Artikel kommen aus China über YunExpress
Einmal etwas für Weihnachten bestellt nie wieder.
Artikel wurde am 18.12.2025 bestellt.
Die Artikel kommen auch China werden mit YunExpress versendet (bitte die Rezessionen bei Trustpilot anschauen treffen 100% zu).
Es war als Weihnachtsgeschenk gedacht und ist nach drei Wochen noch immer nicht da. Nie wieder.
Antwort von Moonkie
Dear Valued Customer,
Thank you for your feedback, and please accept our sincerest apologies for the extremely disappointing experience you've had with your Christmas order. We completely understand how frustrating and upsetting it must be for a gift to be delayed so significantly during the holiday season.
We sincerely apologize for this substantial delay. During the peak holiday period, our logistics partner faced unprecedented order volumes, which led to widespread processing and shipping delays, including your order. We have reported your case as critical feedback to the relevant team to urge improvements in operational speed and reliability.
To optimize delivery times globally, we operate fulfillment warehouses in North America, Europe, Asia, and the Middle East. Our system typically routes orders from the warehouse that can ship fastest based on your delivery address and stock availability. We are actively reviewing how to make this logistics setup and estimated delivery times more transparent on our website to help set accurate customer expectations.
We apologize once again for the poor experience this has caused. Your feedback is invaluable and directly helps us improve our service. If you require any further assistance regarding this order, please do not hesitate to let us know.
Warm regards,
The Moonkie Service Team