Japan Avenue
Hello Peeter,
Thank you for your review 😊
We’re glad to hear that everything went fast and smoothly!
Have a great day,
Japan Avenue Team
I love the Pajamas that I ordered
I love the Pajamas that I ordered. They are so soft and lightweight and the design of them makes it easier for me to wear. I have a problem with my hands so buttons can be an issue but these tie at the sides so makes it so easy.
I would have given 5 stars but I was expecting them to be made in Japan and they were made in China. However, the workmanship is faultless.
7 April 2026
Reply from Japan Avenue
Hello,
Thank you so much for your detailed review 😊
We’re really happy to hear that the pajamas are comfortable and easy to wear.
We always indicate this information on our product pages whenever it is available, and we’re sorry if it was not clear in this case.
We’re glad to hear that you were still satisfied with the quality and craftsmanship.
Have a great day,
Japan Avenue Team
Great site
Will most likely purchase again love everything i received.Loved what was available but add shows things that were not available to purchase.
30 March 2026
Reply from Japan Avenue
Hello,
Thank you very much for your review 😊
We’re really glad to hear that you loved your order and that you’ll most likely purchase again!
Thank you as well for your feedback — we’ll take it into account regarding product availability.
Wishing you a great day,
Team Japan Avenue
Reply from Japan Avenue
Hello Hazelina,
Thank you so much for your kind message 😊
We’re delighted to hear that everything went smoothly and that you enjoyed your experience with us!
Wishing you a great day,
Team Japan Avenue
My kimono is so beautiful and a good…
My kimono is so beautiful and a good quality 😊
Every step of the purchase was worth it.
Thanks !!
30 March 2026
Reply from Japan Avenue
Hello Renée,
Thank you very much for your message 😊
We’re so happy to hear that you love your kimono and that it met your expectations!
Wishing you a great day,
Team Japan Avenue
Reply from Japan Avenue
Hello Donna,
Thank you very much for your review 😊
We’re delighted to hear that you appreciate our selection and the quality of our products!
Wishing you a great day,
Team Japan Avenue
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